Re: [WISPA] referral programs
Rick, It probably was me that said "never give anything away for free"... because then there is no value in it to the customer. However, I think there is value in this type of a referral system. You are basically having all your existing customers act as salespeople. And really you are giving away a month for each referral until they get five... and how many are EVER going to get more than 3 or 4? I guess another idea would be like you said, give them cash. I'm just not sure $20 is enough... maybe $50 per referral would get things rolling? :) On a slightly different topic, we do give every employee $20 for any referral (that includes installers, receptionists, bookkeepers, tech support, etc.). This has worked VERY well and I'm sure has paid for itself every single month from new customers. Travis Microserv RickG wrote: Travis, I thought it was you who once told me "never give anything away for free". I've been sticking to that as best as possible with my company and whenever I stray from it I get bit each time. I find that the only people who truly appreciate our service are the ones who pay. In fact, the more the pay, the more they appreciate it. The people I gave deal to are the worst customers. With that said, we are kicking around giving $20 cash for each referral. I've done this in my past life as head of internet companies and people love cash! If you really want to make some news, give matching dollars to the charity of your choice. Just my .02 :) -RickG On Sun, Oct 12, 2008 at 3:54 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: Hi, I'd like to hear about any referral programs that anyone has implemented that seem to be working well. I heard about one a few months ago that I thought was very interesting: For every customer that signs up and is installed, the referring customer gets a month free. The real deal is after 5 referrals, that customer gets their internet for free for life (or as long as they have at least 5 people referred and still active). Now, I know this sounds a little scary, that you may give away 20% of your service... but the thing that was interesting is the person taking about this said 99% of their customers never reached 5 referrals. Most would get 2 or 3, and then that was it. Thoughts? Ideas? I'm ready to try something. :) Travis Microserv WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] referral programs
Travis, I thought it was you who once told me "never give anything away for free". I've been sticking to that as best as possible with my company and whenever I stray from it I get bit each time. I find that the only people who truly appreciate our service are the ones who pay. In fact, the more the pay, the more they appreciate it. The people I gave deal to are the worst customers. With that said, we are kicking around giving $20 cash for each referral. I've done this in my past life as head of internet companies and people love cash! If you really want to make some news, give matching dollars to the charity of your choice. Just my .02 :) -RickG On Sun, Oct 12, 2008 at 3:54 PM, Travis Johnson <[EMAIL PROTECTED]> wrote: > Hi, > > I'd like to hear about any referral programs that anyone has implemented > that seem to be working well. I heard about one a few months ago that I > thought was very interesting: > > For every customer that signs up and is installed, the referring > customer gets a month free. The real deal is after 5 referrals, that > customer gets their internet for free for life (or as long as they have > at least 5 people referred and still active). Now, I know this sounds a > little scary, that you may give away 20% of your service... but the > thing that was interesting is the person taking about this said 99% of > their customers never reached 5 referrals. Most would get 2 or 3, and > then that was it. > > Thoughts? Ideas? I'm ready to try something. :) > > Travis > Microserv > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] old guy points
We've got a 50 year old tower we're in the process of decommisioning. If you've got guy points covered over by soil, expose them immediately. The soil rots things away much faster than the air. See the first couple of photos here. The steel has been mostly penetrated with rust and is flaking apart where the middle guys bolt in. This would not have happened so fast if it were open to the air and visible. http://www.f64.nu/photo/tmp/guy/ This is a 95' (probably 100' with 5' in the ground) rohn-25 style non-galvanized tower. We had it reguyed it 10 years ago when we acquired it and left some of the old guys (also pictured) on the tower's torque ears till they broke. Everything has been taken off the old tower now and moved to the new one. We're now waiting for an opportunity to dismantle or topple the old tower before nature finishes things off. The replacement tower is a galvanized rohn-55 with guy anchors that are at least twice the size and strength of what the plans require. -- /* Jason Philbrook | Midcoast Internet Solutions - Wireless and DSL KB1IOJ| Broadband Internet Access, Dialup, and Hosting http://f64.nu/ | for Midcoast Mainehttp://www.midcoast.com/ */ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] referral programs
Travis, I get your point about giving away something valuable enough, to get attention, and get people to get to work to start quickly referring. I agree, giving lifetime service away in trade for 5x referrals is a winner. Giving away 20% of capacity or revenue is something we already justify with other promotions, such as third party sales agent or property manager programs for residual income. The concept would be expanding one more marketing engine in parallel, your customers. But what we learned is, other players that are more financially advantaged, don't like to get beat at that game. If the media picks up on it, all it does is gets your competition to offer a better promotions. And then you race to the death to see who can give the most away, and hold out the longest doing it. When you are promoting behind the scenes the competition doesn't care. But the second you make a lot of noise, it all a sudden becomes a topic of pride and reputation, and the gloves come off. Your idea may very well work for a while, but how long? If the promo really works, I'd want to keep it as big a secret as possible from the competitors. The best promos are giving something that your competitor isn't capable to give. But you'll never be able to give more than the Cable Co and Ilecs, if they really want to compete against you. Lets look at another scenario. Your best customer that normally would refer custoemrs to you, decides to stop referring customers to you because He got a flyer in the mail that said... Refer 5 clients to comcast, and get broadband for life. What makes you think the competition won;t do the same in retaliation? Id think its a much safer bet to get referrals because someone has a stronger motivation to refer, such as great satisfaction with your service. Or atleast keep the promotion under the radar. But then again... Wouldn't it be nice to get a feature on evening news "How to get broadband for free, story comming up next on ". Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Travis Johnson To: WISPA General List Sent: Sunday, October 12, 2008 5:31 PM Subject: Re: [WISPA] referral programs Tom, The whole idea of the program is to make it attractive enough that the local media picks up on it, but that 99% of the people won't really ever achieve it. If you only give a year for 5 referrals, basically you are giving them 2 months for each referral, which is pretty much nothing (considering people can get 3 months free with many other offerings right now). I would be OK giving away a "lifetime" internet connection for someone that brings me 5 other people (and those people stay). If you consider that 99% of the people only bring you 1 or 2 new customers, it becomes a HUGE win for you. Travis Microserv Tom DeReggi wrote: One potential scare I'd see is... What would be the reason for need reaching or keeping 5 referrals? Would it because some of the 5 cancelled before 5 was reached? What if the customer kept referring more than 5, but kept not reaching it? You'd have to disclose to the referring client that your service wasn't good enough to keep customers. Then they'd start feeling like they were jeoprodizing their reputation by reffering, and maybe stop referring or maybe cancelling themselves, when they call the referree to ask why they didn't keep the service. I could also see a referrer getting pissed saying , they did their part, why should they suffer because you can't do your part? Another problem... People want to pay for service so that they can demand support and quality. If you give service away, what recourse does the referring customer have to demand quality? If doing MTUs, another option to enhance the program might be to modify the deal to Get Free service for life, if you get 5 tenants in your building to subscribe to broadband with a 1 year contract. There is a much lower cost to taking on a new subscriber in a lit building. Maybe a compromise would be better such as refer 5 people and get the year free. That sweatens the deal significantly, but stills gives you a reason to do good to get their next year's business. Then it also opens up the door for more referrals. If someone is able to get you 5 referrals, would you want to try and have that person successful at it to keep on doing it? What about saying the second year, 5 more referrals, gets another year free? Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Travis Johnson" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Sunday, October 12, 2008 2:54 PM Subject: [WISPA] referral programs Hi, I'd like to hear about any referral programs that anyone has implemented that seem to be working well. I heard about one a few months ago that I thought was very interesting: For every customer th
Re: [WISPA] referral programs
Tom, The whole idea of the program is to make it attractive enough that the local media picks up on it, but that 99% of the people won't really ever achieve it. If you only give a year for 5 referrals, basically you are giving them 2 months for each referral, which is pretty much nothing (considering people can get 3 months free with many other offerings right now). I would be OK giving away a "lifetime" internet connection for someone that brings me 5 other people (and those people stay). If you consider that 99% of the people only bring you 1 or 2 new customers, it becomes a HUGE win for you. Travis Microserv Tom DeReggi wrote: One potential scare I'd see is... What would be the reason for need reaching or keeping 5 referrals? Would it because some of the 5 cancelled before 5 was reached? What if the customer kept referring more than 5, but kept not reaching it? You'd have to disclose to the referring client that your service wasn't good enough to keep customers. Then they'd start feeling like they were jeoprodizing their reputation by reffering, and maybe stop referring or maybe cancelling themselves, when they call the referree to ask why they didn't keep the service. I could also see a referrer getting pissed saying , they did their part, why should they suffer because you can't do your part? Another problem... People want to pay for service so that they can demand support and quality. If you give service away, what recourse does the referring customer have to demand quality? If doing MTUs, another option to enhance the program might be to modify the deal to Get Free service for life, if you get 5 tenants in your building to subscribe to broadband with a 1 year contract. There is a much lower cost to taking on a new subscriber in a lit building. Maybe a compromise would be better such as refer 5 people and get the year free. That sweatens the deal significantly, but stills gives you a reason to do good to get their next year's business. Then it also opens up the door for more referrals. If someone is able to get you 5 referrals, would you want to try and have that person successful at it to keep on doing it? What about saying the second year, 5 more referrals, gets another year free? Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Travis Johnson" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Sunday, October 12, 2008 2:54 PM Subject: [WISPA] referral programs Hi, I'd like to hear about any referral programs that anyone has implemented that seem to be working well. I heard about one a few months ago that I thought was very interesting: For every customer that signs up and is installed, the referring customer gets a month free. The real deal is after 5 referrals, that customer gets their internet for free for life (or as long as they have at least 5 people referred and still active). Now, I know this sounds a little scary, that you may give away 20% of your service... but the thing that was interesting is the person taking about this said 99% of their customers never reached 5 referrals. Most would get 2 or 3, and then that was it. Thoughts? Ideas? I'm ready to try something. :) Travis Microserv WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] referral programs
One potential scare I'd see is... What would be the reason for need reaching or keeping 5 referrals? Would it because some of the 5 cancelled before 5 was reached? What if the customer kept referring more than 5, but kept not reaching it? You'd have to disclose to the referring client that your service wasn't good enough to keep customers. Then they'd start feeling like they were jeoprodizing their reputation by reffering, and maybe stop referring or maybe cancelling themselves, when they call the referree to ask why they didn't keep the service. I could also see a referrer getting pissed saying , they did their part, why should they suffer because you can't do your part? Another problem... People want to pay for service so that they can demand support and quality. If you give service away, what recourse does the referring customer have to demand quality? If doing MTUs, another option to enhance the program might be to modify the deal to Get Free service for life, if you get 5 tenants in your building to subscribe to broadband with a 1 year contract. There is a much lower cost to taking on a new subscriber in a lit building. Maybe a compromise would be better such as refer 5 people and get the year free. That sweatens the deal significantly, but stills gives you a reason to do good to get their next year's business. Then it also opens up the door for more referrals. If someone is able to get you 5 referrals, would you want to try and have that person successful at it to keep on doing it? What about saying the second year, 5 more referrals, gets another year free? Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Travis Johnson" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Sunday, October 12, 2008 2:54 PM Subject: [WISPA] referral programs > Hi, > > I'd like to hear about any referral programs that anyone has implemented > that seem to be working well. I heard about one a few months ago that I > thought was very interesting: > > For every customer that signs up and is installed, the referring > customer gets a month free. The real deal is after 5 referrals, that > customer gets their internet for free for life (or as long as they have > at least 5 people referred and still active). Now, I know this sounds a > little scary, that you may give away 20% of your service... but the > thing that was interesting is the person taking about this said 99% of > their customers never reached 5 referrals. Most would get 2 or 3, and > then that was it. > > Thoughts? Ideas? I'm ready to try something. :) > > Travis > Microserv > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] referral programs
Hi, I'd like to hear about any referral programs that anyone has implemented that seem to be working well. I heard about one a few months ago that I thought was very interesting: For every customer that signs up and is installed, the referring customer gets a month free. The real deal is after 5 referrals, that customer gets their internet for free for life (or as long as they have at least 5 people referred and still active). Now, I know this sounds a little scary, that you may give away 20% of your service... but the thing that was interesting is the person taking about this said 99% of their customers never reached 5 referrals. Most would get 2 or 3, and then that was it. Thoughts? Ideas? I'm ready to try something. :) Travis Microserv WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] OT. Network Question
No. A switch acts as a multiplexer and won't effect your network, but it does add another point of failure. On Sun, Oct 12, 2008 at 2:15 PM, <[EMAIL PROTECTED]> wrote: > It was just brought to my attention that I omitted an important piece of my > question last night. Let's try it again... > > If two switches on the same network HAVE THE SAME IP, will it effect > network traffc??? > > Bob > Sent from my Verizon Wireless BlackBerry > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Victoria Proffer CEO St. Louis Broadband Visit us @ www.StLBroadband.com 314-974-5600 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] OT. Network Question
No. [EMAIL PROTECTED] wrote: > It was just brought to my attention that I omitted an important piece of my > question last night. Let's try it again... > > If two switches on the same network HAVE THE SAME IP, will it effect network > traffc??? > > Bob > Sent from my Verizon Wireless BlackBerry > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] OT. Network Question
It was just brought to my attention that I omitted an important piece of my question last night. Let's try it again... If two switches on the same network HAVE THE SAME IP, will it effect network traffc??? Bob Sent from my Verizon Wireless BlackBerry WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] OT Network Question
Um, we need more info than that Bob. What are you wondering about? - Original Message - From: <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Saturday, October 11, 2008 10:51 AM Subject: [WISPA] OT Network Question >I am not a net guy so here is probably a quick easy question. If there are >two switches on a network does it effect network traffic or is it strictly >a management issue only? > > Tnx > > Bob > Sent from my Verizon Wireless BlackBerry > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] any got this Tranzeo antenna in stock?
Tranzeo said it's a rebranded MTI. DoubleRadius said they order it from their PacWireless distributor. I didn't gamble and just went with a true MTI. -- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com -- From: "Ralph" <[EMAIL PROTECTED]> Sent: Saturday, October 11, 2008 8:57 PM To: "WISPA General List" Subject: Re: [WISPA] any got this Tranzeo antenna in stock? > Isn't it just a rebadged pac wireless unit? > > -Original Message- > From: Kurt Fankhauser <[EMAIL PROTECTED]> > Sent: Wednesday, August 13, 2008 3:17 PM > To: 'WISPA General List' > Subject: [WISPA] any got this Tranzeo antenna in stock? > > Looking for Qty 3x Tranzeo TR-24H-120-13. Units are on 4 week backorder > from > Tranzeo and Doublradius has no stock. Hit me off list if anyone's got > these > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] reduced signals
Mark, It sounds like water in the coax/jumper or your pigtail (from radio to N fitting) is bad. If you reused the pigtail and it was hit by lightening/static discharge it may be fried as well. I have seen times where they weren't seated well on the radio and cause them to act up too. While you are there - - reseat the radio in the SBC as well. Mac > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Mark McElvy > Sent: Sunday, October 12, 2008 8:28 AM > To: Mikrotik discussions; [EMAIL PROTECTED]; WISPA General List > Subject: [WISPA] reduced signals > > I have a site running a MT BH and AP. The BH is a RB411/sr5/rootennae > and the AP is a RB433/XR2/9db omni w/ v3.10. This setup has been up and > running about 6 months. Last Tuesday we had thunder storms run through > and I woke uo tp a dead tower. Turned out that the BH power supply > died, > great, easy fix. Get back to the office and realize not all customers > are reconnecting. The send and receive signals are down at least 15db. > Replaced radios with no change. Realized that we ended up with two > glass > tube lightning arresters, one near antennae and the other next to > radio. > Pulled the one near antennae and everything seemed back to normal. > > > > Well Saturday morning I was checking things out and its back to the > reduced signals. I am at a loss as to what to do. Since Tuesday we have > had clear skys, cool temps at night and lots of dew. > > > > > > Mark McElvy > AccuBak Data Systems, Inc. > > > > > > --- > - > WISPA Wants You! Join today! > http://signup.wispa.org/ > --- > - > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > No virus found in this incoming message. > Checked by AVG - http://www.avg.com > Version: 8.0.173 / Virus Database: 270.8.0/1720 - Release Date: > 10/11/2008 3:59 PM WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] reduced signals
I have a site running a MT BH and AP. The BH is a RB411/sr5/rootennae and the AP is a RB433/XR2/9db omni w/ v3.10. This setup has been up and running about 6 months. Last Tuesday we had thunder storms run through and I woke uo tp a dead tower. Turned out that the BH power supply died, great, easy fix. Get back to the office and realize not all customers are reconnecting. The send and receive signals are down at least 15db. Replaced radios with no change. Realized that we ended up with two glass tube lightning arresters, one near antennae and the other next to radio. Pulled the one near antennae and everything seemed back to normal. Well Saturday morning I was checking things out and its back to the reduced signals. I am at a loss as to what to do. Since Tuesday we have had clear skys, cool temps at night and lots of dew. Mark McElvy AccuBak Data Systems, Inc. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
