Re: [WISPA] UC Berkeley study on WISPs

[Shaddi Hasan]

Hello! Thank you to those who have responded to our survey so far (and
to those who have provided insightful comments on the questions!). The
survey will be closing tomorrow, June 8, at 5pm PDT. I'll contact
winners of the prizes that evening.

If you'd still like to participate, you can do so here:
http://tier.cs.berkeley.edu/drupal/wisp-study

If you expressed interest in taking part in the interview portion of
the study, I will be contacting you within the next week regarding
scheduling.

Thanks again!
Shaddi

On Wed, May 30, 2012 at 9:15 AM, Shaddi Hasan  wrote:
> tl;dr: Please take my survey about WISPs! It's quick and anonymous;
> you'll help science, and you might win a $100 Amazon gift card! SURVEY
> LINK ---> http://tier.cs.berkeley.edu/drupal/wisp-study
>
> Hello!
>
> My name is Shaddi, and I'm a graduate student at UC Berkeley in the
> TIER research group (http://tier.cs.berkeley.edu).
>
> We're conducting a research study on the network management practices
> and challenges faced by WISPs. Our study's goal is to develop an
> understanding of the network management practices and challenges of
> WISPs in order to guide research towards making WISPs simpler to
> manage.
>
> Our study has two parts. The first is a survey (which should take
> about 5-10 minutes). Every question in our survey is optional, and
> best estimates are fine. After completing the survey, you may
> volunteer to participate in a completely optional follow-up phone
> interview, which should take 30-45 minutes.
>
> After completing the survey, you may provide your email address to be
> entered into a drawing for one of three $100 Amazon.com gift cards.
> Those who complete a follow-up interview will be entered into a
> separate drawing for one of two additional $100 Amazon.com gift cards.
>
> Here's what I promise:
> 1) This survey is completely anonymous, though if you choose to
> provide your name and/or your organization's name, I won't share it
> with anyone.
> 2) If I publish data from this study, I will only report aggregate statistics.
> 3) I will only share the raw data from the study with my research
> advisor, Prof. Eric Brewer.
>
> Here's the link to the survey:
> http://tier.cs.berkeley.edu/drupal/wisp-study
>
> If you have any questions, feel free to contact me either directly or on-list.
>
> Thanks!
> Shaddi
___
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Re: [WISPA] UC Berkeley study on WISPs

[Doug Clark]

Scott, Very well put.  I would like to add as well that when we do commit to
a certain rate that there is usually an (SLA) "Service Level Agreement" in
place to define
exactly what we are committing to as well.  I would assume that most of us
have SLA's with our upstream. I know that I do.  The problem you are going
to have trying to
identify an oversubscription rate is the fact that in todays time of 
Entertainment Super Freeway" instead of yesterdays "Information Highway" it
is very difficult to know
exactly how much you can oversubscribe.  I really looks like the trend is
going towards almost a 1 to 1 ratio which IMO, will never work for far to
many reasons to
name here.  I buy so much bandwidth from my upstream and add users until I
start to see the graphs hitting their heads on the limit for more than a
half an hour each peak time.
I raise my bandwidth at that time. 
 
 
 
 
---Original Message---
 
From: Scott Reed
Date: 6/1/2012 11:40:07 AM
To: WISPA General List
Subject: Re: [WISPA] UC Berkeley study on WISPs
 
I am not sure exactly what you are trying to learn, but you may want to
change some questions to really understand.
In no way would I equate 10 minutes of a customer down with 10 minutes of an
AP down.  Likewise, 10 minutes of an AP down does not equate to 10 minutes
of an entire tower down.  And 10 minutes of any subdivision down is not the
same as 10 minutes of my upstream being down.  If you are going to collect
data, it needs to be able to be transformed into usable data.  From Marlon's
comment and your response I don't think you can get meaningful information
from the data.

You need to understand Marlon's comment.  Your statement that "your commit
to your customers" is not correct.  We commit to our customer up-to a
certain amount.  No minimum commitment, only a maximum.  If we get bandwidth
limited on a backhaul and can only deliver 2M to a 4M customer, we are still
honoring our commitment.  What you are really looking for is the maximum
usage we would experience if we could deliver maximum rate to every customer
at once.  This is not the same as what is committed to.  Now, there are some
service plan that do have a committed rate (CIR), but that does not seem to
be the norm for residential service.  This is not just a WISP thing. DSL and
cable do it the same way.  So, if we are doing best effort, our commitment
is 0.  If we are doing contracts with CIR specified, then our commitment is
the total of the CIRs.

All of this is important to get correct in you survey since your original
post indicated you are looking to help WISPs manage their networks.  To do
that, you have know what needs to be managed and how it needs to be managed.
 In my view both of these items play dramatically into how to manage the
network.

On 6/1/2012 1:11 PM, Shaddi Hasan wrote: 
Thanks for the feedback Marlon; I'll try to clarify.
By "outage", I mean any downtime anywhere in your network. So if a
hypothetical power failure knocked out one customer for ten minutes, that
would count as ten minutes of outage in my usage; likewise, if such an
outage affected the whole network, it would still be ten minutes of outage.
I am admittedly ignoring scale of outage, which I think is where the
confusion stems from. 
Secondly, on oversubscription, what I'm basically looking for is how much
capacity have you sold to your customers versus how much you buy from
upstream. So if you sell 100 10Mbps plans, your commit to your customers
would be 1Gbps, regardless of what the service level objective on that
service is (e.g., best effort, etc.)
Of course it is impossible to capture all the variety of operational
realities that WISPs face in a single survey, hence the follow up interviews
 which should help capture what the survey missed.
Thanks for bringing up these two very good points! I'd be very appreciative
if others who felt the survey didn't accurately capture their experience
would also get in touch.
Shaddi
sent from a phone 
On Jun 1, 2012 9:52 AM, "Marlon K. Schafer (509-982-2181)"  wrote:

I took the survey and a couple of things didn't quite fit for us.

On the outages.  We have a lot of tower sites and 4 different upstream
connections.  There is always some kind of trouble somewhere on the network.
But the whole network has almost never gone down and never for very long.

Power outages are rare and usually shorter than our batteries will hold us
online for.  Every few years a longer one hits us but we usually are able to
get generator power in place.

You also asked a question about how much internet we've sold to our
consumers.  I assume you are looking for "over subscription" numbers.

I wasn't sure how to answer that.  We sell a best effort service.  Our
customers aren't promised anything in excess of what our incoming capacity
is.  But often my network will deliver more capacity t

Re: [WISPA] UC Berkeley study on WISPs

[Shaddi Hasan]

Points well-taken! I'll make sure I address this.

Thanks,
Shaddi

On Fri, Jun 1, 2012 at 10:39 AM, Scott Reed  wrote:
> I am not sure exactly what you are trying to learn, but you may want to
> change some questions to really understand.
> In no way would I equate 10 minutes of a customer down with 10 minutes of an
> AP down.  Likewise, 10 minutes of an AP down does not equate to 10 minutes
> of an entire tower down.  And 10 minutes of any subdivision down is not the
> same as 10 minutes of my upstream being down.  If you are going to collect
> data, it needs to be able to be transformed into usable data.  From Marlon's
> comment and your response I don't think you can get meaningful information
> from the data.
>
> You need to understand Marlon's comment.  Your statement that "your commit
> to your customers" is not correct.  We commit to our customer up-to a
> certain amount.  No minimum commitment, only a maximum.  If we get bandwidth
> limited on a backhaul and can only deliver 2M to a 4M customer, we are still
> honoring our commitment.  What you are really looking for is the maximum
> usage we would experience if we could deliver maximum rate to every customer
> at once.  This is not the same as what is committed to.  Now, there are some
> service plan that do have a committed rate (CIR), but that does not seem to
> be the norm for residential service.  This is not just a WISP thing. DSL and
> cable do it the same way.  So, if we are doing best effort, our commitment
> is 0.  If we are doing contracts with CIR specified, then our commitment is
> the total of the CIRs.
>
> All of this is important to get correct in you survey since your original
> post indicated you are looking to help WISPs manage their networks.  To do
> that, you have know what needs to be managed and how it needs to be
> managed.  In my view both of these items play dramatically into how to
> manage the network.
>
>
> On 6/1/2012 1:11 PM, Shaddi Hasan wrote:
>
> Thanks for the feedback Marlon; I'll try to clarify.
>
> By "outage", I mean any downtime anywhere in your network. So if a
> hypothetical power failure knocked out one customer for ten minutes, that
> would count as ten minutes of outage in my usage; likewise, if such an
> outage affected the whole network, it would still be ten minutes of outage.
> I am admittedly ignoring scale of outage, which I think is where the
> confusion stems from.
>
> Secondly, on oversubscription, what I'm basically looking for is how much
> capacity have you sold to your customers versus how much you buy from
> upstream. So if you sell 100 10Mbps plans, your commit to your customers
> would be 1Gbps, regardless of what the service level objective on that
> service is (e.g., best effort, etc.)
>
> Of course it is impossible to capture all the variety of operational
> realities that WISPs face in a single survey, hence the follow up
> interviews, which should help capture what the survey missed.
>
> Thanks for bringing up these two very good points! I'd be very appreciative
> if others who felt the survey didn't accurately capture their experience
> would also get in touch.
>
> Shaddi
>
> sent from a phone
>
> On Jun 1, 2012 9:52 AM, "Marlon K. Schafer (509-982-2181)"
>  wrote:
>>
>> I took the survey and a couple of things didn't quite fit for us.
>>
>> On the outages.  We have a lot of tower sites and 4 different upstream
>> connections.  There is always some kind of trouble somewhere on the
>> network.
>> But the whole network has almost never gone down and never for very long.
>>
>> Power outages are rare and usually shorter than our batteries will hold us
>> online for.  Every few years a longer one hits us but we usually are able
>> to
>> get generator power in place.
>>
>> You also asked a question about how much internet we've sold to our
>> consumers.  I assume you are looking for "over subscription" numbers.
>>
>> I wasn't sure how to answer that.  We sell a best effort service.  Our
>> customers aren't promised anything in excess of what our incoming capacity
>> is.  But often my network will deliver more capacity than we even have
>> coming into a community.  So the overall customer capacity is every high
>> above what our incoming capacity is.
>>
>> laters,
>> marlon
>>
>> - Original Message -
>> From: "Shaddi Hasan" 
>> To: 
>> Cc: "WISPA General List" 
>> Sent: Wednesday, May 30, 2012 9:35 AM
>> Subject: Re: [WISPA] UC Berkeley study on WISPs
>>
>>
>> I'd

Re: [WISPA] UC Berkeley study on WISPs

[Joe Cracchiolo]

I don't know what you looking for as far as statistical outcome with regards to 
the "outage" metrics, but with larger scale networks, there is always something 
down.  If you count downtime in minutes, then I would think you need to count 
"uptime" in minutes multiplied by the number of devices, passive and active.  
How do you expect to handle that in your report?

Joe

From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Shaddi Hasan
Sent: Friday, June 01, 2012 10:11 AM
To: WISPA General List
Subject: Re: [WISPA] UC Berkeley study on WISPs


Thanks for the feedback Marlon; I'll try to clarify.

By "outage", I mean any downtime anywhere in your network. So if a hypothetical 
power failure knocked out one customer for ten minutes, that would count as ten 
minutes of outage in my usage; likewise, if such an outage affected the whole 
network, it would still be ten minutes of outage. I am admittedly ignoring 
scale of outage, which I think is where the confusion stems from.

Secondly, on oversubscription, what I'm basically looking for is how much 
capacity have you sold to your customers versus how much you buy from upstream. 
So if you sell 100 10Mbps plans, your commit to your customers would be 1Gbps, 
regardless of what the service level objective on that service is (e.g., best 
effort, etc.)

Of course it is impossible to capture all the variety of operational realities 
that WISPs face in a single survey, hence the follow up interviews, which 
should help capture what the survey missed.

Thanks for bringing up these two very good points! I'd be very appreciative if 
others who felt the survey didn't accurately capture their experience would 
also get in touch.

Shaddi

sent from a phone
On Jun 1, 2012 9:52 AM, "Marlon K. Schafer (509-982-2181)" 
mailto:o...@odessaoffice.com>> wrote:
I took the survey and a couple of things didn't quite fit for us.

On the outages.  We have a lot of tower sites and 4 different upstream
connections.  There is always some kind of trouble somewhere on the network.
But the whole network has almost never gone down and never for very long.

Power outages are rare and usually shorter than our batteries will hold us
online for.  Every few years a longer one hits us but we usually are able to
get generator power in place.

You also asked a question about how much internet we've sold to our
consumers.  I assume you are looking for "over subscription" numbers.

I wasn't sure how to answer that.  We sell a best effort service.  Our
customers aren't promised anything in excess of what our incoming capacity
is.  But often my network will deliver more capacity than we even have
coming into a community.  So the overall customer capacity is every high
above what our incoming capacity is.

laters,
marlon

- Original Message -
From: "Shaddi Hasan" mailto:sha...@cs.berkeley.edu>>
To: mailto:r...@ashtonbrooke.com>>
Cc: "WISPA General List" mailto:wireless@wispa.org>>
Sent: Wednesday, May 30, 2012 9:35 AM
Subject: Re: [WISPA] UC Berkeley study on WISPs


I'd be happy to do so; after I've compiled all the results I'll put
together a report to send out to WISPA.

Thanks!
Shaddi

On Wed, May 30, 2012 at 9:30 AM, Brough Turner 
mailto:broughtur...@gmail.com>>
wrote:
> Hi Shaddi,
>
> As an additional inducement, you might offer to send copies of whatever
> paper or report comes out of your research. I know I'd be interested in
> reading such a report
>
> Thanks,
>
> Brough
>
>
>
> Brough Turner
>
> netBlazr Inc. - Free your Broadband!
>
> Website | Google+ | Twitter | LinkedIn | Facebook | Blog | netBlazr Inc.
>
>
>
>
> On 5/30/12 12:15 PM, Shaddi Hasan wrote:
>
> tl;dr: Please take my survey about WISPs! It's quick and anonymous;
> you'll help science, and you might win a $100 Amazon gift card! SURVEY
> LINK ---> http://tier.cs.berkeley.edu/drupal/wisp-study
>
> Hello!
>
> My name is Shaddi, and I'm a graduate student at UC Berkeley in the
> TIER research group (http://tier.cs.berkeley.edu).
>
> We're conducting a research study on the network management practices
> and challenges faced by WISPs. Our study's goal is to develop an
> understanding of the network management practices and challenges of
> WISPs in order to guide research towards making WISPs simpler to
> manage.
>
> Our study has two parts. The first is a survey (which should take
> about 5-10 minutes). Every question in our survey is optional, and
> best estimates are fine. After completing the survey, you may
> volunteer to participate in a completely optional follow-up phone
> interview, which should take 30-45 minutes.
>
> After completing the survey, you may provid

Re: [WISPA] UC Berkeley study on WISPs

[Scott Reed]

I am not sure exactly what you are trying to learn, but you may want to 
change some questions to really understand.
In no way would I equate 10 minutes of a customer down with 10 minutes 
of an AP down.  Likewise, 10 minutes of an AP down does not equate to 10 
minutes of an entire tower down.  And 10 minutes of any subdivision down 
is not the same as 10 minutes of my upstream being down.  If you are 
going to collect data, it needs to be able to be transformed into usable 
data.  From Marlon's comment and your response I don't think you can get 
meaningful information from the data.


You need to understand Marlon's comment.  Your statement that "your 
commit to your customers" is not correct.  We commit to our customer 
up-to a certain amount.  No minimum commitment, only a maximum.  If we 
get bandwidth limited on a backhaul and can only deliver 2M to a 4M 
customer, we are still honoring our commitment.  What you are really 
looking for is the maximum usage we would experience if we could deliver 
maximum rate to every customer at once.  This is not the same as what is 
committed to.  Now, there are some service plan that do have a committed 
rate (CIR), but that does not seem to be the norm for residential 
service.  This is not just a WISP thing. DSL and cable do it the same 
way.  So, if we are doing best effort, our commitment is 0.  If we are 
doing contracts with CIR specified, then our commitment is the total of 
the CIRs.


All of this is important to get correct in you survey since your 
original post indicated you are looking to help WISPs manage their 
networks.  To do that, you have know what needs to be managed and how it 
needs to be managed.  In my view both of these items play dramatically 
into how to manage the network.


On 6/1/2012 1:11 PM, Shaddi Hasan wrote:


Thanks for the feedback Marlon; I'll try to clarify.

By "outage", I mean any downtime anywhere in your network. So if a 
hypothetical power failure knocked out one customer for ten minutes, 
that would count as ten minutes of outage in my usage; likewise, if 
such an outage affected the whole network, it would still be ten 
minutes of outage. I am admittedly ignoring scale of outage, which I 
think is where the confusion stems from.


Secondly, on oversubscription, what I'm basically looking for is how 
much capacity have you sold to your customers versus how much you buy 
from upstream. So if you sell 100 10Mbps plans, your commit to your 
customers would be 1Gbps, regardless of what the service level 
objective on that service is (e.g., best effort, etc.)


Of course it is impossible to capture all the variety of operational 
realities that WISPs face in a single survey, hence the follow up 
interviews, which should help capture what the survey missed.


Thanks for bringing up these two very good points! I'd be very 
appreciative if others who felt the survey didn't accurately capture 
their experience would also get in touch.


Shaddi

sent from a phone

On Jun 1, 2012 9:52 AM, "Marlon K. Schafer (509-982-2181)" 
mailto:o...@odessaoffice.com>> wrote:


I took the survey and a couple of things didn't quite fit for us.

On the outages.  We have a lot of tower sites and 4 different upstream
connections.  There is always some kind of trouble somewhere on
the network.
But the whole network has almost never gone down and never for
very long.

Power outages are rare and usually shorter than our batteries will
hold us
online for.  Every few years a longer one hits us but we usually
are able to
get generator power in place.

You also asked a question about how much internet we've sold to our
consumers.  I assume you are looking for "over subscription" numbers.

I wasn't sure how to answer that.  We sell a best effort service.  Our
customers aren't promised anything in excess of what our incoming
capacity
is.  But often my network will deliver more capacity than we even have
coming into a community.  So the overall customer capacity is
every high
above what our incoming capacity is.

laters,
marlon

- Original Message -
From: "Shaddi Hasan" mailto:sha...@cs.berkeley.edu>>
To: mailto:r...@ashtonbrooke.com>>
    Cc: "WISPA General List" mailto:wireless@wispa.org>>
Sent: Wednesday, May 30, 2012 9:35 AM
Subject: Re: [WISPA] UC Berkeley study on WISPs


I'd be happy to do so; after I've compiled all the results I'll put
together a report to send out to WISPA.

Thanks!
Shaddi

On Wed, May 30, 2012 at 9:30 AM, Brough Turner
mailto:broughtur...@gmail.com>>
wrote:
> Hi Shaddi,
>
> As an additional inducement, you might offer to send copies of
whatever
> paper or report comes out of your research. I 

Re: [WISPA] UC Berkeley study on WISPs

[Shaddi Hasan]

Thanks for the feedback Marlon; I'll try to clarify.

By "outage", I mean any downtime anywhere in your network. So if a
hypothetical power failure knocked out one customer for ten minutes, that
would count as ten minutes of outage in my usage; likewise, if such an
outage affected the whole network, it would still be ten minutes of outage.
I am admittedly ignoring scale of outage, which I think is where the
confusion stems from.

Secondly, on oversubscription, what I'm basically looking for is how much
capacity have you sold to your customers versus how much you buy from
upstream. So if you sell 100 10Mbps plans, your commit to your customers
would be 1Gbps, regardless of what the service level objective on that
service is (e.g., best effort, etc.)

Of course it is impossible to capture all the variety of operational
realities that WISPs face in a single survey, hence the follow up
interviews, which should help capture what the survey missed.

Thanks for bringing up these two very good points! I'd be very appreciative
if others who felt the survey didn't accurately capture their experience
would also get in touch.

Shaddi

sent from a phone
On Jun 1, 2012 9:52 AM, "Marlon K. Schafer (509-982-2181)" <
o...@odessaoffice.com> wrote:

> I took the survey and a couple of things didn't quite fit for us.
>
> On the outages.  We have a lot of tower sites and 4 different upstream
> connections.  There is always some kind of trouble somewhere on the
> network.
> But the whole network has almost never gone down and never for very long.
>
> Power outages are rare and usually shorter than our batteries will hold us
> online for.  Every few years a longer one hits us but we usually are able
> to
> get generator power in place.
>
> You also asked a question about how much internet we've sold to our
> consumers.  I assume you are looking for "over subscription" numbers.
>
> I wasn't sure how to answer that.  We sell a best effort service.  Our
> customers aren't promised anything in excess of what our incoming capacity
> is.  But often my network will deliver more capacity than we even have
> coming into a community.  So the overall customer capacity is every high
> above what our incoming capacity is.
>
> laters,
> marlon
>
> ----- Original Message -----
> From: "Shaddi Hasan" 
> To: 
> Cc: "WISPA General List" 
> Sent: Wednesday, May 30, 2012 9:35 AM
> Subject: Re: [WISPA] UC Berkeley study on WISPs
>
>
> I'd be happy to do so; after I've compiled all the results I'll put
> together a report to send out to WISPA.
>
> Thanks!
> Shaddi
>
> On Wed, May 30, 2012 at 9:30 AM, Brough Turner 
> wrote:
> > Hi Shaddi,
> >
> > As an additional inducement, you might offer to send copies of whatever
> > paper or report comes out of your research. I know I'd be interested in
> > reading such a report
> >
> > Thanks,
> >
> > Brough
> >
> >
> >
> > Brough Turner
> >
> > netBlazr Inc. – Free your Broadband!
> >
> > Website | Google+ | Twitter | LinkedIn | Facebook | Blog | netBlazr Inc.
> >
> >
> >
> >
> > On 5/30/12 12:15 PM, Shaddi Hasan wrote:
> >
> > tl;dr: Please take my survey about WISPs! It's quick and anonymous;
> > you'll help science, and you might win a $100 Amazon gift card! SURVEY
> > LINK ---> http://tier.cs.berkeley.edu/drupal/wisp-study
> >
> > Hello!
> >
> > My name is Shaddi, and I'm a graduate student at UC Berkeley in the
> > TIER research group (http://tier.cs.berkeley.edu).
> >
> > We're conducting a research study on the network management practices
> > and challenges faced by WISPs. Our study's goal is to develop an
> > understanding of the network management practices and challenges of
> > WISPs in order to guide research towards making WISPs simpler to
> > manage.
> >
> > Our study has two parts. The first is a survey (which should take
> > about 5-10 minutes). Every question in our survey is optional, and
> > best estimates are fine. After completing the survey, you may
> > volunteer to participate in a completely optional follow-up phone
> > interview, which should take 30-45 minutes.
> >
> > After completing the survey, you may provide your email address to be
> > entered into a drawing for one of three $100 Amazon.com gift cards.
> > Those who complete a follow-up interview will be entered into a
> > separate drawing for one of two additional $100 Amazon.com gift cards.
> >
> > Here's

Re: [WISPA] UC Berkeley study on WISPs

[Marlon K. Schafer (509-982-2181)]

I took the survey and a couple of things didn't quite fit for us.

On the outages.  We have a lot of tower sites and 4 different upstream 
connections.  There is always some kind of trouble somewhere on the network. 
But the whole network has almost never gone down and never for very long.

Power outages are rare and usually shorter than our batteries will hold us 
online for.  Every few years a longer one hits us but we usually are able to 
get generator power in place.

You also asked a question about how much internet we've sold to our 
consumers.  I assume you are looking for "over subscription" numbers.

I wasn't sure how to answer that.  We sell a best effort service.  Our 
customers aren't promised anything in excess of what our incoming capacity 
is.  But often my network will deliver more capacity than we even have 
coming into a community.  So the overall customer capacity is every high 
above what our incoming capacity is.

laters,
marlon

- Original Message - 
From: "Shaddi Hasan" 
To: 
Cc: "WISPA General List" 
Sent: Wednesday, May 30, 2012 9:35 AM
Subject: Re: [WISPA] UC Berkeley study on WISPs


I'd be happy to do so; after I've compiled all the results I'll put
together a report to send out to WISPA.

Thanks!
Shaddi

On Wed, May 30, 2012 at 9:30 AM, Brough Turner  
wrote:
> Hi Shaddi,
>
> As an additional inducement, you might offer to send copies of whatever
> paper or report comes out of your research. I know I'd be interested in
> reading such a report
>
> Thanks,
>
> Brough
>
>
>
> Brough Turner
>
> netBlazr Inc. – Free your Broadband!
>
> Website | Google+ | Twitter | LinkedIn | Facebook | Blog | netBlazr Inc.
>
>
>
>
> On 5/30/12 12:15 PM, Shaddi Hasan wrote:
>
> tl;dr: Please take my survey about WISPs! It's quick and anonymous;
> you'll help science, and you might win a $100 Amazon gift card! SURVEY
> LINK ---> http://tier.cs.berkeley.edu/drupal/wisp-study
>
> Hello!
>
> My name is Shaddi, and I'm a graduate student at UC Berkeley in the
> TIER research group (http://tier.cs.berkeley.edu).
>
> We're conducting a research study on the network management practices
> and challenges faced by WISPs. Our study's goal is to develop an
> understanding of the network management practices and challenges of
> WISPs in order to guide research towards making WISPs simpler to
> manage.
>
> Our study has two parts. The first is a survey (which should take
> about 5-10 minutes). Every question in our survey is optional, and
> best estimates are fine. After completing the survey, you may
> volunteer to participate in a completely optional follow-up phone
> interview, which should take 30-45 minutes.
>
> After completing the survey, you may provide your email address to be
> entered into a drawing for one of three $100 Amazon.com gift cards.
> Those who complete a follow-up interview will be entered into a
> separate drawing for one of two additional $100 Amazon.com gift cards.
>
> Here's what I promise:
> 1) This survey is completely anonymous, though if you choose to
> provide your name and/or your organization's name, I won't share it
> with anyone.
> 2) If I publish data from this study, I will only report aggregate
> statistics.
> 3) I will only share the raw data from the study with my research
> advisor, Prof. Eric Brewer.
>
> Here's the link to the survey:
> http://tier.cs.berkeley.edu/drupal/wisp-study
>
> If you have any questions, feel free to contact me either directly or
> on-list.
>
> Thanks!
> Shaddi
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
>
>
>
> --
>
> Thanks,
>
> Brough
>
>
>
> Brough Turner
>
> netBlazr Inc. – Free your Broadband!
>
> Mobile: 617-285-0433 Skype: brough
>
> netBlazr Inc. | Google+ | Twitter | LinkedIn | Facebook | Blog | Personal
> website
>
>
___
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless 

___
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Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless

Re: [WISPA] UC Berkeley study on WISPs

[Shaddi Hasan]

I'd be happy to do so; after I've compiled all the results I'll put
together a report to send out to WISPA.

Thanks!
Shaddi

On Wed, May 30, 2012 at 9:30 AM, Brough Turner  wrote:
> Hi Shaddi,
>
> As an additional inducement, you might offer to send copies of whatever
> paper or report comes out of your research.  I know I'd be interested in
> reading such a report
>
> Thanks,
>
> Brough
>
>
>
> Brough Turner
>
> netBlazr Inc. – Free your Broadband!
>
> Website | Google+ | Twitter | LinkedIn | Facebook | Blog | netBlazr Inc.
>
>
>
>
> On 5/30/12 12:15 PM, Shaddi Hasan wrote:
>
> tl;dr: Please take my survey about WISPs! It's quick and anonymous;
> you'll help science, and you might win a $100 Amazon gift card! SURVEY
> LINK ---> http://tier.cs.berkeley.edu/drupal/wisp-study
>
> Hello!
>
> My name is Shaddi, and I'm a graduate student at UC Berkeley in the
> TIER research group (http://tier.cs.berkeley.edu).
>
> We're conducting a research study on the network management practices
> and challenges faced by WISPs. Our study's goal is to develop an
> understanding of the network management practices and challenges of
> WISPs in order to guide research towards making WISPs simpler to
> manage.
>
> Our study has two parts. The first is a survey (which should take
> about 5-10 minutes). Every question in our survey is optional, and
> best estimates are fine. After completing the survey, you may
> volunteer to participate in a completely optional follow-up phone
> interview, which should take 30-45 minutes.
>
> After completing the survey, you may provide your email address to be
> entered into a drawing for one of three $100 Amazon.com gift cards.
> Those who complete a follow-up interview will be entered into a
> separate drawing for one of two additional $100 Amazon.com gift cards.
>
> Here's what I promise:
> 1) This survey is completely anonymous, though if you choose to
> provide your name and/or your organization's name, I won't share it
> with anyone.
> 2) If I publish data from this study, I will only report aggregate
> statistics.
> 3) I will only share the raw data from the study with my research
> advisor, Prof. Eric Brewer.
>
> Here's the link to the survey:
> http://tier.cs.berkeley.edu/drupal/wisp-study
>
> If you have any questions, feel free to contact me either directly or
> on-list.
>
> Thanks!
> Shaddi
> ___
> Wireless mailing list
> Wireless@wispa.org
> http://lists.wispa.org/mailman/listinfo/wireless
>
>
>
> --
>
> Thanks,
>
> Brough
>
>
>
> Brough Turner
>
> netBlazr Inc. – Free your Broadband!
>
> Mobile:  617-285-0433   Skype:  brough
>
> netBlazr Inc. | Google+ | Twitter | LinkedIn | Facebook | Blog | Personal
> website
>
>
___
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Re: [WISPA] UC Berkeley study on WISPs

[Rick Harnish]

Shaddi,

I sent it out as an announcement email, which will go out to every email
address that is subscribed to a WISPA mailing list.  This will include
Members and Non-Members.  WISPA would like to have more detailed information
from the survey than you will be making public.  We thank you for doing this
and hope we can work together.

Where there is a Wisp, there is a way!

Respectfully,

Rick Harnish
Executive Director
WISPA
260-307-4000 cell
866-317-2851 Option 2 WISPA Office
Skype: rick.harnish.
rharn...@wispa.org
adm...@wispa.org (Trina and Rick)




-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Shaddi Hasan
Sent: Wednesday, May 30, 2012 12:15 PM
To: WISPA General List
Subject: [WISPA] UC Berkeley study on WISPs

tl;dr: Please take my survey about WISPs! It's quick and anonymous; you'll
help science, and you might win a $100 Amazon gift card! SURVEY LINK
---> http://tier.cs.berkeley.edu/drupal/wisp-study

Hello!

My name is Shaddi, and I'm a graduate student at UC Berkeley in the TIER
research group (http://tier.cs.berkeley.edu).

We're conducting a research study on the network management practices and
challenges faced by WISPs. Our study's goal is to develop an understanding
of the network management practices and challenges of WISPs in order to
guide research towards making WISPs simpler to manage.

Our study has two parts. The first is a survey (which should take about 5-10
minutes). Every question in our survey is optional, and best estimates are
fine. After completing the survey, you may volunteer to participate in a
completely optional follow-up phone interview, which should take 30-45
minutes.

After completing the survey, you may provide your email address to be
entered into a drawing for one of three $100 Amazon.com gift cards.
Those who complete a follow-up interview will be entered into a separate
drawing for one of two additional $100 Amazon.com gift cards.

Here's what I promise:
1) This survey is completely anonymous, though if you choose to provide your
name and/or your organization's name, I won't share it with anyone.
2) If I publish data from this study, I will only report aggregate
statistics.
3) I will only share the raw data from the study with my research advisor,
Prof. Eric Brewer.

Here's the link to the survey:
http://tier.cs.berkeley.edu/drupal/wisp-study

If you have any questions, feel free to contact me either directly or
on-list.

Thanks!
Shaddi
___
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Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless

___
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Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless

Re: [WISPA] UC Berkeley study on WISPs

[Brough Turner]

Hi Shaddi,

As an additional inducement, you might offer to send copies of whatever 
paper or report comes out of your research.  I know I'd be interested in 
reading such a report


Thanks,

Brough

Brough Turner

netBlazr Inc. -- Free your Broadband!

Website  | Google+ 
 | Twitter 
 | LinkedIn 
 | Facebook 
 | Blog 
 | netBlazr Inc. 



On 5/30/12 12:15 PM, Shaddi Hasan wrote:

tl;dr: Please take my survey about WISPs! It's quick and anonymous;
you'll help science, and you might win a $100 Amazon gift card! SURVEY
LINK --->  http://tier.cs.berkeley.edu/drupal/wisp-study

Hello!

My name is Shaddi, and I'm a graduate student at UC Berkeley in the
TIER research group (http://tier.cs.berkeley.edu).

We're conducting a research study on the network management practices
and challenges faced by WISPs. Our study's goal is to develop an
understanding of the network management practices and challenges of
WISPs in order to guide research towards making WISPs simpler to
manage.

Our study has two parts. The first is a survey (which should take
about 5-10 minutes). Every question in our survey is optional, and
best estimates are fine. After completing the survey, you may
volunteer to participate in a completely optional follow-up phone
interview, which should take 30-45 minutes.

After completing the survey, you may provide your email address to be
entered into a drawing for one of three $100 Amazon.com gift cards.
Those who complete a follow-up interview will be entered into a
separate drawing for one of two additional $100 Amazon.com gift cards.

Here's what I promise:
1) This survey is completely anonymous, though if you choose to
provide your name and/or your organization's name, I won't share it
with anyone.
2) If I publish data from this study, I will only report aggregate statistics.
3) I will only share the raw data from the study with my research
advisor, Prof. Eric Brewer.

Here's the link to the survey:
http://tier.cs.berkeley.edu/drupal/wisp-study

If you have any questions, feel free to contact me either directly or on-list.

Thanks!
Shaddi
___
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Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless



--

Thanks,

Brough

Brough Turner

netBlazr Inc. -- Free your Broadband!

Mobile:617-285-0433 Skype:brough

netBlazr Inc. | Google+ 
 | Twitter 
 | LinkedIn 
 | Facebook 
 | Blog 
 | Personal website 



___
Wireless mailing list
Wireless@wispa.org
http://lists.wispa.org/mailman/listinfo/wireless

[WISPA] UC Berkeley study on WISPs

[Shaddi Hasan]

tl;dr: Please take my survey about WISPs! It's quick and anonymous;
you'll help science, and you might win a $100 Amazon gift card! SURVEY
LINK ---> http://tier.cs.berkeley.edu/drupal/wisp-study

Hello!

My name is Shaddi, and I'm a graduate student at UC Berkeley in the
TIER research group (http://tier.cs.berkeley.edu).

We're conducting a research study on the network management practices
and challenges faced by WISPs. Our study's goal is to develop an
understanding of the network management practices and challenges of
WISPs in order to guide research towards making WISPs simpler to
manage.

Our study has two parts. The first is a survey (which should take
about 5-10 minutes). Every question in our survey is optional, and
best estimates are fine. After completing the survey, you may
volunteer to participate in a completely optional follow-up phone
interview, which should take 30-45 minutes.

After completing the survey, you may provide your email address to be
entered into a drawing for one of three $100 Amazon.com gift cards.
Those who complete a follow-up interview will be entered into a
separate drawing for one of two additional $100 Amazon.com gift cards.

Here's what I promise:
1) This survey is completely anonymous, though if you choose to
provide your name and/or your organization's name, I won't share it
with anyone.
2) If I publish data from this study, I will only report aggregate statistics.
3) I will only share the raw data from the study with my research
advisor, Prof. Eric Brewer.

Here's the link to the survey:
http://tier.cs.berkeley.edu/drupal/wisp-study

If you have any questions, feel free to contact me either directly or on-list.

Thanks!
Shaddi
___
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