timezones

2002-07-17 Thread Lara Hopkins
Help, my brane isn't working. What time is the MWNY keynote in Perth 
time? And if I watch the whole keynote on streaming video with my 
ADSL connection, does anyone have a clue as to how many megs it might 
be? I still have a monthly traffic limit...


Lara sorry Hopkisn


Re: Spam Newsletter

2002-07-04 Thread Lara Hopkins

Frank Smith wrote:

We all send unsolicited emails, like we used to send unsolicited letters
or make cold phone calls. It's part of business. What is objectionable to
me is when they continue after we have asked them to stop or when they
include large and useless attachments, especially graphics.


Wow. I couldn't disagree with you more. Not even if I tried really, 
really hard.


Putting T3's laughable Statement of Claim aside for a moment, letters 
and phone calls cost you money. Receiving your spam costs me money. 
This is why I receive many many hundreds of spam emails each month, 
and two or three cold phone calls. Either way, if I want your 
product, I'll find you. I've never knowingly done business with a 
spammer or a cold caller, and never will.


Lara


Re: iinet ADSL Problem

2002-07-02 Thread Lara Hopkins

Onno Benschop wrote:

Are you using PPPoE or static Ethernet. If the former, you'll need to
run an application on your connection machine to actually connect. If
the latter, plugging it in may do the trick.

It is possible, but without looking into the DSL 300 further I cannot
tell, that it is in fact running the PPPoE software.


It does. Though whether it's been configured properly is anyone's 
guess; hence my suggestion of an on-site visit rather than iinet 
looking at the Mac in isolation.

--
Lara


Re: iinet ADSL Problem

2002-07-02 Thread Lara Hopkins

sonic_echidna (Meg) wrote:

I happen to know that one of Chime's (a subsidiary of iinet) senior
network engineers is a bit of a Mac person - his name is Ian
Henderson.

See if they can get him specifically to have a look at it.


Nathan somebody in ADSL support is also a good one to strike.

Lara


Re: iinet ADSL Problem

2002-07-01 Thread Lara Hopkins

Diana  Graham Stevens wrote:

The problem is that although the ADSL connection appears to be
successful to the people at iinet and the IP address etc are assigned
it does not work. Neither Netscape nor Eudora can find the server or
any other address tried.

When iinet tried to 'ping' the address it did not work, ie it is a
dead connection. I have looked at the connection log and the ADSL
connection is recorded as well as this mornings dial up.

Can anyone suggest what is wrong please.


That's very difficult without any information on your setup - which 
modem? How are you connected (ethernet, wireless, is there a LAN 
involved?) What machine? What OS? What settings are you using?
Has someone Mac-clueful in iinet's ADSL support department been over 
your settings with you? Have you tried a known-working ethernet cable 
(if it's an ethernet modem)?

--
Lara


Re: iinet ADSL Problem

2002-07-01 Thread Lara Hopkins

Diana  Graham Stevens wrote:

I only asked because iinet's experts have run out of ideas. Their
only other option was to take the Mac in to them and I plain don't
trust them.

G4 Quicksilver 933 MHz, OS 9.2,


Ah - I might not be able to help you too much then. Is there any 
reason you're not running OS X? I only ask because iinet support OS X 
for their Bliink product, and doesn't support OS 9 (so I'm not too 
surprised that you haven't had much help from them).


I've downloaded the config guide for the D-link 300 (which I assume 
is the modem you've got), and it wasn't much use either.



DSL 300 modem, ethernet, not
connected to the network, Appletalk set on ethernet, all the correct
lights on the Modem.


Was this set up by an iinet staffer at your house? Did they test the 
connection and find it to be working?



I suspect it is the TCP/IP setting which is configured to connect
via ethernet using DHCP Server. This brings up a box to insert a DHCP
Client ID but the iinet guys do not know what should go in this box.


Sigh, but a slightly qualified sigh given that you've chosen an OS 
they don't support. As to whether they should support it, that's a 
completely different question :-)



They said to leave it blank, we also tried with my user name but that
did not work either. When I was connected all the other addresses
were supplied by the server and appeared to be correct.


So it was giving you an IP address? Something is working?


iinet talked about my ethernet port not being correctly configured
but as I just unplugged the lead which normally goes to the hub and
connected the lead from the modem I don't think this is the problem.
But I did use their new ethernet lead and not my old one which I know
works.


Try them both anyway...


The error messages I got when trying to connect via ADSL were, from Eudora:

Error involving Domain Name System

[etc]

Can you ping iinet? In case it's just a DNS issue?

Failing all this, I guess you have a few options:

- get a friendly WAMUGger with an OS X laptop to come over, try the 
connection and perhaps ring iinet support again with this (supported) 
machine at hand (I could be free to do this depending on your 
location).

- ask for an iinet on-site visit (this may cost you, I'm not sure).
- take the Mac in as they have suggested.
- ring iinet support again, preferably during working hours, and just 
hope to strike someone who knows OS 9 a bit better by random chance.


--
Lara


Re: broadband/Macs

2002-06-19 Thread Lara Hopkins

Phillip McGree wrote:
The fact is that iiNet just aren't fussed about the Mac market, and 
Mac users get turfed aside and ignored.


I find it entirely depends on which support person you strike at the 
time. Some are very knowledgeable indeed, about OS X in particular. 
If the support person you happen to get has no clue, ask for someone 
who does.


Iinet explicitly supports OS X for their new broadband product, so 
you have a right to request (demand?) appropriate support.

--
Lara


Re: Broadband

2002-06-18 Thread Lara Hopkins

Phillip McGree wrote:
Nup, they're wrong I have a regular client who is on iiNet ADSL 
with a beige G3.


Completely wrong. Mixed OS X/ OS 9/ OS 8.6/Debian/Airport network 
here with no issues.


However, before you sign up with iiNet, check out the ADSL choices 
for Perth at:


http://www.broadbandchoice.com.au

There's a deal with EON that's 512/128 with 7 gig a month for $99. 
Primus is a better deal than either iiNet or Telstra as well.


Iinet's 512/128 offering is now 3 gig a month at full speed and as 
much as you like after that slowed to 56K, for $79.95, with cheaper 
deals available - 2G for $69.95, 1G for $59.95, 300M for $49.95. No 
excess traffic charges any more on the Home accounts, just shaping 
after your limit is reached.

--
Lara Hopkins 


Re: USB Modem Mac OS X

2002-05-11 Thread Lara Hopkins

Brian Poleykett wrote:

My contact at iiNet says that they use a variant on PPoE; PPoE RFC 1.4.
iiNet recommend Mac users get the Ethernet ADSL modem. When my partner
arranged our home ADSL connection, iiNet sold the ethernet modem for $150
extra or something. Now, to quote my contact, iiNet ADSL now comes
standard with ethernet ADSL modems at no extra cost.

So, no luck for me! Fortunately I can share my partner's ADSL connection
through his WinXP box. If you're considering an iiNet ADSL connection,
looks like you might be going for the Ethernet ADSL modem. iiNet state they
do not have Mac-capable drivers on hand [Lara - what do you use?].


I don't use any special drivers; I still have a static IP even though 
I switched to a Home account several months ago (shh). The 
Airport Base Station is directly connected to the ethernet ADSL 
modem, ABS is configured Manually, and it all just works.

--
Lara


Re: Jaguar preview

2002-05-07 Thread Lara Hopkins

Brett Carboni wrote:

 * A reviewing and fixing where necessary of the Mac OS X 'human' interface

A big amen to that!
[snip]

The whole point is Macs are supposed to be easy to use. This OS definitely
needs a user to make it user-friendly. I'm definitely sticking with OS9 for
as long as possible. Unfortunately I know what that usually means :-(


I don't recall having any major problems with it, and I've never read 
a book on OS X. Set up several different locations including two 
different Airport networks, several Ethernet networks and a modem 
account. Installed and used stacks of software, both OS X and Classic.


I'm not a geek, and I don't know anything about Unix. I'm sure my 
experience isn't unique.

--
Lara


Re: Iinet ADSL - PPPoE?

2002-02-08 Thread Lara Hopkins

Onno Benschop wrote:

Lara Hopkins wrote:
 Onno Benschop wrote:
 To connect to ADSL with the vast majority of ISP's you are 
required to use a PPPoE client,


 Not with Iinet's Corporate accounts, which is what I've been using up
till now. Ethernet modem, static IP.

From your perspective there will be no change.


Well, not no change. I will need to configure the PPPoE client on 
the Airport Base Station, rather than using the Ethernet/Manually 
option in the Internet panel of the Airport Admin Utility. This 
change will come with all of PPPoE's attendant problems, apparently.


At least it looks like the former Airport-specific PPPoE problems 
have been resolved with the new software.


I received several responses about PPPoE/ADSL problems from some US 
ADSL users who had nightmares with PPPoE disconnections and flakiness.


PPPoE adds another protocol layer over your network packets. Many 
(most?) people needed to tweak their TCP/IP settings to drop the MTU 
(packet size) so that their packet plus the PPPoE headers will still 
get through all the routers.


I have a method to do this in an OS X command line; will share with 
anyone who's interested, as I expect it might affect other 
subscribers.



There AFAIK are three ways to connect to ADSL:

1. Computer running PPPoE client connected via USB or Ethernet to ADSL modem.
2. Computer connected to LAN connected to Ethernet ADSL modem running raw
Ethernet over ADSL.
3. Computer connected to Airport Base (running PPPoE), in turn connected
via Ethernet to an ADSL modem.

If you are currently running option 2, (which I'm not actually convinced of
given the information I have - I think you're using option 1 over Ethernet)


I'm not.

I've repeatedly said that I'm using an Airport base station and an 
Ethernet ADSL modem. I'm currently running option 3, _without_ the 
PPPoE. Iiinet isn't switching to using PPPoE for Home accounts for 
several weeks yet (as I said in my initial email), and I haven't yet 
switched from my Corporate to a Home account. I was using option 2 
before I bought the Base Station.


I'll try again.

Current configuration:
ADSL modem (Alcatel Speed Touch Home ethernet model) ---ethernet 
cable--airport 2 base station (Ethernet/Manually 
configured)-waves on the aetheribook with airport card.


Future configuration:
ADSL modem (Alcatel Speed Touch Home ethernet model) ---ethernet 
cable--airport 2 base station (running PPPoE)-waves on the 
aetheribook with airport card.


(the base station is separately cabled to a hub to the rest of the 
LAN, but I'll ignore that for now).



you need to add a PPPoE client to the system in some way


It's built into the Airport Base Station.


(and likely change the modem).


This is incorrect, according to iinet. Why would I need to change the modem?
--
Lara Hopkins 


Iinet ADSL - PPPoE?

2002-02-07 Thread Lara Hopkins

Hi,

I hear that iinet is switching its Home ADSL accounts to PPPoE in 
several weeks. Has anyone here used this combination or similar - 
ADSL/PPPoE/Alcatel STH ethernet modem/Airport Base Station/OS X?


I read about a whole lot of problems with Airport and PPPoE on the 
newsgroups, but most of them predate the current new-and-improved 
Airport software.


Thanks,
--
Lara Hopkins