Re: iBook Repairs: An Endless Saga?

2001-12-09 Thread Reg Whitely
Keith It would have been nice to have received the same offer from Apple after any one of my 2 recent experiences. I must say that Sue sent me (and my teacher assistant who helped in negotiations), a very large (XXL) OS X tee shirt each, and a sticky Apple mouse mat. That goes some way to

Re: iBook Repairs: An Endless Saga?

2001-12-09 Thread Phillip Arena
At 9:11 PM +0800 9/12/01, Reg Whitely wrote: It seems to be only one way support. We say Apple's great, and they say, yes we are... thank you for saying so. Very well put Reg. Have we all become 'worthless' yet devoted slaves? For me, producing a great product means diddley-squat if you

iBook Repairs: An Endless Saga?

2001-12-08 Thread Reg Whitely
Dear WAMUGgers You might be interested to know that I have received an undertaking from Sue McArdle, Apple Managing Services, Sydney, that the current iBook (and presumably PowerBook) repair system requiring the computer to be sent to Sydney for repair, will be replaced with a 'local'