[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
This bug was fixed in the package fwupd - 1.0.9-0ubuntu2 --- fwupd (1.0.9-0ubuntu2) bionic; urgency=medium * Restrict libsmbios-dev to x86 architectures (LP: #1791999, #1768627, #1719797) -- Mario Limonciello Tue, 23 Oct 2018 11:35:36 -0500 ** Changed in: fwupd (Ubuntu Bionic) Status: Fix Committed => Fix Released -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Same here after upgrading to 1.0.9-0ubuntu2. Shows up as version 21.00. Thanks! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
I've tested that the controller doesn't show up as 00.00 any more after upgrading to 1.0.9-0ubuntu2. ** Tags removed: verification-needed verification-needed-bionic ** Tags added: verification-done verification-done-bionic -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Hello Andrei, or anyone else affected, Accepted fwupd into bionic-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/fwupd/1.0.9-0ubuntu1 in a few hours, and then in the -proposed repository. Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users. If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested and change the tag from verification-needed-bionic to verification-done-bionic. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-bionic. In either case, without details of your testing we will not be able to proceed. Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping! N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days. ** Changed in: fwupd (Ubuntu Bionic) Status: Triaged => Fix Committed ** Tags added: verification-needed verification-needed-bionic -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
** Description changed: - Software & Updates keeps notifying me there is a new update available - related to Thunderbolt NVM for Xps notebook 9360, from version 00.00 to - version 21.00. See the attached screenshot. + The fix for this particular issue is tracked in SRU bug + https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1791999 + + Regression potential: + Fixes for this bug have the potential to manifest in thunderbolt controllers not being enumerated. + + Test case: + 1) Enumerate devices (# fwupdmgr get-devices) + 2) Verify the Thunderbolt controller is present and has a non-00.00 version. + + Original description: + Software & Updates keeps notifying me there is a new update available related to Thunderbolt NVM for Xps notebook 9360, from version 00.00 to version 21.00. See the attached screenshot. The updated is successfully installed via the interface or CLI, but after that the notification is displayed again. Here is the CLI install log: $ sudo fwupdmgr update No upgrades for XPS 13 9360 System Firmware, current is 0.2.6.2: 0.2.6.2=same, 0.2.5.1=older, 0.2.4.2=older Downloading 21.00 for XPS13 9360 Thunderbolt Controller... Updating 21.00 on XPS13 9360 Thunderbolt Controller... Decompressing… [***] Authenticating…[***] Restarting device… [***] $ sudo fwupdmgr update No upgrades for XPS 13 9360 System Firmware, current is 0.2.6.2: 0.2.6.2=same, 0.2.5.1=older, 0.2.4.2=older No upgrades for XPS13 9360 Thunderbolt Controller, current is 21.00: 21.00=same - Operating System Description: Ubuntu 18.04 LTS Release: 18.04 Package Version apt-cache policy fwupd fwupd: - Installed: 1.0.6-2 - Candidate: 1.0.6-2 - Version table: - *** 1.0.6-2 500 - 500 http://archive.ubuntu.com/ubuntu bionic/main amd64 Packages - 100 /var/lib/dpkg/status + Installed: 1.0.6-2 + Candidate: 1.0.6-2 + Version table: + *** 1.0.6-2 500 + 500 http://archive.ubuntu.com/ubuntu bionic/main amd64 Packages + 100 /var/lib/dpkg/status -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
** Also affects: fwupd (Ubuntu Cosmic) Importance: Medium Status: Confirmed ** Also affects: fwupd (Ubuntu Bionic) Importance: Undecided Status: New ** Changed in: fwupd (Ubuntu Cosmic) Status: Confirmed => Fix Released ** Changed in: fwupd (Ubuntu Bionic) Status: New => Triaged -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
The fix is contained in https://github.com/hughsie/fwupd/commit/60c845627d3b5ad0beb56d85fbe5bdd47ad7d70e for the 1_0_X branch and will be in the 1.0.9 release of fwupd and master (https://github.com/hughsie/fwupd/commit/25d51d14297713b4817ef9644f83e07e71344b0a) which will be in the 1.2.0 release of fwupd. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Great! I do see this: 15:14:06:0715 Thunderbolt Attempt 0: Failed to read NVM version Which means it did use the new logic. Please leave a comment in the PR on GitHub to assist in it getting accepted. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
with the file ;-) ** Attachment added: "fwupd_journal2.txt" https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+attachment/5169606/+files/fwupd_journal2.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
This is the log of today -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
That's good to hear. Would you mind confirming that in your debug log it is trying to read a second time? When you have verbose mode activated it will log a message indicating it retried. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Hi Mario, at the moment with the last PR #29 it works. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
https://github.com/hughsie/fwupd/pull/609 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
If you can please test this branch instead to see if it helps for you. Same thing provide the debug log if it isn't helping still. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
@Mauro, Okay, perfect thanks. So from this debug log we can tell for sure that this isn't caused by thunderbolt power, but rather the value read from the kernel immediately is invalid. This tells me that this is probably a case of fwupd racing with the kernel based off the uevent that came through. I've filed an issue upstream that we can discuss this more with relevant developers to see if we can come up with a better solution. https://github.com/hughsie/fwupd/issues/608 ** Bug watch added: github.com/hughsie/fwupd/issues #608 https://github.com/hughsie/fwupd/issues/608 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Thank you for the patience. As attachment the output of the journal. ** Attachment added: "fwupd_journal.txt" https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+attachment/5167776/+files/fwupd_journal.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
@Mauro, Thanks for checking, that's unfortunate that it's still happening. To modify that file open it with an editor as root. For example: sudo nano /lib/systemd/system/fwupd.service or sudo gedit /lib/systemd/system/fwupd.service To view output from the journal: journalctl -u fwupd.service You can redirect that to a file like this: journalctl -u fwupd.service > fwupd_journal.txt Based on the output from that file I might have another recommendation to try to bump the TBT_NEW_DEVICE_TIMEOUT to something bigger (it's currently "2", try to set it to "3" instead). This is in tree at plugins/thunderbolt-power/fu-plugin-thunderbolt-power.c I'd like to see your journal output first though before you add that new variable in however. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Hi Mario, after installing the new version of fwupd (generated with docker). Like the post #17, i still have the problem. I would like to do the other steps proposed in #21, but I have some trouble (sorry I'm not a specialist) to exec them. Can you please explain me (like a dummies), thank's. 1) Modify the fwupd.service systemd unit to add "-v" to ExecStart 2) Power off your machine and power it back on. See if the behavior continues to happen. 3) If it does happen please share the journal output generated by fwupd.service (the verbose in it will help to see if this timing is still off). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
This was built in docker? Or built locally? That's odd if in docker since CI ran the same test just fine. One solution can be to turn off unit tests (locally add to the environment DEB_BUILD_OPTIONS=nocheck) http://www.ducea.com/2008/12/07/deb_build_optionsnocheck/ To do this with docker you would pass the variable like this: # docker run -e DEB_BUILD_OPTIONS=nocheck -t -v `pwd`:/build fwupd-ubuntu-x86_64 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Hi Mario, I am not a Git specialist and software engineer. But with some help from my girlfriend I have made almost all the points. During the generation of the Deb package I receive an error at the point fu-self-test (3/13 fu-self-test FAIL 4.36 s (killed by signal 6 SIGABRT)) log is in attachment. What I do wrong? ** Attachment added: "testlog.txt" https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+attachment/5166826/+files/testlog.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
So I think I might have a PR that will help this bug. Can you please try this PR? https://github.com/hughsie/fwupd/pull/605#issuecomment-407097175 You can generate Ubuntu 18.04 packages following instructions here: https://github.com/hughsie/fwupd/tree/master/contrib If it persists, can you please: 1) Modify the fwupd.service systemd unit to add "-v" to ExecStart 2) Power off your machine and power it back on. See if the behavior continues to happen. 3) If it does happen please share the journal output generated by fwupd.service (the verbose in it will help to see if this timing is still off). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
I have the same problem I installed update 28.00, but after reboot it detects 00.00. How can I help you to solve the problem? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
I have found I way to reproduce the problem. 1) boot with a thunderbolt device connected 2) sudo fwupdmgr get-devices get version 26.1 3) restart without thunderbolt device 4) sudo fwupdmgr get-devices get version 00.00 The attached file is the output of the #12 procedure, result of step 2 is 26.1 ** Attachment added: "output2.txt" https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+attachment/5164954/+files/output2.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
OK. So is it happening reproducibly like every boot for you now? If so, can you please try to do the steps in #12 I listed above, but please make sure that step 2 is included? That's what I'm most interested to see. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
After some days of reboot and work I still have the message of upgrading the Thunderbolt. The message is like before, actual version is 00.00. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Thank's Mario for the super fast response. I have made the update to the version 26, after a reboot is ok. But it was the same situation with version 21. I will wait for some days to check if it still ok with 26. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
@Mauro, It looks like you skipped step 2. Would you please upgrade to NVM 26 and see if it's still happening? It's available here: https://github.com/dell/thunderbolt-nvm-linux/issues/11 ** Bug watch added: github.com/dell/thunderbolt-nvm-linux/issues #11 https://github.com/dell/thunderbolt-nvm-linux/issues/11 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
** Changed in: fwupd (Ubuntu) Status: Expired => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Hi, I have the same bug and regular I receive the notification of new firmware version. I have made the steps in the post #12. Is possible to reopen the bug? ** Attachment added: "output.txt" https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+attachment/5162948/+files/output.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
[Expired for fwupd (Ubuntu) because there has been no activity for 60 days.] ** Changed in: fwupd (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
OK can you both please do the following: 0) Observe where the end of your current dmesg output is 1) Manually turn on force power # echo 1 | sudo tee /sys/bus/wmi/devices/86CCFD48-205E-4A77-9C48-2021CBEDE341/force_power 2) Check in /sys/bus/thunderbolt/devices/0-0/ and read the NVM version sysfs node 3) Turn off force power # echo 0 | sudo tee /sys/bus/wmi/devices/86CCFD48-205E-4A77-9C48-2021CBEDE341/force_power 4) Collect all messages after the end of dmesg output notated in 0 (Not just thunderbolt ones) ** Changed in: fwupd (Ubuntu) Status: New => Triaged ** Changed in: fwupd (Ubuntu) Status: Triaged => Incomplete ** Changed in: fwupd (Ubuntu) Importance: Undecided => Medium -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
The problem persists on my side. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
i have the same problem -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Nothing was connected to the Type-C port. I don't have any thunderbolt devices... I am connecting my mobile phone (Nexus 6P) using the Type-C port and works fine. Here is what I have in syslog related to thunderbolt: May 3 09:32:07 xps13 kernel: [ 2015.028567] thunderbolt :03:00.0: NHI initialized, starting thunderbolt May 3 09:32:07 xps13 kernel: [ 2015.028579] thunderbolt :03:00.0: allocating TX ring 0 of size 10 May 3 09:32:07 xps13 kernel: [ 2015.028621] thunderbolt :03:00.0: allocating RX ring 0 of size 10 May 3 09:32:07 xps13 kernel: [ 2015.028663] thunderbolt :03:00.0: control channel created May 3 09:32:07 xps13 kernel: [ 2015.028667] thunderbolt :03:00.0: control channel starting... May 3 09:32:07 xps13 kernel: [ 2015.028672] thunderbolt :03:00.0: starting TX ring 0 May 3 09:32:07 xps13 kernel: [ 2015.028685] thunderbolt :03:00.0: enabling interrupt at register 0x38200 bit 0 (0x0 -> 0x1) May 3 09:32:07 xps13 kernel: [ 2015.028690] thunderbolt :03:00.0: starting RX ring 0 May 3 09:32:07 xps13 kernel: [ 2015.028702] thunderbolt :03:00.0: enabling interrupt at register 0x38200 bit 12 (0x1 -> 0x1001) May 3 09:32:07 xps13 boltd[1531]: probing: adding /sys/devices/pci:00/:00:1c.0/:01:00.0 to roots May 3 09:32:07 xps13 boltd[1531]: probing: started [1000] May 3 09:32:07 xps13 kernel: [ 2015.128615] thunderbolt :03:00.0: current switch config: May 3 09:32:07 xps13 kernel: [ 2015.128625] thunderbolt :03:00.0: Switch: 8086:1576 (Revision: 4, TB Version: 2) May 3 09:32:07 xps13 kernel: [ 2015.128630] thunderbolt :03:00.0: Max Port Number: 11 May 3 09:32:07 xps13 kernel: [ 2015.128634] thunderbolt :03:00.0: Config: May 3 09:32:07 xps13 kernel: [ 2015.128642] thunderbolt :03:00.0: Upstream Port Number: 5 Depth: 0 Route String: 0x0 Enabled: 1, PlugEventsDelay: 254ms May 3 09:32:07 xps13 kernel: [ 2015.128648] thunderbolt :03:00.0: unknown1: 0x0 unknown4: 0x0 May 3 09:32:07 xps13 kernel: [ 2015.173943] thunderbolt :03:00.0: 0: uid: 0xd45fb13821cd00 May 3 09:32:07 xps13 kernel: [ 2015.175350] thunderbolt :03:00.0: Port 0: 8086:1576 (Revision: 4, TB Version: 1, Type: Port (0x1)) May 3 09:32:07 xps13 kernel: [ 2015.175354] thunderbolt :03:00.0: Max hop id (in/out): 7/7 May 3 09:32:07 xps13 kernel: [ 2015.175356] thunderbolt :03:00.0: Max counters: 8 May 3 09:32:07 xps13 kernel: [ 2015.175359] thunderbolt :03:00.0: NFC Credits: 0x80 May 3 09:32:07 xps13 kernel: [ 2015.175859] thunderbolt :03:00.0: Port 1: 8086:1576 (Revision: 4, TB Version: 1, Type: Port (0x1)) May 3 09:32:07 xps13 kernel: [ 2015.175862] thunderbolt :03:00.0: Max hop id (in/out): 15/15 May 3 09:32:07 xps13 kernel: [ 2015.175865] thunderbolt :03:00.0: Max counters: 16 May 3 09:32:07 xps13 kernel: [ 2015.175868] thunderbolt :03:00.0: NFC Credits: 0x3c0 May 3 09:32:07 xps13 kernel: [ 2015.176399] thunderbolt :03:00.0: Port 2: 8086:1576 (Revision: 4, TB Version: 1, Type: Port (0x1)) May 3 09:32:07 xps13 kernel: [ 2015.176403] thunderbolt :03:00.0: Max hop id (in/out): 15/15 May 3 09:32:07 xps13 kernel: [ 2015.176405] thunderbolt :03:00.0: Max counters: 16 May 3 09:32:07 xps13 kernel: [ 2015.176408] thunderbolt :03:00.0: NFC Credits: 0x3c0 May 3 09:32:07 xps13 kernel: [ 2015.176412] thunderbolt :03:00.0: 0:3: disabled by eeprom May 3 09:32:07 xps13 kernel: [ 2015.176415] thunderbolt :03:00.0: 0:4: disabled by eeprom May 3 09:32:07 xps13 kernel: [ 2015.176417] thunderbolt :03:00.0: 0:5: disabled by eeprom May 3 09:32:07 xps13 kernel: [ 2015.176547] thunderbolt :03:00.0: Port 6: 8086:1576 (Revision: 4, TB Version: 1, Type: PCIe (0x100101)) May 3 09:32:07 xps13 kernel: [ 2015.176551] thunderbolt :03:00.0: Max hop id (in/out): 8/8 May 3 09:32:07 xps13 kernel: [ 2015.176554] thunderbolt :03:00.0: Max counters: 2 May 3 09:32:07 xps13 kernel: [ 2015.176557] thunderbolt :03:00.0: NFC Credits: 0x80 May 3 09:32:07 xps13 kernel: [ 2015.176655] thunderbolt :03:00.0: Port 7: 8086:1576 (Revision: 4, TB Version: 1, Type: PCIe (0x100101)) May 3 09:32:07 xps13 kernel: [ 2015.176659] thunderbolt :03:00.0: Max hop id (in/out): 8/8 May 3 09:32:07 xps13 kernel: [ 2015.176661] thunderbolt :03:00.0: Max counters: 2 May 3 09:32:07 xps13 kernel: [ 2015.176664] thunderbolt :03:00.0: NFC Credits: 0x80 May 3 09:32:07 xps13 kernel: [ 2015.176668] thunderbolt :03:00.0: 0:8: disabled by eeprom May 3 09:32:07 xps13 kernel: [ 2015.176671] thunderbolt :03:00.0: 0:9: disabled by eeprom May 3 09:32:07 xps13 kernel: [ 2015.176769] thunderbolt :03:00.0: Port 10: 8086:1576 (Revision: 4, TB Version: 1, Type: DP/HDMI (0xe0101)) May 3 09:32:07 xps13 kernel: [ 2015.176773] thunderbolt :03:00.0: Max hop id (in/out): 9/9 May 3 09:32:07 xps13 kernel: [
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
During this boot that you collected this information did you have anything plugged into the Type-C port? If so, was it a Thunderbolt device? Do you have any thunderbolt devices that you can connect and see if they work properly? Can you please check your syslog for anything related to thunderbolt? This behavior sounds like Thunderbolt was turned of before the NVM version could be read, but your logs don't seem to indicate that. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Sorry, but /sys/bus/thunderbolt/devices is empty. /sys/bus/thunderbolt/devices$ ll total 0 drwxr-xr-x 2 root root 0 May 5 00:07 ./ drwxr-xr-x 4 root root 0 May 5 00:07 ../ -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Here is the output of get-devices: XPS13 9360 Thunderbolt Controller DeviceId: 590e67e817585cbde0a07e8562d13d0d3a06776d Guid: 4d86f168-e1cc-5995-afd3-ae9df6a14f5e Guid: dfd51125-338f-56ff-b721-fa3bea8e534e Summary: Unmatched performance for high-speed I/O Plugin: thunderbolt Flags:internal|updatable|supported|registered Vendor: Dell VendorId: TBT:0x00D4 Version: 00.00 Icon: computer Created: 2018-05-04 The full report is attached. ** Attachment added: "get-devices report" https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+attachment/5134086/+files/report.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
That's odd, I don't see that the thunderbolt in safe mode. Can you please show the fwupdmgr get-devices output? It's still showing 0.00 there too? Can you please check in /sys/bus/thunderbolt/devices and find your controller there. is it also showing the same under nvm_version? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
The thunderbolt works fine, the driver is functional. It's just a problem with updating the package... the system see the installed version as 00.00 and wants to updated it to 21.00. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1768627] Re: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00)
Attached. ** Attachment added: "log" https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+attachment/5132762/+files/fw.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1768627 Title: Update loop for Thunderbolt NVM for Xps notebook 9360. Installed version is not recognized (00.00) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1768627/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
