Re: [WISPA] Residential service terms

2017-02-02 Thread Sam Tetherow
I've always been month to month with an install fee to cover the install. I know several others that after the contract has expired they convert to a month to month at the same rate. The idea being the contract term is just to cover the cost of the install. Having a longer term contract is

Re: [WISPA] Residential service terms

2017-02-02 Thread Timothy Steele
Contract or no contract the type of people that pay install fee then quite are the same that's will never change only way around that is to charge more for install to a price people like that would not be willing to pay On Thu, Feb 2, 2017, 1:40 PM James Wilson wrote: > We

Re: [WISPA] Residential service terms

2017-02-02 Thread James Wilson
We don't have a contract either, but we do a pretty good job of keeping customers happy. But we're in a pretty rural area. Frontier DSL is pretty bad here and there isn't much cable available. On Feb 2, 2017 1:34 PM, "Martha Huizenga" wrote: > We no longer have a

Re: [WISPA] Residential service terms

2017-02-02 Thread Martha Huizenga
We no longer have a service term. It differentiates us from the big guys. Most of our customers stay anyway. signature - Martha Huizenga Partner 202-546-5898 DC Access */Friend/**/ly, Local, Affordable, Internet!/**/ Con/**/necting the Capitol Hill Community Jo/**/in us on Facebook

Re: [WISPA] Residential service terms

2017-02-02 Thread Clay Stewart
Offer both with a dollar amount between month-to-month and 2 year. On Thu, Feb 2, 2017 at 12:07 PM, Daniel Peoples wrote: > Quick question, what is your length of contract for a residential > customer? Do you move to a month to month after that term? > > We've always done a

[WISPA] Residential service terms

2017-02-02 Thread Daniel Peoples
Quick question, what is your length of contract for a residential customer? Do you move to a month to month after that term? We've always done a straight month to month agreement and our customers of course love that and for the most part they stay. But in doing account audits we have a quite a