Port the entire account with the remark "disconnect all remaining
services" in the remarks field of the LSR. Send the carrier nothing from
the customer.
On 7/22/20 4:02 PM, Carlos Alvarez wrote:
The customer said they tried to do that, but was told that they can
either cancel the account in
The customer said they tried to do that, but was told that they can either
cancel the account in full, or not, but can't cancel the renewal.
Even if they do, it leaves the question of being billed for one more month
of service they won't be using.
On Wed, Jul 22, 2020 at 12:55 PM Paul Timmins
Send a letter cancelling the autorenewal, allowing it to go month to
month. Then port it.
On 7/22/20 3:43 PM, Carlos Alvarez wrote:
We've had issues in the long past where ILECs in particular would
refuse a port-out for "pending orders" if they had received a 30 day
notice of cancellation.
We've had issues in the long past where ILECs in particular would refuse a
port-out for "pending orders" if they had received a 30 day notice of
cancellation. This basically would help get them an extra month of
revenue. We have a customer whose service renews in a few days for another
year, if
