On 31/07/11 09:34, Gordon Burgess-Parker wrote:
On 27/07/2011 12:40, Paula Graham wrote:
It sounds like it's a simple problem with wifi on a BT hub
H. I use BT with a BT hub and connecting via Ubuntu is the same as
Windows - click on the connection and enter the password. Job done. I
On 27/07/2011 12:40, Paula Graham wrote:
It sounds like it's a simple problem with wifi on a BT hub
H. I use BT with a BT hub and connecting via Ubuntu is the same as
Windows - click on the connection and enter the password. Job done. I
can't imagine what problems she is having
--
On 29/07/11 00:12, Avi Greenbury wrote:
alan c wrote:
Mat
It has been said *clearly* what went wrong!
The chap on the [irc] who's responded to my plea for help has
just given me technical jargon answers I simply don't understand
and he's putting me off Ubuntu.
That's not clear at
On Fri, 2011-07-29 at 09:12 +0100, alan c wrote:
My immediate reaction is to think of prompting phone contact, or
having it as an option somehow. In this case the user reverted to
direct personal contact with a person already known to them, to
confide in. It can be taken that the user did not
On Fri, 2011-07-29 at 09:12 +0100, alan c wrote:
and gave up. There may be a procedural way to help to avoid this, but
the range of level of support from location of the 'any key' through
to fluent terminal use is vast.
I was very impressed by the support from Virgin broadband. I had
upgraded
On 29/07/11 09:33, Dianne Reuby wrote:
My only experience of internet chat before Ubuntu was that AIM stuff
that my children loved but I hated - mainly because it flooded with
weird strangers. I was very nervous when I started using IRC because of
this, and I was also worried that I could do
On Fri, 2011-07-29 at 09:33 +0100, Dianne Reuby wrote:
On Fri, 2011-07-29 at 09:12 +0100, alan c wrote:
My immediate reaction is to think of prompting phone contact, or
having it as an option somehow. In this case the user reverted to
direct personal contact with a person already known to
Tony Pursell wrote:
It does seem that Ubuntu is unprepared to meet the support needs of
the type of general, every day user that it wants (I assume) to
attract. If we were a commercial organisation, all the support
workers would be trained and there would be a common approach.
Canonical, the
Hi Alan,
While it is true the general issue has been stated, in order to properly
assess what that specific user may see as technical and not technical
really depends on the person. If we can get together some examples of where
we have gone wrong we can assess each one and figure out how best to
On Fri, 2011-07-29 at 11:31 +0100, Avi Greenbury wrote:
Tony Pursell wrote:
It does seem that Ubuntu is unprepared to meet the support needs of
the type of general, every day user that it wants (I assume) to
attract. If we were a commercial organisation, all the support
workers would be
Tony Pursell wrote:
Canonical, the commercial organisation, is configured so. I don't
think you'll ever have a provided-in-free-time sort of support
arrangement that matches up to the sorts of things that that the
paid for ones do in terms of maintaining a low level of technical
But
On 29/07/11 09:51, Barry Drake wrote:
On Fri, 2011-07-29 at 09:12 +0100, alan c wrote:
and gave up. There may be a procedural way to help to avoid this, but
the range of level of support from location of the 'any key' through
to fluent terminal use is vast.
I was very impressed by the support
On 29/07/11 14:18, Paula Graham wrote:
Agreed Barry - that's the sort of thing we always try (and don't
always succeed) - she hasn't turned up this morning when she was
supposed to bring in her laptop - I suspect it's a driver problem on
an older laptop. If/when she does turn up, I'll get more
On 29/07/11 14:18, Paula Graham wrote:
Should I be sending people to the ubuntu-beginners channel instead?
out of interest, how do you currently direct them, and how do you
describe IRC to them?
Alan
--
The Open Learning Centre is rebranding, find out about our new name and look at
On Fri, 2011-07-29 at 14:47 +0100, Alan Bell wrote:
On 29/07/11 14:18, Paula Graham wrote:
Should I be sending people to the ubuntu-beginners channel instead?
out of interest, how do you currently direct them, and how do you
describe IRC to them?
Alan
and do you suggest any of the
On 29/07/11 12:35, Matthew Daubney wrote:
Hi Alan,
While it is true the general issue has been stated, in order to properly
assess what that specific user may see as technical and not technical
really depends on the person. If we can get together some examples of where
we have gone wrong we
On 29 July 2011 17:28, alan c aecl...@candt.waitrose.com wrote:
On 29/07/11 12:35, Matthew Daubney wrote:
Hi Alan,
While it is true the general issue has been stated, in order to properly
assess what that specific user may see as technical and not technical
really depends on the person. If
On 29/07/11 09:51, Barry Drake wrote:
And Virgin NEVER said 'we don't support Linux'
You were lucky then - if I ever make the mistake of mentioning Linux, they tell
me to phone back when I've installed windows.
Dianne--
ubuntu-uk@lists.ubuntu.com
hi
agreed, i have had the same issue with the ISP my dad has chosen, talktalk,
they blindly refused to help me, and there reason was this, they couldnt
trust the results, hmm.
very annoyed bunny.
Philip
On 29 July 2011 20:21, dianne reuby pramc...@yahoo.co.uk wrote:
No, sorry, no details - but I'll probably speak to her later so I'll ask
her - and let her know that a process has kicked off and that people
care :)
Thanks,
Paula
On 27/07/11 12:56, Matthew Daubney wrote:
Hi Paula,
I don't suppose you know this persons irc nick? We can have a look in
the
Mat
It has been said *clearly* what went wrong!
The chap on the [irc] who's responded to my plea for help has
just given me technical jargon answers I simply don't understand and
he's putting me off Ubuntu.
The subject did not 'understand'. You will not see that from logs, but
you will get
alan c wrote:
Mat
It has been said *clearly* what went wrong!
The chap on the [irc] who's responded to my plea for help has
just given me technical jargon answers I simply don't understand
and he's putting me off Ubuntu.
That's not clear at all. All we know is that at some point the
On 24/07/11 18:19, Alan Bell wrote:
On 24/07/11 10:58, a.hun...@visuality-group.co.uk wrote:
Hi!
I'm new to all this, but been reading the discussions coming in
through the emails. Is it just me, or is there some sort of petty
argument going on? Am I reading it wrong?
Love to all!
Alex.
Hi Paula,
I don't suppose you know this persons irc nick? We can have a look in the
logs and see where we went wrong.
Thanks,
Matt Daubney
On Jul 27, 2011 12:41 PM, Paula Graham pmg...@gmx.co.uk wrote:
On 24/07/11 18:19, Alan Bell wrote:
On 24/07/11 10:58, a.hun...@visuality-group.co.uk
Hi Paula,
do you know when this happened and what channel, if there is something
we can review and learn from that would be great.
On 27/07/11 12:40, Paula Graham wrote:
Apropos - and sorry, don't want to whinge to people who're freely
giving their time - but thought you'd want to know - I
Hi Alex
We're just people and sometimes people get frustrated.
For the most part, we play nice, honest. :-)
Welcome!
Bruce
On 24 July 2011 10:58, a.hun...@visuality-group.co.uk wrote:
Hi!
I'm new to all this, but been reading the discussions coming in through the
emails. Is it just me,
Hi!
I'm new to all this, but been reading the discussions coming in through the
emails. Is it just me, or is there some sort of petty argument going on? Am I
reading it wrong?
Love to all!
Alex.
--
ubuntu-uk@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
On 24/07/11 10:58, a.hun...@visuality-group.co.uk wrote:
Hi!
I'm new to all this, but been reading the discussions coming in through the
emails. Is it just me, or is there some sort of petty argument going on? Am I
reading it wrong?
Love to all!
Alex.
Welcome Alex,
there is indeed a long
On 24/07/11 10:58, a.hun...@visuality-group.co.uk wrote:
Hi!
I'm new to all this, but been reading the discussions coming in
through the emails. Is it just me, or is there some sort of petty
argument going on? Am I reading it wrong?
Welcome!
Fairly rare for this list, frustration, yes.
I
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