[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2019-06-21 Thread Christopher M. Penalver
Michael Baker, as this report is closed, it will help immensely if you filed a 
new report with Ubuntu via a terminal:
ubuntu-bug cups

Please feel free to subscribe me to it.

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  03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2019-06-21 Thread Michael Baker
Just thought I'd share my miser with the HP 1020 printer.
I've suddenly started having the same issues with my HP 1020.  
Running MATE 19.04, with mainline 5.1.9 kernel, and HPLIP 3.19.5

I've removed and install HPLIP from scratch (multiple times), printer
works fine, but after reboot I get HPLIP pop up "printer communication
error" messages, and when doing dmesg, i get "device descriptor read/64,
error -110" regardless of which USB port I plug into.

Just today, I used the hp-firmware command as recommended in this
thread, and often times that fixes the issue, until i reboot or turn
printer off.

I should mention that I was NOT having any printer issues while i was
using 18.04.2 LTS.  All these issues surfaced after I moved to 19.04
(fresh install, not an upgrade).

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Re: [Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-07-01 Thread chris pollock
On Fri, 2015-06-12 at 10:51 +, Christopher M. Penalver wrote:
 chris pollock, as this appears to be a regression going from one hplip 
 version to another in Wily (not Trusty as originally reported), please file a 
 new report (not reopen this one) to track this regression via a terminal:
 ubuntu-bug hplip
 
 Please be sure to include all relevant information following
 https://wiki.ubuntu.com/DebuggingPrintingProblems .
 
 Also, please feel free to subscribe me to it.
 
 ** Changed in: hplip (Ubuntu)
Status: Triaged = Invalid
 
Christopher I filed a new bug on 06/26 and I think I subscribed you to
it correctly.

https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1469313

Chris

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-06-12 Thread Christopher M. Penalver
chris pollock, as this appears to be a regression going from one hplip version 
to another in Wily (not Trusty as originally reported), please file a new 
report (not reopen this one) to track this regression via a terminal:
ubuntu-bug hplip

Please be sure to include all relevant information following
https://wiki.ubuntu.com/DebuggingPrintingProblems .

Also, please feel free to subscribe me to it.

** Changed in: hplip (Ubuntu)
   Status: Triaged = Invalid

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-06-12 Thread chris pollock
Chris, one additional step I had to take to get the firmware to download
and that was besides unplugging and replugging the printer usb cable I
also had to turn the printer off wait a second or two and then turn back
on again. When I did that the printer was recognized in hp-setup and the
firmware was downloaded successfully. Do you still want me to submit a
new bug report stating that this additional step seems to be necessary?

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-06-12 Thread Christopher M. Penalver
chris pollock, please do include that information in the new report.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-06-10 Thread chris pollock
I need to get help again whether I need to re-open this bug I don't
know. HPlip 3.15.6 was automatically installed as an update this
evening. Since then I have not been able to print. I followed the
directions in comment 60 again and when it comes to running hp-setup the
printer can't be found again -

Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb

I'll try again in the morning to see what I can do. I'll uninstall
3.15.6 again and go from there.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-20 Thread Suma Byrappa
Glad to know that the problem is solved for you.

Closing the bug based on above comment.

** Changed in: hplip
   Status: New = Invalid

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-16 Thread Suma Byrappa
Hello Chris,

As Till pointed out there are still errors with plugin config file and
plugin files are missing.

Please try the below steps once again.

= Run the command hp-uninstall to cleanly uninstall HPLIP. Remove
plug-ins too when prompted.

= Install the latest (or already downloaded 3.15.2 run file)

= Remove all the existing queues by running the command hp-setup -r

= Re-configure the queue by running the command hp-setup. This step
will also prompt for installing the plugin. Follow the prompts to
install the plugins.

= Try printing to the queue named HP_LaserJet_1020

I see in the log files that there is also a filter called foo2zjs is
used. Looks like this is the auto queue configured for the device. But
lets see first if the problem is solved in a cleaned setup.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-16 Thread chris pollock
Thank you Suma, the removal and install  went perfectly.  The printer
now works.  I can't test it with a reboot at this time due to the fact
that I'm running a custom kernel that is being tested to see if it
corrects another bug report I've generated relating to video lockups.
If/when I do reboot I'll add to this report whether the printer works or
not. I suspect though that I'll have no more problems.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-15 Thread chris pollock
** Attachment added: hp-doctor.txt
   
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1428356/+attachment/4376270/+files/hp-doctor.txt

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-15 Thread chris pollock
** Attachment added: output of /var/log/cups/error_log, file is compressed as 
it's over 8mb
   
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1428356/+attachment/4376275/+files/error_log.tar.bz2

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-15 Thread chris pollock
File attachments for failed hplip install on 15 April 2015.


** Attachment added: verification of .run file with gpg
   
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1428356/+attachment/4376269/+files/hplip-verify.txt

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-15 Thread chris pollock
I'd actually forgotten about this bug report since the printer has been
working flawlessly for awhile. I went through your suggested steps for
the automatic install, which failed and the printer would not print. I
did get it working again by just removing it using the CUPS Web
Interface and reinstalling via the interface. I've attached all the
pertinent files.  The printer shows up in the interface as:

Description:HP LaserJet 1020
Location:   Local Printer
Driver: HP LaserJet 1020 Foomatic/foo2zjs-z1 (recommended) (grayscale, 2-sided 
printing)
Connection: usb://HP/LaserJet%201020?serial=JL1F0DC
Defaults:   job-sheets=none, none media=na_letter_8.5x11in sides=one-sided

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-15 Thread chris pollock
** Attachment added: hplipinstall.txt
   
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1428356/+attachment/4376271/+files/hplipinstall.txt

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-15 Thread chris pollock
** Attachment added: Syslog entries during install attempt
   
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1428356/+attachment/4376276/+files/hplip-syslog.txt

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Re: [Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-15 Thread chris pollock
On Wed, 2015-04-15 at 22:12 +, Till Kamppeter wrote:
 I hope you are aware of that the HP LaserJet 1020 has no non-volatile
 memory to hold its firmware. Everytime when it is turned on a firmware
 file needs to be uploaded into the printer before the first job can be
 printed. The Upload is simply done by printing the file unfiltered
 from the computer where the printer is connected to.
 
 When you turn on the printer your hear its mechanics rotating for a self
 check. If the computer is correctly configured for automatic firmware
 upload you will hear the mechanics for a second time, telling that the
 firmware got uploaded. You will also hear the mechanics rotating one
 time when you manually upload the firmware (for example by running the
 hp-firmware command). If you send an arbitrary bunch of data instead of
 a firmware file, the mechanics will not rotate, so you can distinguish
 by the noise whether the printer got valid firmware. So turn on the
 printer while the computer is running, and check whether you get noise
 two times or when you have the printer already turned on and boot the
 computer, you need to get noise from the printer twice before you can
 print (once the reset from the USB, after that the firmware upload).
 
 The hp-doctor output suggests that the proprietary plugin from HP is
 installed but at least the files /usr/share/hplip/plugin.spec and
 /usr/share/hplip/data/firmware/hp_laserjet_1020.fw.gz are missing. The
 latter is the firmware file.
 
 Please run sudo hp-plugin to re-install the plugin and tell whether this
 helps.
 

Output of sudo hp-plugin:

chris@localhost:~$ sudo hp-plugin

HP Linux Imaging and Printing System (ver. 3.15.2)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: /usr/share/hplip/plugin.spec file doesn't exists.
Checking for network connection...
Downloading plug-in from: 
error: /home/chris/.hplip/hplip-3.15.2-plugin.run file does not match
its checksum. File may have been corrupted or altered

Done.

I do not have /home/chris/.hplip/hplip-3.15.2-plugin.run

chris@localhost:~/.hplip$ ls -al
total 44
drwxr-xr-x   3 chris chris  4096 Apr 15 17:31 .
drwxr-xr-x 100 chris chris 12288 Apr 15 17:33 ..
drwxr-xr-x   2 chris chris  4096 Mar 14 09:36 .gnupg
-rw-r-   1 chris chris 13321 Apr 15 07:58 hp-doctor.log
-rw-rw-rw-   1 chris chris   544 Apr 15 07:58 hplip.conf
-rw-r-   1 chris chris 0 Apr 15 07:49 hp-systray.lock
-rw-r-   1 chris chris 0 Mar 14 17:38 hp-toolbox.lock
-rw-r-   1 chris chris71 Apr 15 07:55 hp-upgrade.log

Chris

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-15 Thread Till Kamppeter
I hope you are aware of that the HP LaserJet 1020 has no non-volatile
memory to hold its firmware. Everytime when it is turned on a firmware
file needs to be uploaded into the printer before the first job can be
printed. The Upload is simply done by printing the file unfiltered
from the computer where the printer is connected to.

When you turn on the printer your hear its mechanics rotating for a self
check. If the computer is correctly configured for automatic firmware
upload you will hear the mechanics for a second time, telling that the
firmware got uploaded. You will also hear the mechanics rotating one
time when you manually upload the firmware (for example by running the
hp-firmware command). If you send an arbitrary bunch of data instead of
a firmware file, the mechanics will not rotate, so you can distinguish
by the noise whether the printer got valid firmware. So turn on the
printer while the computer is running, and check whether you get noise
two times or when you have the printer already turned on and boot the
computer, you need to get noise from the printer twice before you can
print (once the reset from the USB, after that the firmware upload).

The hp-doctor output suggests that the proprietary plugin from HP is
installed but at least the files /usr/share/hplip/plugin.spec and
/usr/share/hplip/data/firmware/hp_laserjet_1020.fw.gz are missing. The
latter is the firmware file.

Please run sudo hp-plugin to re-install the plugin and tell whether this
helps.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-04-15 Thread Suma Byrappa
Hello,

It looks like HPLIP is not installed properly, as some hplip config
files are not found as per syslog report.

Please try installing latest Linux driver and reconfiguring the queues.
Given below are the steps to do it.

= Download and install the latest HPLIP release from
http://hplipopensource.com/hplip-web/install/install/index.html
(automatic installer) or http://hplipopensource.com/hplip-
web/install/manual/index.html (manual installation, if automatic
installer does not work)


= Reconfigure print queue using below commands.
   = hp-setup -r (remove all print queues)

   = hp-setup

= Try printing

= In case the problem persists, send us the output of running the
command hp-doctor, /var/log/syslog and /var/log/cups/error_log

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-20 Thread chris pollock
So here we are again after having to reboot the system last night at
7:26pm this is showing up:

Mar 19 19:49:34 localhost kernel: [  380.280780] usblp0: removed
Mar 19 19:49:34 localhost kernel: [  380.281759] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17

and on through the night:

Mar 20 07:44:40 localhost kernel: [43286.401455] usblp0: removed
Mar 20 07:44:40 localhost kernel: [43286.403001] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17

I run a test page:

Mar 20 07:44:43 localhost hp[30508]: io/hpmud/model.c 108: unable to open 
/etc/hp/hplip.conf: No such file or directory
Mar 20 07:44:43 localhost hp[30508]: io/hpmud/model.c 532: no HP_LaserJet_1020 
attributes found in /data/models/models.dat
Mar 20 07:44:43 localhost hp[30508]: io/hpmud/model.c 543: no HP_LaserJet_1020 
attributes found in /data/models/unreleased/unreleased.dat
Mar 20 07:44:44 localhost foo2zjs-wrapper: foo2zjs-wrapper -z1 -P -L0 
-r1200x600 -p1 -T3 -m1 -s7 -n1
Mar 20 07:44:45 localhost kernel: [43291.272254] usblp0: removed
Mar 20 07:44:45 localhost foo2zjs-wrapper: gs -sPAPERSIZE=letter -g10200x6600 
-r1200x600 -sDEVICE=pbmraw -dCOLORSCREEN -dMaxBitmap=5  
Mar 20 07:44:45 localhost foo2zjs-wrapper: foo2zjs -r1200x600 -g10200x6600 -p1 
-m1 -n1 -d1 -s7 -z1  -u 192x96 -l 192x96 -L 0  -T3-P 

Once I run a test page this stops.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-17 Thread chris pollock
Ok, ,I don't know now whether this is now another bug, additional info
to this bug or what. Today at 2:56pm I had to reboot my system because
it again locked up with a black screen and just a moving mouse cursor.
I see this during the reboot in my syslog:

Mar 17 14:56:37 localhost kernel: [   30.333651] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 17 14:56:37 localhost kernel: [   30.333670] usbcore: registered new 
interface driver usblp
Mar 17 14:56:37 localhost cron[922]: (CRON) INFO (Running @reboot jobs)
Mar 17 14:56:37 localhost kernel: [   30.500853] usblp0: removed
Mar 17 14:56:37 localhost kernel: [   30.502154] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17

Mar 17 14:56:43 localhost kernel: [   36.345640] usblp0: removed
Mar 17 14:56:43 localhost kernel: [   36.347018] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17

Mar 17 14:56:49 localhost kernel: [   42.353448] usblp0: removed
Mar 17 14:56:49 localhost kernel: [   42.354934] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17

This goes on and on and if you'll notice it's every six seconds:

Mar 17 14:59:13 localhost kernel: [  186.542983] usblp0: removed
Mar 17 14:59:13 localhost kernel: [  186.544975] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 17 14:59:19 localhost kernel: [  192.548783] usblp0: removed
Mar 17 14:59:19 localhost kernel: [  192.550181] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 17 14:59:25 localhost kernel: [  198.561555] usblp0: removed
Mar 17 14:59:25 localhost kernel: [  198.563629] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 17 14:59:31 localhost kernel: [  204.564720] usblp0: removed
Mar 17 14:59:31 localhost kernel: [  204.566108] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 17 14:59:37 localhost kernel: [  210.572032] usblp0: removed
Mar 17 14:59:37 localhost kernel: [  210.574257] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17

It apparently quit at 4:31 after I printed a test page to ensure the
printer was still working:

Mar 17 16:31:14 localhost kernel: [ 5707.702433] usblp0: removed
Mar 17 16:31:14 localhost kernel: [ 5707.704157] usblp 1-3.5:1.0: usblp0: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 17 16:31:18 localhost hp[17840]: io/hpmud/model.c 108: unable to open 
/etc/hp/hplip.conf: No such file or directory
Mar 17 16:31:18 localhost hp[17840]: io/hpmud/model.c 532: no HP_LaserJet_1020 
attributes found in /data/models/models.dat
Mar 17 16:31:18 localhost hp[17840]: io/hpmud/model.c 543: no HP_LaserJet_1020 
attributes found in /data/models/unreleased/unreleased.dat
Mar 17 16:31:19 localhost foo2zjs-wrapper: foo2zjs-wrapper -z1 -P -L0 
-r1200x600 -p1 -T3 -m1 -s7 -n1
Mar 17 16:31:20 localhost kernel: [ 5713.532782] usblp0: removed
Mar 17 16:31:20 localhost foo2zjs-wrapper: gs -sPAPERSIZE=letter -g10200x6600 
-r1200x600 -sDEVICE=pbmraw -dCOLORSCREEN -dMaxBitmap=5  
Mar 17 16:31:20 localhost foo2zjs-wrapper: foo2zjs -r1200x600 -g10200x6600 -p1 
-m1 -n1 -d1 -s7 -z1  -u 192x96 -l 192x96 -L 0  -T3-P 

as I haven't noticed it in my syslog since then.

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  03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-16 Thread chris pollock
Thanks Tim. This morning at 11:50 I had to do a reboot due to a lockup
for an unknown reason. Since then I've seen probably thousands of lines
like this in my syslog:

Mar 16 11:52:14 localhost kernel: [   46.590988] usblp0: removed
Mar 16 11:52:14 localhost kernel: [   46.595086] usblp 2-6:1.0: usblp0: USB 
Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17

This is in my latest hourly log snippet:

Mar 16 18:59:55 localhost kernel: [25708.059774] usblp0: removed
Mar 16 18:59:55 localhost kernel: [25708.061232] usblp 2-6:1.0: usblp0: USB 
Bidirectional printer dev 3 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17

The dev possibly changed since I turned the printer off and on again to
see if this issue would go away. I have no idea what's causing it or if
it's connected to this issue.

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  03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-16 Thread Till Kamppeter
Chris, in your case the printer uses the hp CUPS backend (software to do
communication between PC and printer) of HPLIP but it uses the foo2zjs
printer driver (software to convert print job data into the format which
the printer needs).

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  03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-15 Thread chris pollock
Christopher, though the printer is working I don't think hplip is being
used:

chris@localhost:~$ tail -f /var/log/syslog
Mar 15 07:42:24 localhost kernel: [43827.071459] usblp 2-6:1.0: usblp0: USB 
Bidirectional printer dev 4 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 15 07:42:29 localhost hp[10793]: io/hpmud/model.c 108: unable to open 
/etc/hp/hplip.conf: No such file or directory
Mar 15 07:42:29 localhost hp[10793]: io/hpmud/model.c 532: no HP_LaserJet_1020 
attributes found in /data/models/models.dat
Mar 15 07:42:29 localhost hp[10793]: io/hpmud/model.c 543: no HP_LaserJet_1020 
attributes found in /data/models/unreleased/unreleased.dat
Mar 15 07:42:30 localhost kernel: [43833.080441] usblp0: removed
Mar 15 07:42:30 localhost kernel: [43833.082718] usblp 2-6:1.0: usblp0: USB 
Bidirectional printer dev 4 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 15 07:42:31 localhost foo2zjs-wrapper: foo2zjs-wrapper -z1 -P -L0 
-r1200x600 -p1 -T3 -m1 -s7 -n1
Mar 15 07:42:32 localhost kernel: [43834.992044] usblp0: removed
Mar 15 07:42:32 localhost foo2zjs-wrapper: gs -sPAPERSIZE=letter -g10200x6600 
-r1200x600 -sDEVICE=pbmraw -dCOLORSCREEN -dMaxBitmap=5  
Mar 15 07:42:32 localhost foo2zjs-wrapper: foo2zjs -r1200x600 -g10200x6600 -p1 
-m1 -n1 -d1 -s7 -z1  -u 192x96 -l 192x96 -L 0  -T3-P 
Mar 15 07:43:41 localhost kernel: [43904.763808] [drm:intel_crtc_cursor_set], 
cursor off
Mar 15 07:43:48 localhost hp[10975]: io/hpmud/model.c 108: unable to open 
/etc/hp/hplip.conf: No such file or directory
Mar 15 07:43:48 localhost hp[10975]: io/hpmud/model.c 532: no HP_LaserJet_1020 
attributes found in /data/models/models.dat
Mar 15 07:43:48 localhost hp[10975]: io/hpmud/model.c 543: no HP_LaserJet_1020 
attributes found in /data/models/unreleased/unreleased.dat
Mar 15 07:43:48 localhost foo2zjs-wrapper: foo2zjs-wrapper -z1 -P -L0 
-r1200x600 -p1 -T3 -m1 -s7 -n1
Mar 15 07:43:49 localhost foo2zjs-wrapper: gs -sPAPERSIZE=letter -g10200x6600 
-r1200x600 -sDEVICE=pbmraw -dCOLORSCREEN -dMaxBitmap=5  
Mar 15 07:43:49 localhost foo2zjs-wrapper: foo2zjs -r1200x600 -g10200x6600 -p1 
-m1 -n1 -d1 -s7 -z1  -u 192x96 -l 192x96 -L 0  -T3-P 

I could be wrong though

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-14 Thread chris pollock
I have my printer working again, for how long I don't know but here is
what I did. I had hplip 3.14.3-0ubuntu3.2 installed. I removed it and
installed hplip 3.15.2 from source, did not work, completely removed it
by 'make uninstall', installed 3.14.6 from source, same thing,
completely uninstalled, same thing with 3.14.10 from source. I then
reinstalled the hplip 3.14.3-0ubuntu3.2 package, rebooted the system and
printer worked on the first try. I can't say whether it will continue to
work but it is for now.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-14 Thread Christopher M. Penalver
chris pollock, while waiting for a fix from the hplip maintainers, you
can either try to install the older known version of the packages and
pin the package to that version so it doesn't get further updated unless
a fix lands, or test+reinstall with Precise.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-14 Thread chris pollock
Is there anything else I can check since the HP Device Manager keeps
showing 'Communication Error'?  What steps now will be taken to fix this
bug and is there any kind of a timetable for the fix? I ask this because
1) I'm fairly new to bug reporting and still unsure how the system works
and 2) I have some important documents that I'll need to print in the
very near future.

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  03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-12 Thread chris pollock
Tested with Live DVD, no it still does not work. I even moved printer
cable from USB Hub to USB port on computer and retested. Tried to save
Syslog from Live DVD test but could not.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-12 Thread chris pollock
I had to go to an appointment but when I got back I tried again with
14.04.2 LTS to print a test page from the CUPS web interface. Syslog
shows:

Mar 12 10:14:10 localhost hp[9034]: io/hpmud/musb.c 151: unable 
get_string_descriptor -7: Resource temporarily unavailable
Mar 12 10:14:10 localhost hp[9034]: io/hpmud/musb.c 600: invalid product id 
string ret=-7
Mar 12 10:14:10 localhost hp[9034]: io/hpmud/musb.c 1143: unable to open 
hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
Mar 12 10:14:10 localhost hp[9034]: prnt/backend/hp.c 824: ERROR: open device 
failed stat=12: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
Mar 12 10:14:10 localhost foo2zjs-wrapper: gs -sPAPERSIZE=letter -g10200x6600 
-r1200x600 -sDEVICE=pbmraw -dCOLORSCREEN -dMaxBitmap=5  
Mar 12 10:14:10 localhost foo2zjs-wrapper: foo2zjs -r1200x600 -g10200x6600 -p1 
-m1 -n1 -d1 -s7 -z1  -u 192x96 -l 192x96 -L 0  -T3-P 

The printers USB cable is plugged directly into the computer instead of
the HUB. The printer is seen as lsusb shows:

Bus 002 Device 003: ID 03f0:2b17 Hewlett-Packard LaserJet 1020
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 002: ID 046d:c31c Logitech, Inc. Keyboard K120 for Business
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 005: ID 1058:0830 Western Digital Technologies, Inc. 
Bus 001 Device 004: ID 0bc2:2120 Seagate RSS LLC 
Bus 001 Device 003: ID 050d:0237 Belkin Components F5U237 USB 2.0 7-Port Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 002: ID 1241:1166 Belkin MI-2150 Trust Mouse
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

One thing I did not try when booted to 15.04 was to try and save the
syslog to one of my external USB drives.  If you wish I can give that a
try.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-12 Thread Christopher M. Penalver
** Changed in: hplip (Ubuntu)
   Status: Incomplete = Triaged

** Changed in: hplip
   Status: Incomplete = New

** Tags added: vivid

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-11 Thread Till Kamppeter
** Package changed: cups (Ubuntu) = hplip (Ubuntu)

** Also affects: hplip
   Importance: Undecided
   Status: New

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-11 Thread Till Kamppeter
Probably the printer's firmware did not get loaded into the printer
during the boot process of your computer. This is usually done by HPLIP,
HP's driver package for their printers and multi-function devices.
Another possibility is a USB communication problem, somewhere in HP's
CUPS backend hp. In both cases the bug would be in HPLIP, therefore I
am moving this report to HPLIP.

Can you please run the command

sudo hp-firmware

and see whether it loads the firmware into your printer and makes it
working?

To the HPLIP developers at HP, can you have a look at this? Thanks.

** Changed in: hplip
   Status: New = Incomplete

** Changed in: hplip (Ubuntu)
   Status: New = Incomplete

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-11 Thread chris pollock
chris@localhost:~$ sudo hp-firmware
[sudo] password for chris: 

HP Linux Imaging and Printing System (ver. 3.15.2)
Firmware Download Utility ver. 2.4

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC

error: Unable to communicate with device (code=12): 
hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
error:  Unable to communicate with device or device is in an error state.  
Please check device setup and try again.

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-11 Thread Christopher M. Penalver
chris pollock, to see if this already fixed in Ubuntu, could you please
test http://cdimage.ubuntu.com/daily-live/current/ and advise to the
results (i.e. just a one-liner confirming it's still an issue, or it's
not).

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-10 Thread chris pollock
Attached is the output of all the commands in the USB printer section of
the link you sent above.  When you look at the output of 'lsusb' in the
attached you can see that the printer is not shown however nor is the
indicator lamp lit on my USB Hub (yes, I've tried connecting this
printer to each and every USB port on my system whether it's physically
on the computer itself or on the 7 Port Hub I have). Once I turn the
printer off then on again as shown below it's recognized with 'lsusb'
but still will not print.

chris@localhost:~$ lsusb
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 002: ID 046d:c31c Logitech, Inc. Keyboard K120 for Business
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 009: ID 1058:0830 Western Digital Technologies, Inc. 
Bus 001 Device 020: ID 03f0:2b17 Hewlett-Packard LaserJet 1020
Bus 001 Device 004: ID 0bc2:2120 Seagate RSS LLC 
Bus 001 Device 003: ID 050d:0237 Belkin Components F5U237 USB 2.0 7-Port Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 002: ID 1241:1166 Belkin MI-2150 Trust Mouse
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub


** Attachment added: Debugging output for USB printer problems from Ubuntu 
Wiki
   
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1428356/+attachment/4340676/+files/bug1428356printerts.txt

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[Bug 1428356] Re: 03f0:2b17 USB HP LaserJet 1020 printer will not print after boot

2015-03-10 Thread Christopher M. Penalver
** Changed in: cups (Ubuntu)
   Status: Incomplete = New

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