[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-08-11 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

Trijnstel trijns...@hotmail.com changed:

   What|Removed |Added

 Status|REOPENED|RESOLVED
 Resolution|--- |FIXED

--- Comment #24 from Trijnstel trijns...@hotmail.com ---
I don't experience any problems anymore - it was just a few days. So I'll close
this bug again and let's hope this won't happen anymore. :)

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-08-11 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

jeremyb bugzilla+org.wikime...@tuxmachine.com changed:

   What|Removed |Added

 Resolution|FIXED   |WORKSFORME

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-07-27 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #23 from Andre Klapper aklap...@wikimedia.org ---
(In reply to billinghurst from comment #19)
 RootsWeb/Ancestry went through a similar issue a week or two ago, and
 RootsWeb have made significant changes to mailing list reply-to addresses
 to manage this.

Any link to more information handy?

(In reply to Trijnstel from comment #20)
 Can someone fix this please asap?

How?

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-07-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #21 from Tony Thomas 01tonytho...@gmail.com ---
 Hello? Can someone fix this please asap? It's pretty annoying to miss
 everything without knowing when it will be fixed, and I'm sure I'm not the
 only one who uses Hotmail...
In the long run, this will get fixed, once our VERP-BounceHandler extension
goes live in WMF. The extension is completed (AFAIK) , and now requires little
testing before we deploy in the WMF cluster. Hope things go well. 
https://www.mediawiki.org/wiki/VERP
https://github.com/wikimedia/mediawiki-extensions-BounceHandler

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-07-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #22 from Tony Thomas 01tonytho...@gmail.com ---
The above handling is only for Mediawiki, and not the Mailman. Thanks to
Richard for notifying me.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-07-18 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #19 from billinghurst billinghurstw...@gmail.com ---
RootsWeb/Ancestry went through a similar issue a week or two ago, and RootsWeb
have made significant changes to mailing list reply-to addresses to manage
this.  It is total BS, that well-structured and email RFC complaint mailing
lists have to put up with this rubbish from lazy postmasters, and may be at the
behest of lazy mail subscribers who decide that something is now spam. :-/

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-07-18 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #20 from Trijnstel trijns...@hotmail.com ---
(In reply to billinghurst from comment #19)
 RootsWeb/Ancestry went through a similar issue a week or two ago, and
 RootsWeb have made significant changes to mailing list reply-to addresses
 to manage this.  It is total BS, that well-structured and email RFC
 complaint mailing lists have to put up with this rubbish from lazy
 postmasters, and may be at the behest of lazy mail subscribers who decide
 that something is now spam. :-/

Hello? Can someone fix this please asap? It's pretty annoying to miss
everything without knowing when it will be fixed, and I'm sure I'm not the only
one who uses Hotmail...

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-07-17 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

Trijnstel trijns...@hotmail.com changed:

   What|Removed |Added

 Status|RESOLVED|REOPENED
 Resolution|FIXED   |---

--- Comment #17 from Trijnstel trijns...@hotmail.com ---
And I'm experiencing the same problems again. Only a few emails came through
the last few days, but I also missed a complete discussion from stewards-l.
Perhaps people can contact Hotmail again? (I expect that's the cause again...)
Hopefully then the problems are solved for good because this is pretty
annoying.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-07-17 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #18 from Nemo federicol...@tiscali.it ---
(In reply to Trijnstel from comment #17)
 And I'm experiencing the same problems again.

This may be because of
https://wikitech.wikimedia.org/wiki/Incident_documentation/2014-07-14-Lists ;
we sent in few minutes the emails of 16 hours and probably their system wasn't
amused? Need to ask whitelisting again...

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-05-07 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

jeremyb bugzilla+org.wikime...@tuxmachine.com changed:

   What|Removed |Added

URL|\   |

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-05-07 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

jeremyb bugzilla+org.wikime...@tuxmachine.com changed:

   What|Removed |Added

URL||\
 CC||bugzilla+org.wikimedia@tuxm
   ||achine.com

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-21 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #15 from Nemo federicol...@tiscali.it ---
(In reply to billinghurst from comment #14)
 It would be worthwhile reviewing our landing page for mailing lists, to make
 sure thta we have SIMPLE information for people to follow to understand what
 they need to do get off a mailing list.

Users who consider mailing lists they subscribed to spam don't reach the
landing page. Additionally, hotmail users are notoriously even less tech savvy
than average, on average (obviously none of those who write or read this bug is
;) ). And the average knowledge of email functioning is very low; surveys show
that usage of email by teens is going down and is now around 40 % (being
replaced by walled gardens).

I think everyone should just do their duty properly. Gmail has a feature which
tells you hey, this email sender even tells you where you can unsubscribe
[with List-Unsubscribe], are you sure they're spammers? when you click the
spam button; maybe Hotmail needs something like that. And our mailing delivery
system is full of actual bugs, so we should be working on those (some are found
in see also)... and we are, in part.

 Might also be worth poking Signpost, and seeing if they can do a little
 article that also gives some background to the problem, and that too has a
 link to simple instructions.

Nonsense. Such people don't even read the footers of emails they consider spam.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-21 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

Tony Thomas 01tonytho...@gmail.com changed:

   What|Removed |Added

 CC||01tonytho...@gmail.com
   See Also||https://bugzilla.wikimedia.
   ||org/show_bug.cgi?id=46640

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-21 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

Alexandros Kosiaris akosia...@wikimedia.org changed:

   What|Removed |Added

 Status|NEW |RESOLVED
 Resolution|--- |FIXED

--- Comment #16 from Alexandros Kosiaris akosia...@wikimedia.org ---
I am marking this as resolved now since this specific problem has been solved.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-20 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

billinghurst billinghu...@gmail.com changed:

   What|Removed |Added

 CC||billinghu...@gmail.com

--- Comment #14 from billinghurst billinghu...@gmail.com ---
Champion! From my days at RootsWeb as listmaster, it was the case of
subscribers not being able to work out how to unsubscribe, and then just
calling it spam to deal with the issue.

My understanding of the message from hotmail-msn is that we are not globally
blacklisted, however, we won't be getting through each user's personal
blacklist. Woopee.


=Solutions=

It would be worthwhile reviewing our landing page for mailing lists, to make
sure thta we have SIMPLE information for people to follow to understand what
they need to do get off a mailing list.

Might also be worth poking Signpost, and seeing if they can do a little article
that also gives some background to the problem, and that too has a link to
simple instructions.

Long-term. As we have email addresses in SUL db, having an ability to have the
subscriptions to mailing lists visible in or from for each SUL login (paired on
email address) would be a useful development. As we increase the numbers of
mailing lists, having the one facility for a user to see their subscriptions in
one place becomes increasingly important, especially for a integrated site.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

Risker risker...@gmail.com changed:

   What|Removed |Added

Summary|Emails to Hotmail/MSN   |Hotmail/MSN/Live email
   |addresses are bouncing  |systems blocking WMF IP
   ||addresses, mailing list
   ||messages being blocked

--- Comment #1 from Risker risker...@gmail.com ---
It seems that the WMF IP adddress has been added to the MSN/Hotmail Junk mail
block. This may require negotiation with Hotmail from the WMF end.  

550 SC-004:Mail rejected by Outlook for policy reasons. A block has been
placed against your IP address because we have received complaints concerning
mail coming from that IP address. We recommend enrolling in our Junk Email
Reporting Program (JMRP), a free program intended to help senders remove
unwanted recipients from their email list. If you are not an email/network
admin please contact your Email/Internet Service Provider for help.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #3 from James Alexander jalexan...@wikimedia.org ---
There is an rt ticket with some more info on this
https://rt.wikimedia.org/Ticket/Display.html?id=7051 as well as another comment
on https://bugzilla.wikimedia.org/show_bug.cgi?id=59731#c30 that seems related.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

Andre Klapper aklap...@wikimedia.org changed:

   What|Removed |Added

   See Also||https://bugzilla.wikimedia.
   ||org/show_bug.cgi?id=59731

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #4 from James Alexander jalexan...@wikimedia.org ---
Is it possible for someone with a hotmail account to try adding the mailing
list to their address book/contacts? That 'should' get around a blacklist issue
if that's the problem and so might help troubleshoot. (if it is a blacklist
issue it appears to only be for lists.wikimedia.org since I've received emails
to my @wikimedia.org address.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #5 from Nemo federicol...@tiscali.it ---
This is the counterpart of bug 56414; we could merge them and avoid mentioning
specific ISP in the summary, but the dependencies for mailman and MediaWiki
mailing problems are different: a different IP is being blocked so this should
be unrelated to MediaWiki issues, unless Microsoft extends blocks to the IP
range (do they?).
Is there any setting that we have forgotten or something else that mailman
should do better? Can it be some attack, e.g. people sending masses of emails
with fake From: or Reply-To and hence causing masses of bounce messages to
nonexisting addresses? Most likely, however, this is just about bug 59731
causing big backlogs of messages to be cleared at once, causing spikes of
deliveries that ISP interpret as malicious, no?

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #6 from Risker risker...@gmail.com ---
(In reply to Nemo from comment #5)
 This is the counterpart of bug 56414; we could merge them and avoid
 mentioning specific ISP in the summary, but the dependencies for mailman and
 MediaWiki mailing problems are different: a different IP is being blocked so
 this should be unrelated to MediaWiki issues, unless Microsoft extends
 blocks to the IP range (do they?).


I don't think this is the same thing.  The email service provider has
specifically blocked emails from one of the WMF IP addresses. It is affecting
all users, whether or not they have the mailing list in their contacts. 
There is no delay involved, they're never getting through at all.  

 Is there any setting that we have forgotten or something else that mailman
 should do better? Can it be some attack, e.g. people sending masses of
 emails with fake From: or Reply-To and hence causing masses of bounce
 messages to nonexisting addresses? Most likely, however, this is just about
 bug 59731 causing big backlogs of messages to be cleared at once, causing
 spikes of deliveries that ISP interpret as malicious, no?

As noted, there are no spikes at all, the emails are not getting through at
all.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #7 from Alexandros Kosiaris akosia...@wikimedia.org ---
Logs indicated messages are being rejected by hotmail with reason 550 SC-004.
Still unclear what was the cause of this but this page 
https://mail.live.com/mail/troubleshooting.aspx

clearly states complaints have been received. We will try to contact
hotmail/live and solve this.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

Andre Klapper aklap...@wikimedia.org changed:

   What|Removed |Added

   Priority|Unprioritized   |Highest
 CC||akosia...@wikimedia.org
   Severity|normal  |critical

--- Comment #2 from Andre Klapper aklap...@wikimedia.org ---
Alexandros: Is this something you could take a look at? 
Or any idea who could?

Confirming also for other mailing lists:

SMTP error from remote mail server after MAIL FROM:
wikitech-l-boun...@lists.wikimedia.org
 host mx2.hotmail.com [65.54.188.72]: 550  Unfortunately, messages from
208.80.154.4 weren't sent. We recommend that you contact your Internet service
provider. The problem is that too many unwanted messages have been sent from
the following IP address above. You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

Faidon Liambotis fai...@wikimedia.org changed:

   What|Removed |Added

 CC||fai...@wikimedia.org

--- Comment #8 from Faidon Liambotis fai...@wikimedia.org ---
I've submitted Live's (incredibly verbose) form:
https://support.live.com/eform.aspx?productKey=edfsmsbl3ct=eformtsscrx=1
and I'm waiting to hear back. I'll keep you updated.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #9 from Faidon Liambotis fai...@wikimedia.org ---
I just got back this from Microsoft/Hotmail/Live.com/Outlook.com:

We have completed reviewing the IP(s) you submitted. The following
table contains the results of our investigation.

Mitigated
208.80.154.4
Our investigation has determined that your IP(s) were blocked because
too many people have reported your mail as unwanted. However, we have
concluded these IP(s) qualify for mitigation. Please note that
mitigating this issue does not guarantee that your email will be
delivered to a user’s inbox.

Mitigation may take 24 - 48 hours to replicate completely throughout
our system. If you feel your issue is not yet resolved, please reply to
this email and one of our support team members will contact you for
further investigation.

Let's keep this open and monitored for the next 48 hours.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #11 from Risker risker...@gmail.com ---
(In reply to Faidon Liambotis from comment #9)
 I just got back this from Microsoft/Hotmail/Live.com/Outlook.com:
 
 We have completed reviewing the IP(s) you submitted. The following
 table contains the results of our investigation.
 
 Mitigated
 208.80.154.4
 Our investigation has determined that your IP(s) were blocked because
 too many people have reported your mail as unwanted. However, we have
 concluded these IP(s) qualify for mitigation. Please note that
 mitigating this issue does not guarantee that your email will be
 delivered to a user’s inbox.
 
 Mitigation may take 24 - 48 hours to replicate completely throughout
 our system. If you feel your issue is not yet resolved, please reply to
 this email and one of our support team members will contact you for
 further investigation.
 
 Let's keep this open and monitored for the next 48 hours.

Thank you very much for the prompt attention to this.  We have now received
confirmation from one of the affected users that they are now receiving emails
per normal.

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #12 from Trijnstel trijns...@hotmail.com ---
I've no idea what's done by whom, but I think it's solved since I receive the
emails from the lists again. So thanks everyone for helping! /me is happy

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #10 from James Alexander jalexan...@wikimedia.org ---
(In reply to Faidon Liambotis from comment #9)
 I just got back this from Microsoft/Hotmail/Live.com/Outlook.com:
 
 We have completed reviewing the IP(s) you submitted. The following
 table contains the results of our investigation.
 
 Mitigated
 208.80.154.4
 Our investigation has determined that your IP(s) were blocked because
 too many people have reported your mail as unwanted. However, we have
 concluded these IP(s) qualify for mitigation. Please note that
 mitigating this issue does not guarantee that your email will be
 delivered to a user’s inbox.
 
 Mitigation may take 24 - 48 hours to replicate completely throughout
 our system. If you feel your issue is not yet resolved, please reply to
 this email and one of our support team members will contact you for
 further investigation.
 
 Let's keep this open and monitored for the next 48 hours.

Thanks Faidon,

Do they have a definition of mitigation anywhere?

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[Bug 62838] Hotmail/MSN/Live email systems blocking WMF IP addresses, mailing list messages being blocked

2014-03-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=62838

--- Comment #13 from Faidon Liambotis fai...@wikimedia.org ---
(In reply to James Alexander from comment #10)
 Do they have a definition of mitigation anywhere?

My understanding is that it means removal from the blacklist and we have
evidence of this being the case already. I believe the no gurantees statement
they make at the end refers to spam classification that happens after that and
decides whether the email would reach the user's inbox or their spam folder.

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