Re: [VoiceOps] Fax

that handle a lot of documents tend to have "all-in-one" print/scan/copy/fax machines. It's convenient for the customers to use the same machine for all document handling. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-855

Re: [VoiceOps] Hotel Phone Requirements

. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Re: [VoiceOps] T-Mobile SMS Non-Compliance Fines - A Violation of the TCPA / Section 230?

for every SMS that violates these three tiers of unwanted messaging: [snip] This sounds kind of like Mr. T deciding to fine T-Mobile $10,000 a day for having a name that starts with "T". How would he collect, or would he just pity the fools that came up with the idea? -- Jay He

Re: [VoiceOps] Request to block number?

On 9/19/23 10:04, Christopher Aloi via VoiceOps wrote: Ha! We did ask the "why" he just kept asking.  It's very odd, I just can't figure out the end game.  He's called a few times. "No." is a complete sentence. -- Jay Hennigan - j...@west.net Network Engineering - CCI

Re: [VoiceOps] TF CPR dip?

x schemes can be set up with routing based on originating NPA/NXX, time of day, etc. as well. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.

Re: [VoiceOps] Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue

Zealand maybe - they're almost all like that here! If it's in New Zealand, don't even think about setting it to rotary dial. You'll get wrong numbers unless you have the secret decoder ring. https://commons.wikimedia.org/wiki/File:New_Zealand_Rotary_Telephone.jpg -- Jay Hennigan - j

Re: [VoiceOps] Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue

, 50 on, 50 off for sure. Won my share of radio station contests back in the day before the PRI guys came along. I agree that auto-ringdown would be something to try unless the alarm panel is too smart for its own good and just sits there waiting for dial tone. -- Jay Hennigan - j...@west.net

Re: [VoiceOps] Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue

mode? See if someone local has a SAGE 930A that you can borrow, that will definitely tell you if the DTMF is in spec. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org

Re: [VoiceOps] Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue

-and-error. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Re: [VoiceOps] Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue

or anything that requires local power for fire alarms in general is another topic. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman

Re: [VoiceOps] Empty Calls

On 12/11/22 12:07, Mike Hammett via VoiceOps wrote: We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. Often this is a predictive dialer telemarketer with no human available. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 50

Re: [VoiceOps] Help Navigating AT call trees that go nowhere

facility, not AT You actually expect the phone company to have working phones? Does anyone have a way to actually reach someone? If I recall correctly, it's "Reach out and touch someone." Good luck. It's gotten progressively worse over the past several years. -- Jay Hennigan - j..

Re: [VoiceOps] [External] Re: 9-8-8 dialing when an outside line access code (9) is being used

for all kinds of other mandated service codes. Lost your cat, dial 9-7-7. Need a jump start, 9-6-6, Alcoholics Anonymous 9-5-5, etc. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps

Re: [VoiceOps] [External] Re: [External] Re: 9-8-8 dialing when an outside line access code (9) is being used

On 7/17/22 23:43, Hunter Fuller wrote: On Mon, Jul 18, 2022 at 1:19 AM Jay Hennigan wrote: Kinda, sorta. 7-digit local dialing is supposed to have been phased out, with all NANP numbers represented as 1+NPA-NXX-. But, speaking of en-banc dialing on cell phones, do you find that users

Re: [VoiceOps] [External] Re: [External] Re: 9-8-8 dialing when an outside line access code (9) is being used

use their old habits). What is your existing dialplan for outside calls? Is 9-1-NPA-NXX- allowed? Is 9-NPA-NXX- allowed? Is 9-NXX- allowed for your local NPA? -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6

Re: [VoiceOps] [External] Re: 9-8-8 dialing when an outside line access code (9) is being used

jected. Some cellular carriers have worked around the issue and truncate long strings to match the NANP. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Re: [VoiceOps] Calls coming up as spam on mobile carriers

lose those customers. /s -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Re: [VoiceOps] SIP Trunk Failover

, or something else. We offer this and it's very customer specific. In some cases they'll want the entire trunk to reroute to the main number of a backup location, in some cases the whole trunk to an emergency IVR/voicemail, in some cases per-DID to individual cell phones, etc. -- Jay Hennigan - j

Re: [VoiceOps] Test Numbers

vel of one milliwatt and in the second answer with silence matching the line impedance with return loss as high as possible. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops

Re: [VoiceOps] Mitel 3300 Issues

in and feed the PBX via PRI. Essentially zero post-dial delay. In addition, CNAM, CLID, etc. will now just work. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https

Re: [VoiceOps] Help Requested: E.123 Intl Formatting in Google libphonenumber

ident sees a phone number with just spaces they're likely to assume that it's an international call. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.

Re: [VoiceOps] some of my customers DID show as Possible Spam

a display of "BULK CALL" instead of "SPAM RISK" would be a good compromise, but as a consumer I appreciate knowing in advance. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps m

Re: [VoiceOps] some of my customers DID show as Possible Spam

Your customer needs to make their operation behave less like a duck. The video suggests several tweaks. Of course the spammers are also going to try to crack the algorithms, so it's a cat-and-mouse game. STIR-SHAKEN will help. An honest CNAM will help. -- Jay Hennigan - j...@west.net Network Engi

Re: [VoiceOps] some of my customers DID show as Possible Spam

things that benefit a non-customer outbound call center. If the carrier's subscribers raise a stink about false positives, they will probably make an effort to fix it. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV

Re: [VoiceOps] Calls Not Reaching Us

ch someone at AT who is located within the territory described by the first letter of their acronym. First, be prepared to play the DTMF minuet to their IVR (which has "recently changed" according to Jane Barbe). -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 5

Re: [VoiceOps] Carriers Keeping Acquired Defunct Company Names

On 10/24/21 18:08, Ryan Finnesey wrote: Why would a company want to be both an ILEC and CLEC in the same area? Probably some regulatory benefits, as well as: "You guys at Brand X suck, I'm switching to Brand Y." Under the hood, Brand Y is essentially a CNAME for Brand X. -- Jay He

Re: [VoiceOps] thinQ is making hay while Bandwidth is down

-trivial percentage of our ports we'll run into issues with the losing carrier throwing cruft at the process that can slow it down by days. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list

Re: [VoiceOps] Bandwidth - Monday Outage

many-areas/ -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Re: [VoiceOps] thinQ is making hay while Bandwidth is down

quick nor always trouble-free. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Re: [VoiceOps] Ray Baum's act and all-softphone deployments

with corresponding multipath and reflections. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Re: [VoiceOps] Bandwidth - Monday Outage

through this as well as anyone. It's the nature of the legacy PSTN that redundant providers or fast failover for inbound calling isn't (yet) a thing. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps

Re: [VoiceOps] Porting a TTY Line

"A Phone of Our Own" http://gupress.gallaudet.edu/POOO.html -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Re: [VoiceOps] ATAs compatible with fire alarm panels

(and the fire alarm company) insisted that they keep the analog lines. A few months later one of the batteries powering their big UPS exploded, taking the Adtran out of service as well as generating copious amounts of toxic smoke. The fire alarm worked and the damage was very limited. -- Jay Hennigan

Re: [VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

transfer a 9-1-1 call to a suicide hotline at the touch of a button. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

[VoiceOps] Get ready for a weird dialplan change. 9-8-8 suicide hotline.

This should be fun. FCC is designating 9-8-8 as a service code. https://www.fcc.gov/document/fcc-designates-988-national-suicide-prevention-lifeline -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps

[VoiceOps] Bizarre CNAM behavior

weird. -- Jay Hennigan - j...@west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Re: [VoiceOps] Odd Routing to Iowa

et through to the desired conference brdige. When I call with US Cellular, I get a lady's voicemail. It could be one of those tiny rural traffic-pumping exchanges with ridiculous termination fees. If so I wouldn't expect anyone to put a lot of effort into fixing it. -- Jay Hennigan - j...@west.n

Re: [VoiceOps] Sansay VSXi vs Sonus SWe

Sansay. Great products and great customer service. Not affiliated with them other than as a happy customer. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Advanced Communications - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323

Re: [VoiceOps] 911 testing

re's an emergency. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Advanced Communications - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops

Re: [VoiceOps] Troubleshooting SMS Delivery

l not be named" (Voldemort?) -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV ___ VoiceOps mailing list VoiceOp

Re: [VoiceOps] Rural call completion hotline

/blocked.php -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https

Re: [VoiceOps] Polycom BLF w/ SBC

be looking at three or even four 1500-byte fragments per message. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV

Re: [VoiceOps] Easy ways to measure PDD

with disposition = ANSWERED and calculate the difference of start and answer. PDD isn't the time difference between start and answer. It's the time difference between invite and ringing. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http

[VoiceOps] Audiocodes MP202B fax-to-https ATA

. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https

Re: [VoiceOps] Landline SMS

? Some kind of text-to-speech application? How do you originate one? DTMF multiple button press a la older cellphones? -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323

Re: [VoiceOps] Play Message or Media File with Broadsoft

an actual telephone number of if an extension-only user can be intercepted. The short answer is that it will probably work as you intend but there may be some corner-case wrinkles. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net

Re: [VoiceOps] Need tollfree termination to Italy, Brazil and Malaysia

as it lends itself to. In particular, I may quote it on Usenet, forums, and mailing lists. 3. I may take the contents as representing the views of your company. 4. This overrides any disclaimer or statement of confidentiality that may be included on your message. -- Jay Hennigan - CCIE #7880 - Network

Re: [VoiceOps] T1 Crossover Cable

swaps tip and ring which won't make a difference in this or most applications. Odd-numbered pins are tip, even are ring. Mostly white conductors with color stripes should go the odd pins (tip). -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http

Re: [VoiceOps] CPE side Passive Monitoring

conversion, analog drops, SIP proxy, etc. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV ___ VoiceOps mailing

Re: [VoiceOps] Broadsoft MoH

on hold, so they would have to add this. I am just wondering if the add the device process is the same as adding a phone device to Broadsoft. It is very similar. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local

Re: [VoiceOps] Key System Using Polycom VVX

just fine. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https

Re: [VoiceOps] VoIP over 3G/4G Data Connection

. You'll likely have some latency due to jitter buffers growing as well as the inherent cellular latency. Echo suppression should be enabled. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet

[VoiceOps] Bandwidth.com PDD issues?

Is anyone else seeing post-dial delays exceeding 10 seconds with bandwidth.com? We're seeing quite a lot of it primarily to numbers in Southern California and their tech people are saying it's just us. -- -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet

Re: [VoiceOps] Pacwest down again?

On 5/27/14 10:37 AM, Jay Hennigan wrote: 40 second post-dial delay then signaling but no audio. Calls to their NOC on 800-511-9048 go to dead air. And it's back up. Some quantum mechanics thing about posting here or to outages.org that causes services to restore. Sorry for the noise

Re: [VoiceOps] [VOIPSEC] Tackling VoIP fraud, new idea

-- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net

Re: [VoiceOps] Fraud

, shut the trunk down, or just send them the bill and hope they pay it? -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV

Re: [VoiceOps] recommendations for PRI/POTS/DATA CPE device with fiber handoff

is using in this situation. The latest version, TA9XX3 - Generation 3 has a gigabit SFP/RJ port and two FastEthernet ports plus 4xT1 and 8 to 24 POTS. The XX in the model denotes the number of POTS. -- Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net Impulse Internet Service