Re: Uber Eats issue

2024-01-31 Thread David Grossoehme 
I'd contact their customer service and have them verify for you, what 
has been paid.  If overcharged, then they can either credit you if you 
use their service to get your money back in a timely matter.  If you 
don't use their service that often, than I'd demand a credit back to 
your card that was charged.


Dave


On 1/29/2024 10:29 PM, billoutman...@gmail.com wrote:


Hello, list.

I had a mishap occur earlier this evening I have never experienced, 
and wonder what additional steps I need to take.


I put in a McDonald’s order but the driver never showed, and despite 
repeated attempts I could not connect with her.  So I rated her thumbs 
down and selected a couple options for problems, but they didn’t 
really fit.


I put in a second order, the same one I had intended, a bit later, and 
it came.  I discussed with the fellow what had happened, and he didn’t 
have any further advice other than what I had done and to contact Uber.


I am concerned about having a double charge when I only got the one 
order.  I need to know the correct procedure to follow at this point.


I have in the last wee already had to eat, quite literally, a pizza 
order situation wherein I ended up with a double order because a call 
center messed up and two orders got run when I was left on hold for 
taking my check card number, and a second agent reran the order since 
we didn’t know the first one had been sent.  At least then I had an 
overabundance that I could enjoy over a couple days.


Bill Outman

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Re: Uber Eats issue

2024-01-30 Thread William Outman 
Thanks for that phone number. It is good actionable intelligence, the kind of AI we all like. Bill Outman Sent from my iPhoneOn Jan 29, 2024, at 11:56 PM, William James  wrote:In adition to the help button, store this number in your contact.  Denise and I have had to call Uber Eats and were very satisfied with the results. Ubereats Customer Service Phone Number (800) 253-9377Sent from my iPad Air 5On Jan 29, 2024, at 11:36 PM, Matt White  wrote:If you get into your order status, there is a help button for each order. If you click on that, it’ll walk you through a form where you can select issues like the order never arrived. They will most likely just issue you a refund.Sent from my iPhoneOn Jan 29, 2024, at 22:29, billoutman...@gmail.com wrote:Hello, list.  I had a mishap occur earlier this evening I have never experienced, and wonder what additional steps I need to take.  I put in a McDonald’s order but the driver never showed, and despite repeated attempts I could not connect with her.  So I rated her thumbs down and selected a couple options for problems, but they didn’t really fit.  I put in a second order, the same one I had intended, a bit later, and it came.  I discussed with the fellow what had happened, and he didn’t have any further advice other than what I had done and to contact Uber.  I am concerned about having a double charge when I only got the one order.  I need to know the correct procedure to follow at this point.   I have in the last wee already had to eat, quite literally, a pizza order situation wherein I ended up with a double order because a call center messed up and two orders got run when I was left on hold for taking my check card number, and a second agent reran the order since we didn’t know the first one had been sent.  At least then I had an overabundance that I could enjoy over a couple days.   Bill Outman  



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Re: Uber Eats issue

2024-01-29 Thread William James 
Not a problem!  When in doubt, Google is your friend!


Sent from my iPad Air 5

> On Jan 30, 2024, at 12:09 AM, M. Taylor  wrote:
> 
> Thank you, William.
> 
> This is great info.  I did not know they had a customer service number.
> 
> Mark
> 
> From: viphone@googlegroups.com  On Behalf Of 
> William James
> Sent: Monday, January 29, 2024 8:56 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber Eats issue
> 
> In adition to the help button, store this number in your contact.  Denise and 
> I have had to call Uber Eats and were very satisfied with the results.
> 
> Ubereats Customer Service Phone Number (800) 253-9377
> 
> 
> 
> Sent from my iPad Air 5
> 
> 
> On Jan 29, 2024, at 11:36 PM, Matt White <mailto:mbwh...@gmail.com> wrote:
> If you get into your order status, there is a help button for each order. If 
> you click on that, it’ll walk you through a form where you can select issues 
> like the order never arrived. They will most likely just issue you a refund.
> Sent from my iPhone
> 
> 
> On Jan 29, 2024, at 22:29, mailto:billoutman...@gmail.com wrote:
> 
> Hello, list.  
> I had a mishap occur earlier this evening I have never experienced, and 
> wonder what additional steps I need to take.  
> I put in a McDonald’s order but the driver never showed, and despite repeated 
> attempts I could not connect with her.  So I rated her thumbs down and 
> selected a couple options for problems, but they didn’t really fit.  
> I put in a second order, the same one I had intended, a bit later, and it 
> came.  I discussed with the fellow what had happened, and he didn’t have any 
> further advice other than what I had done and to contact Uber.  
> I am concerned about having a double charge when I only got the one order.  I 
> need to know the correct procedure to follow at this point.  
> 
> I have in the last wee already had to eat, quite literally, a pizza order 
> situation wherein I ended up with a double order because a call center messed 
> up and two orders got run when I was left on hold for taking my check card 
> number, and a second agent reran the order since we didn’t know the first one 
> had been sent.  At least then I had an overabundance that I could enjoy over 
> a couple days.  
> 
> Bill Outman
> 
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RE: Uber Eats issue

2024-01-29 Thread M. Taylor 
Thank you, William.

This is great info.  I did not know they had a customer service number.

Mark

From: viphone@googlegroups.com  On Behalf Of William 
James
Sent: Monday, January 29, 2024 8:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber Eats issue

In adition to the help button, store this number in your contact.  Denise and I 
have had to call Uber Eats and were very satisfied with the results. 

Ubereats Customer Service Phone Number (800) 253-9377



Sent from my iPad Air 5


On Jan 29, 2024, at 11:36 PM, Matt White <mailto:mbwh...@gmail.com> wrote:
If you get into your order status, there is a help button for each order. If 
you click on that, it’ll walk you through a form where you can select issues 
like the order never arrived. They will most likely just issue you a refund.
Sent from my iPhone


On Jan 29, 2024, at 22:29, mailto:billoutman...@gmail.com wrote:

Hello, list.  
I had a mishap occur earlier this evening I have never experienced, and wonder 
what additional steps I need to take.  
I put in a McDonald’s order but the driver never showed, and despite repeated 
attempts I could not connect with her.  So I rated her thumbs down and selected 
a couple options for problems, but they didn’t really fit.  
I put in a second order, the same one I had intended, a bit later, and it came. 
 I discussed with the fellow what had happened, and he didn’t have any further 
advice other than what I had done and to contact Uber.  
I am concerned about having a double charge when I only got the one order.  I 
need to know the correct procedure to follow at this point.  
 
I have in the last wee already had to eat, quite literally, a pizza order 
situation wherein I ended up with a double order because a call center messed 
up and two orders got run when I was left on hold for taking my check card 
number, and a second agent reran the order since we didn’t know the first one 
had been sent.  At least then I had an overabundance that I could enjoy over a 
couple days.  
 
Bill Outman 
 
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Re: Uber Eats issue

2024-01-29 Thread William James 
In adition to the help button, store this number in your contact.  Denise and I have had to call Uber Eats and were very satisfied with the results. Ubereats Customer Service Phone Number (800) 253-9377Sent from my iPad Air 5On Jan 29, 2024, at 11:36 PM, Matt White  wrote:If you get into your order status, there is a help button for each order. If you click on that, it’ll walk you through a form where you can select issues like the order never arrived. They will most likely just issue you a refund.Sent from my iPhoneOn Jan 29, 2024, at 22:29, billoutman...@gmail.com wrote:Hello, list.  I had a mishap occur earlier this evening I have never experienced, and wonder what additional steps I need to take.  I put in a McDonald’s order but the driver never showed, and despite repeated attempts I could not connect with her.  So I rated her thumbs down and selected a couple options for problems, but they didn’t really fit.  I put in a second order, the same one I had intended, a bit later, and it came.  I discussed with the fellow what had happened, and he didn’t have any further advice other than what I had done and to contact Uber.  I am concerned about having a double charge when I only got the one order.  I need to know the correct procedure to follow at this point.   I have in the last wee already had to eat, quite literally, a pizza order situation wherein I ended up with a double order because a call center messed up and two orders got run when I was left on hold for taking my check card number, and a second agent reran the order since we didn’t know the first one had been sent.  At least then I had an overabundance that I could enjoy over a couple days.   Bill Outman  



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Re: Uber Eats issue

2024-01-29 Thread Matt White 
If you get into your order status, there is a help button for each order. If you click on that, it’ll walk you through a form where you can select issues like the order never arrived. They will most likely just issue you a refund.Sent from my iPhoneOn Jan 29, 2024, at 22:29, billoutman...@gmail.com wrote:Hello, list.  I had a mishap occur earlier this evening I have never experienced, and wonder what additional steps I need to take.  I put in a McDonald’s order but the driver never showed, and despite repeated attempts I could not connect with her.  So I rated her thumbs down and selected a couple options for problems, but they didn’t really fit.  I put in a second order, the same one I had intended, a bit later, and it came.  I discussed with the fellow what had happened, and he didn’t have any further advice other than what I had done and to contact Uber.  I am concerned about having a double charge when I only got the one order.  I need to know the correct procedure to follow at this point.   I have in the last wee already had to eat, quite literally, a pizza order situation wherein I ended up with a double order because a call center messed up and two orders got run when I was left on hold for taking my check card number, and a second agent reran the order since we didn’t know the first one had been sent.  At least then I had an overabundance that I could enjoy over a couple days.   Bill Outman  



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RE: Uber Eats issue

2024-01-29 Thread janet gross 
Hi Bill,

If you ever get a double charge, make sure you call your credit card company.
Explain to them what happened, and ask them to put that charge in dispute 
status.
Your credit card company will then dispute it with Uber, and chances, you will 
get your money credited back from Uber in to your card, and  the bank will let 
you know the outcome of the dispute.
It doesn't sound like the Uber app is very accessible, and if so, make sure you 
tell that to your credit card company.
Companies  don't like to deal with the banks.

Janet
From: viphone@googlegroups.com  On Behalf Of 
billoutman...@gmail.com
Sent: Monday, January 29, 2024 9:29 PM
To: viphone@googlegroups.com
Subject: Uber Eats issue

Hello, list.
I had a mishap occur earlier this evening I have never experienced, and wonder 
what additional steps I need to take.
I put in a McDonald's order but the driver never showed, and despite repeated 
attempts I could not connect with her.  So I rated her thumbs down and selected 
a couple options for problems, but they didn't really fit.
I put in a second order, the same one I had intended, a bit later, and it came. 
 I discussed with the fellow what had happened, and he didn't have any further 
advice other than what I had done and to contact Uber.
I am concerned about having a double charge when I only got the one order.  I 
need to know the correct procedure to follow at this point.

I have in the last wee already had to eat, quite literally, a pizza order 
situation wherein I ended up with a double order because a call center messed 
up and two orders got run when I was left on hold for taking my check card 
number, and a second agent reran the order since we didn't know the first one 
had been sent.  At least then I had an overabundance that I could enjoy over a 
couple days.

Bill Outman

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