Re: Messages on ipad

[Peter Crisp]

Hi Ronni, I recognised that during the process of trying to verify the iPad had 
somehow become not connected to the Wifi network. I simply reconnected to the 
Wifi  which allowed the iPad to positively allow the Find my iPad to switch 
off. So this allowed me to do a proper reset and then restore from iTunes. Long 
Tory short - same outcome. Still no "Start new conversations from" section. 
Everything else is as it was.

So I think I have to reset my Apple ID password after all so I can administer 
devices. 

Thinking some more on this.

Regards


Pete

> On 26 Jun 2016, at 4:30 PM, Ronni Brown  wrote:
> 
> Hi Peter,
> 
> Try - Put the iPad in recovery mode and set it up again.
> You can then restore your device without signing out of Find my iPad.
> 
> 1. Connect your device to your computer and open iTunes.
> 2. While your device is connected, force restart it: 
> Press and hold both the Sleep/Wake and Home button for at least 10 seconds, 
> and don't release when you see the Apple logo. Keep holding until you see the 
> recovery mode screen.
> 3. When you see the option to Restore or Update, choose Restore
> 
> Cheers,
> Ronni
> 
>> On 26 Jun 2016, at 3:20 PM, Peter Crisp  wrote:
>> 
>> Hi Ronni, thanks, well I am trying now to erase the iPad but I get into a 
>> vicious circle I can't seem to get out of - which probably explains the 
>> iMessages problem I'm having anyway. So if I break the loop I'm in then the 
>> problem will probably solve itself. 
>> 
>> Anyway, I can't erase because to do that requires an AppleID login on the 
>> iPad and response from the iPad is "Verification Failed, There was an error 
>> connecting to the Apple ID server". So Find my iPad cannot be turned off and 
>> hence I cannot do an "Erase all content and settings". 
>> 
>> Not sure how else I can do this, I suppose I could call Apple support for 
>> help there and some Googling on "Verification Failed" to see what to do.
>> 
>> Regards
>> 
>> 
>> Pete
>> 
>>> On 25 Jun 2016, at 11:22 PM, Ronda Brown  wrote:
>>> 
>>> Hi Peter,
>>> 
>>> Have you tried a hard reset on the iPad?
>>> First try resetting your device (nothing will be lost): 
>>> Hold down the Home and Power buttons at the same time and continue to hold 
>>> them down until the Apple logo appears (up to 30 seconds). 
>>> 
>>> Once the Slide to Unlock screen redisplays, see if the option appears under 
>>> the Send and Receive section.
>>> 
>>> If that doesn't work, try what you mentioned below 'erase the iPad and set 
>>> up as new device'.
>>> Sign out of iCloud and turn off Find My iPhone, then Go to 
>>> Settings>Reset>Reset All Content and Settings.
>>> 
>>> This will completely erase the iPad and allow you to set it up as a new 
>>> device.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
 On 25 Jun 2016, at 9:54 AM, Peter Crisp  wrote:
 
 Thanks for this Ronni, that is bizarre, in the "You can be reached by 
 imessage at" section, her email address is ticked and that is all that is 
 ticked (she has no phone number). At this same screen there is no section 
 "Start new conversations from" at all. 
 
 I probably need to do a restore to factory settings. Seems the app is not 
 right on the iPad. 
 
 By contrast my own iPad has the appropriate selections ticked in both the 
 "You can be reached by imessage at" and "Start new conversations from" 
 sections.
 
 Regards
 
 
 Pete
 
> On 25 Jun 2016, at 9:14 AM, Ronda Brown  wrote:
> 
> In her settings > Messages - Send & Receive - 'You can be reached by 
> iMessage at' and 'Start new conversations from' 
> What does she have in both?
> 
> Sent from Ronni's iPad4
> 
> 
>> On 25 Jun 2016, at 9:00 AM, Peter Crisp  
>> wrote:
>> 
>> I'm having a problem getting messages to properly behave on my 
>> daughter's iPad mini. It has worked well in the past. 
>> 
>> I can send her a message from my iPhone (goes blue) and it is received 
>> but does not show as delivered on my iPhone. If sending a message from 
>> her iPad, it seems to process as though sent but is not received by me 
>> or others who have fully operational messages functionality.
>> 
>> I've done a reset, sign out of icloud and back in, checked date and 
>> time, find my iPhone off and back on. She is the only one in my family 
>> who doesn't have an iPhone so it is not connected to a mobile number but 
>> I don't think that matters.
>> 
>> Any other clues? 
>> 
>> Regards
>> 
>> Pete
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> El Capitan OS X 10.11.5
> 
> -- The WA Macintosh User 

Re: Messages on ipad

[Ronni Brown]

Hi Peter,

Try - Put the iPad in recovery mode and set it up again.
You can then restore your device without signing out of Find my iPad.

1. Connect your device to your computer and open iTunes.
2. While your device is connected, force restart it: 
Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and 
don't release when you see the Apple logo. Keep holding until you see the 
recovery mode screen.
3. When you see the option to Restore or Update, choose Restore

Cheers,
Ronni

> On 26 Jun 2016, at 3:20 PM, Peter Crisp  wrote:
> 
> Hi Ronni, thanks, well I am trying now to erase the iPad but I get into a 
> vicious circle I can't seem to get out of - which probably explains the 
> iMessages problem I'm having anyway. So if I break the loop I'm in then the 
> problem will probably solve itself. 
> 
> Anyway, I can't erase because to do that requires an AppleID login on the 
> iPad and response from the iPad is "Verification Failed, There was an error 
> connecting to the Apple ID server". So Find my iPad cannot be turned off and 
> hence I cannot do an "Erase all content and settings". 
> 
> Not sure how else I can do this, I suppose I could call Apple support for 
> help there and some Googling on "Verification Failed" to see what to do.
> 
> Regards
> 
> 
> Pete
> 
>> On 25 Jun 2016, at 11:22 PM, Ronda Brown  wrote:
>> 
>> Hi Peter,
>> 
>> Have you tried a hard reset on the iPad?
>> First try resetting your device (nothing will be lost): 
>> Hold down the Home and Power buttons at the same time and continue to hold 
>> them down until the Apple logo appears (up to 30 seconds). 
>> 
>> Once the Slide to Unlock screen redisplays, see if the option appears under 
>> the Send and Receive section.
>> 
>> If that doesn't work, try what you mentioned below 'erase the iPad and set 
>> up as new device'.
>> Sign out of iCloud and turn off Find My iPhone, then Go to 
>> Settings>Reset>Reset All Content and Settings.
>> 
>> This will completely erase the iPad and allow you to set it up as a new 
>> device.
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 25 Jun 2016, at 9:54 AM, Peter Crisp  wrote:
>>> 
>>> Thanks for this Ronni, that is bizarre, in the "You can be reached by 
>>> imessage at" section, her email address is ticked and that is all that is 
>>> ticked (she has no phone number). At this same screen there is no section 
>>> "Start new conversations from" at all. 
>>> 
>>> I probably need to do a restore to factory settings. Seems the app is not 
>>> right on the iPad. 
>>> 
>>> By contrast my own iPad has the appropriate selections ticked in both the 
>>> "You can be reached by imessage at" and "Start new conversations from" 
>>> sections.
>>> 
>>> Regards
>>> 
>>> 
>>> Pete
>>> 
 On 25 Jun 2016, at 9:14 AM, Ronda Brown  wrote:
 
 In her settings > Messages - Send & Receive - 'You can be reached by 
 iMessage at' and 'Start new conversations from' 
 What does she have in both?
 
 Sent from Ronni's iPad4
 
 
> On 25 Jun 2016, at 9:00 AM, Peter Crisp  wrote:
> 
> I'm having a problem getting messages to properly behave on my daughter's 
> iPad mini. It has worked well in the past. 
> 
> I can send her a message from my iPhone (goes blue) and it is received 
> but does not show as delivered on my iPhone. If sending a message from 
> her iPad, it seems to process as though sent but is not received by me or 
> others who have fully operational messages functionality.
> 
> I've done a reset, sign out of icloud and back in, checked date and time, 
> find my iPhone off and back on. She is the only one in my family who 
> doesn't have an iPhone so it is not connected to a mobile number but I 
> don't think that matters.
> 
> Any other clues? 
> 
> Regards
> 
> Pete
> 

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

El Capitan OS X 10.11.5

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Re: Messages on ipad

[Peter Crisp]

Hi Ronni, thanks, well I am trying now to erase the iPad but I get into a 
vicious circle I can't seem to get out of - which probably explains the 
iMessages problem I'm having anyway. So if I break the loop I'm in then the 
problem will probably solve itself. 

Anyway, I can't erase because to do that requires an AppleID login on the iPad 
and response from the iPad is "Verification Failed, There was an error 
connecting to the Apple ID server". So Find my iPad cannot be turned off and 
hence I cannot do an "Erase all content and settings". 

Not sure how else I can do this, I suppose I could call Apple support for help 
there and some Googling on "Verification Failed" to see what to do.

Regards


Pete

> On 25 Jun 2016, at 11:22 PM, Ronda Brown  wrote:
> 
> Hi Peter,
> 
> Have you tried a hard reset on the iPad?
> First try resetting your device (nothing will be lost): 
> Hold down the Home and Power buttons at the same time and continue to hold 
> them down until the Apple logo appears (up to 30 seconds). 
> 
> Once the Slide to Unlock screen redisplays, see if the option appears under 
> the Send and Receive section.
> 
> If that doesn't work, try what you mentioned below 'erase the iPad and set up 
> as new device'.
> Sign out of iCloud and turn off Find My iPhone, then Go to 
> Settings>Reset>Reset All Content and Settings.
> 
> This will completely erase the iPad and allow you to set it up as a new 
> device.
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 25 Jun 2016, at 9:54 AM, Peter Crisp  wrote:
>> 
>> Thanks for this Ronni, that is bizarre, in the "You can be reached by 
>> imessage at" section, her email address is ticked and that is all that is 
>> ticked (she has no phone number). At this same screen there is no section 
>> "Start new conversations from" at all. 
>> 
>> I probably need to do a restore to factory settings. Seems the app is not 
>> right on the iPad. 
>> 
>> By contrast my own iPad has the appropriate selections ticked in both the 
>> "You can be reached by imessage at" and "Start new conversations from" 
>> sections.
>> 
>> Regards
>> 
>> 
>> Pete
>> 
>>> On 25 Jun 2016, at 9:14 AM, Ronda Brown  wrote:
>>> 
>>> In her settings > Messages - Send & Receive - 'You can be reached by 
>>> iMessage at' and 'Start new conversations from' 
>>> What does she have in both?
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
 On 25 Jun 2016, at 9:00 AM, Peter Crisp  wrote:
 
 I'm having a problem getting messages to properly behave on my daughter's 
 iPad mini. It has worked well in the past. 
 
 I can send her a message from my iPhone (goes blue) and it is received but 
 does not show as delivered on my iPhone. If sending a message from her 
 iPad, it seems to process as though sent but is not received by me or 
 others who have fully operational messages functionality.
 
 I've done a reset, sign out of icloud and back in, checked date and time, 
 find my iPhone off and back on. She is the only one in my family who 
 doesn't have an iPhone so it is not connected to a mobile number but I 
 don't think that matters.
 
 Any other clues? 
 
 Regards
 
 Pete
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