Hi Ronni, I recognised that during the process of trying to verify the iPad had somehow become not connected to the Wifi network. I simply reconnected to the Wifi which allowed the iPad to positively allow the Find my iPad to switch off. So this allowed me to do a proper reset and then restore from iTunes. Long Tory short - same outcome. Still no "Start new conversations from" section. Everything else is as it was.
So I think I have to reset my Apple ID password after all so I can administer devices. Thinking some more on this. Regards Pete > On 26 Jun 2016, at 4:30 PM, Ronni Brown <ro...@mac.com> wrote: > > Hi Peter, > > Try - Put the iPad in recovery mode and set it up again. > You can then restore your device without signing out of Find my iPad. > > 1. Connect your device to your computer and open iTunes. > 2. While your device is connected, force restart it: > Press and hold both the Sleep/Wake and Home button for at least 10 seconds, > and don't release when you see the Apple logo. Keep holding until you see the > recovery mode screen. > 3. When you see the option to Restore or Update, choose Restore > > Cheers, > Ronni > >> On 26 Jun 2016, at 3:20 PM, Peter Crisp <petercr...@westnet.com.au> wrote: >> >> Hi Ronni, thanks, well I am trying now to erase the iPad but I get into a >> vicious circle I can't seem to get out of - which probably explains the >> iMessages problem I'm having anyway. So if I break the loop I'm in then the >> problem will probably solve itself. >> >> Anyway, I can't erase because to do that requires an AppleID login on the >> iPad and response from the iPad is "Verification Failed, There was an error >> connecting to the Apple ID server". So Find my iPad cannot be turned off and >> hence I cannot do an "Erase all content and settings". >> >> Not sure how else I can do this, I suppose I could call Apple support for >> help there and some Googling on "Verification Failed" to see what to do. >> >> Regards >> >> >> Pete >> >>> On 25 Jun 2016, at 11:22 PM, Ronda Brown <ro...@mac.com> wrote: >>> >>> Hi Peter, >>> >>> Have you tried a hard reset on the iPad? >>> First try resetting your device (nothing will be lost): >>> Hold down the Home and Power buttons at the same time and continue to hold >>> them down until the Apple logo appears (up to 30 seconds). >>> >>> Once the Slide to Unlock screen redisplays, see if the option appears under >>> the Send and Receive section. >>> >>> If that doesn't work, try what you mentioned below 'erase the iPad and set >>> up as new device'. >>> Sign out of iCloud and turn off Find My iPhone, then Go to >>> Settings>Reset>Reset All Content and Settings. >>> >>> This will completely erase the iPad and allow you to set it up as a new >>> device. >>> >>> Cheers, >>> Ronni >>> >>> Sent from Ronni's iPad4 >>> >>> >>>> On 25 Jun 2016, at 9:54 AM, Peter Crisp <petercr...@westnet.com.au> wrote: >>>> >>>> Thanks for this Ronni, that is bizarre, in the "You can be reached by >>>> imessage at" section, her email address is ticked and that is all that is >>>> ticked (she has no phone number). At this same screen there is no section >>>> "Start new conversations from" at all. >>>> >>>> I probably need to do a restore to factory settings. Seems the app is not >>>> right on the iPad. >>>> >>>> By contrast my own iPad has the appropriate selections ticked in both the >>>> "You can be reached by imessage at" and "Start new conversations from" >>>> sections. >>>> >>>> Regards >>>> >>>> >>>> Pete >>>> >>>>> On 25 Jun 2016, at 9:14 AM, Ronda Brown <ro...@mac.com> wrote: >>>>> >>>>> In her settings > Messages - Send & Receive - 'You can be reached by >>>>> iMessage at' and 'Start new conversations from' >>>>> What does she have in both? >>>>> >>>>> Sent from Ronni's iPad4 >>>>> >>>>> >>>>>> On 25 Jun 2016, at 9:00 AM, Peter Crisp <petercr...@westnet.com.au> >>>>>> wrote: >>>>>> >>>>>> I'm having a problem getting messages to properly behave on my >>>>>> daughter's iPad mini. It has worked well in the past. >>>>>> >>>>>> I can send her a message from my iPhone (goes blue) and it is received >>>>>> but does not show as delivered on my iPhone. If sending a message from >>>>>> her iPad, it seems to process as though sent but is not received by me >>>>>> or others who have fully operational messages functionality. >>>>>> >>>>>> I've done a reset, sign out of icloud and back in, checked date and >>>>>> time, find my iPhone off and back on. She is the only one in my family >>>>>> who doesn't have an iPhone so it is not connected to a mobile number but >>>>>> I don't think that matters. >>>>>> >>>>>> Any other clues? >>>>>> >>>>>> Regards >>>>>> >>>>>> Pete > > Cheers, > Ronni > > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > El Capitan OS X 10.11.5 > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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