** Tags added: cscc
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Title:
Asus Zenbook UX31E powers off on plugin in/out AC adapter
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Problem solved for windows:
https://www.youtube.com/watch?reload=9=1zIOD9Wv-Vc
my processor performance limited till 95% form battery and AC as well not sure
it changed on the set up what the guy recomend on the video...
But for me after 1,5 year suffering finaly works.
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Thanks for the information about the bug. It will useful for the Asus users.
Kindly update us when a bug is found in another brand laptop also.
http://supportnumbers.net/mcafee-support /">Mcafee Support
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I have a regular UX21E. I am using a modified BIOS (rev. 214) and a
custom DSDT table. I could modify your BIOS and make you a fixed DSDT,
but that poses a risk of bricking the device. I could send you
instructions to modify it on your own as well.
There's nothing 'criminal' in the vanilla DSDT
Simon, thanks for the suggestions, but they unfortunately did not work
for me. I am running Ubuntu 14.04 on an ASUS Ux21 Series Ultra Slim.
This bug has been an issue for me since getting this laptop. It is no
longer a laptop as a result of the bug—I am forced to use it only when
plugged in.
The
=
Finally, a reliable solution for unexpected shutdowns and hangs was
discovered!
This seems to be working with any Asus laptop suffering from unexpected
shutdowns and / or hangs while running on battery:
1.
Feedback and discussion with sclimans on IRC #ubuntu suggests that the
battery disconnect 'trick' does solve the problem for a while, but one
or maybe more suspend/resume cycles causes it to recur.
That tends to suggest that the UHCI fix of writing 0 to the PCI command
register at suspend might
Useful investigation and follow-up comments from Matthew Garrett's at
his site:
http://mjg59.dreamwidth.org/11750.html
Several users confirm opening the case and disconnecting the battery for
a short time (a couple of minutes) and reconnecting appears to
permanently resolve the issue.
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You
Returning status to Triaged since there are multiple reports that this
issue is not fixed, and commit dbf0e4c7257f8d6 referred to in comment
#34 is a USB suspend/resume issue, not a power-profile when on battery
issue.
** Changed in: linux (Ubuntu)
Status: Fix Released = Triaged
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There are several reports that the model works fine as far back as 12.04
However, there are several confirmed reports that disconnecting the
internal battery and/or re-insulating its leads, solves the issue. That
suggests a power starvation issue, or that some component remains
powered when the
My ACPDI Dump after a corrupted hard drive from this issue.
** Attachment added: UX21.acpidump.txt
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/989191/+attachment/4452341/+files/UX21.acpidump.txt
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I have the same problem in Win 8, with my Zenbook UX21E . Are you sure
unplug and plug the Battery will solve the problem? No need to updating
risky Bios?
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Christopher M. Penalver (penalvch) wrote on 2013-11-17: #31
Janne Savikko, this bug was reported a while ago and there hasn't been any
activity in it recently. We were wondering if this is still an issue? If so,
could you please test for this with the latest development release of Ubuntu?
Fix released: PCI: EHCI: fix crash during suspend on ASUS computers
https://github.com/torvalds/linux/commit/dbf0e4c7257f8d684ec1a3c919853464293de66e
** Changed in: linux (Ubuntu)
Status: Incomplete = Fix Released
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Janne Savikko, this bug was reported a while ago and there hasn't been
any activity in it recently. We were wondering if this is still an
issue? If so, could you please test for this with the latest development
release of Ubuntu? ISO images are available from
Unplugging the battery solved this issue for me, too. Thx to Jossi!
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Title:
Asus Zenbook UX31E powers off on plugin in/out AC adapter
To manage
Jussi, thanks for your helpful comments. Yes, this is definitely a
product of that old memory controller problem. If you're experiencing
this bug, the only solution is to find a torx T5, open the case, and
disconnect the battery for a moment. This is a hardware problem more
than it is a software
Hi guys, here's my final report:
I managed to reproduce the problem even after installing ASUS Live
update, even with smaller CPU usage. Key thing was to put more files to
SSD (the problem came back, when SSD usage reached about 50 GB). So it
seems both the CPU and SSD usage affect the
Hi Oleksij,
thanks for the hint. I installed and ran ASUS Live Update. It installed
2 components: ASUS Live Update v 3.1.9 and Fresco USB3.0 Driver v
3.5.4.0. I also did Windows 7 update (110 different updates, mostly
security related). After updates I repeated the tests I mentioned above.
Could someone with the problem try reproducing it with Windows?
I reproduced the problem with Windows 7. Here's my test setting:
I reinstalled Windows 7 and some drivers and utilities (most importantly
ASUS Power4Gear-Hybrid) from here:
Hi Jossi,
for some weeks now, i did fresh windows install to recheck this issue. Then,
after i was able to get crash in widnwos i was ready to send it RMA as defect.
But decided to do last check: i did asus update (there was some tools, but no
bios update). And i unplugged buttery (this laptop
** Bug watch added: Linux Kernel Bug Tracker #60812
http://bugzilla.kernel.org/show_bug.cgi?id=60812
** Also affects: linux via
http://bugzilla.kernel.org/show_bug.cgi?id=60812
Importance: Unknown
Status: Unknown
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hm... can some one confirm this test:
sudo stop acpid
sudo pkill upowerd
now try to plug or unplug AC adapter. Is this crash still reproducible by you.
Please notice. If you will click on battery status icon upowerd will restart
automatically. So, do not touch it.
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Just to notice,
i have this notebook too. This hardware was affected by USB suspend bug. One
common thing on it is that this laptop can go down in misconfigured state.
After power on it will stay misconfigured intill it will be configured and
power down properly.
So, if you compare different
I don't think this is a software related problem but hardware one. I've
been running Windows on my ZenBook lately, and this problem occurs with
Windows too. Usually I see it when the laptop is running hot and I try
to plug or unplug the power adapter, but I can see it sometimes too when
I've just
Forgot to mention:
Could someone with the problem try reproducing it with Windows? Or (if you're
not converted all of your friends to linux) ask from a friend who's running
Windows in her/his Zenbook UX31E.
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I confirm, this also occurs with my zenbook. It crashes most frequently when
Video is running or during Skype conversations.
Linux alcedo 3.8.0-25-generic #37-Ubuntu SMP Thu Jun 6 20:47:30 UTC 2013 i686
i686 i686 GNU/Linux
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i could manage to minimize it by reflashing bios and choosing restore
settings on bios menu (restart and press f2), it still crashes when
temperature gets too high.
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I confirm, it still occurs! Please give us a fix! :(
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Title:
Asus Zenbook UX31E powers off on plugin in/out AC adapter
To manage notifications
As the problem occurred again in 12.04 with all kinds of kernels
released by Ubuntu (also with the 3.5-series). I tried 3.8.0. It still
occurs now. Being logged in or not - does not matter. Meanwhile it also
occurs when being in BIOS after the machine crashed in Linux before. The
kerne starts with
The problem still occurs with kernel 3.8.0-030800rc2-generic, so I went
back to 3.2.0-37-generic.
I was able to plugin/out ONCE without crash when I used this kernel
line: quiet splash drm.vblankoffdelay=1 i915.semaphores=1
i915.powersave=1 i915.i915_enable_rc6=1 acpi_os_name='Microsoft Windows
looks like it's fixed in kernel 3.8.0-030800rc2-generic #201301022235
SMP Thu Jan 3 03:36:23 UTC 2013 x86_64
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Title:
Asus Zenbook UX31E powers
Hmm, maybe I jinxed it?
I was trying to debug another issue (power off on ow battery:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1096498) and
followed the instructions at
https://wiki.ubuntu.com/DebuggingGNOMEPowerManager and did
$ dbus-monitor --session
Ok, it also powers off without dbus-monitor running. But less often.
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Title:
Asus Zenbook UX31E powers off on plugin in/out AC adapter
To manage
The kernel options given by @smu-blackbox made this problem go away for
me. I then tried to figure out which of the kernel options I had before
may have caused the problem, but I couldn't make the problem come back.
My originaloption line was
quiet splash drm.vblankoffdelay=1 i915.semaphores=1
@hseffler/jaffar:
Possibly you could try this kernel line:
quiet splash drm.vblankoffdelay=1 i915.semaphores=1 i915.powersave=1
i915.i915_enable_rc6=1 acpi_os_name='Microsoft Windows XP'
My machine runs quite stable now. I am using custom compiled kernel
3.6.7 (using default ubuntu settings for
The problem still occurs with kernel 3.6.7 I just compiled on my UX31A.
The system will always poweroff now when pullig the power cable. I see
sudden shutdowns when running on battery.
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I have now added the line acpi_os_name='Microsoft Windows XP' to my
kernel boot options. Seems I can pull the cable without crash now. Don't
know how long this will last. If required, I can post a log of ACPI
error messages I still see when using dmesg | grep ACPI.
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After running in battery mode for about 5h the system shut down without
warning. First time while surfing the net and afterwards while
restarting the system. Remaining battery life reported: 1:36h. So the
problem still occurs.
Attached is the output of running dmesg | grep ACPI. I don't know
This bug is still present in 12.10.
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Title:
Asus Zenbook UX31E powers off on plugin in/out AC adapter
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I have the same problem.
jafar@anachronos:~$ lsb_release -rd
Description:Ubuntu 12.10
Release:12.10
jafar@anachronos:~$ uname -ar
Linux anachronos 3.5.0-17-generic #28-Ubuntu SMP Tue Oct 9 19:31:23 UTC 2012
x86_64 x86_64 x86_64 GNU/Linux
The problem only occurs when logged in to
I see the same here occasionally with my UX31 with Ubuntu 12.04LTS and
the 3.5.13 kernel.
I've now updated to Ubuntu 12.10 beta and will see how I go. It's
definitely somewhat random in nature...
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Hi all,
I had the same issue with my UX21E, I updated the kernel as suggested i this
bug but the problem still occurs.
Please let me know which information you need from me to help debugging
this issue.
Cheers,
nanda
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** Changed in: linux (Ubuntu)
Status: Confirmed = Triaged
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Title:
Asus Zenbook UX31E powers off on plugin in/out AC adapter
To manage
** Package changed: ubuntu = linux (Ubuntu)
** Tags removed: ac-adapter asus unity
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Title:
Asus Zenbook UX31E powers off on plugin in/out AC
Hi,
I'm unable to run 'apport-collect 989191' (No packages found matching
linux).
** Changed in: linux (Ubuntu)
Status: Incomplete = Confirmed
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Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v3.4kernel[1] (Not a kernel in the daily directory). Once you've tested
the upstream kernel, please remove the 'needs-upstream-testing' tag(Only
that
Upstream kernel linux-image-3.4.0-030400rc4-generic fixes the problem.
apt-cache policy linux-image-3.4.0-030400rc4-generic
linux-image-3.4.0-030400rc4-generic:
Installed: 3.4.0-030400rc4.201204230908
Candidate: 3.4.0-030400rc4.201204230908
Version table:
*** 3.4.0-030400rc4.201204230908 0
** Changed in: linux (Ubuntu)
Status: Incomplete = Opinion
** Changed in: linux (Ubuntu)
Status: Opinion = Confirmed
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Title:
Asus
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