Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues

Troubleshooting seemingly disjointed problems and crowdsourcing recommendations is always a tricky thing for us to navigate. Personally, I like to look at things like "absolutely everything is okay except for one single app" with a grain of salt unless I can back it up with empirical evidence

Re: Macbook zoom wireless dropout issues

That there are widespread problems with Zoom, and often just Zoom, is not hard to appreciate- one random sample: https://www.reddit.com/r/Zoom/comments/g58olb/keep_getting_your_internet_connection_is_unstable/?utm_medium=android_app_source=share The risk in tweaking controller settings for just

RE: [WIRELESS-LAN] Macbook zoom wireless dropout issues

I am seeing in another channel talk about Zoom pushing Macbook CPU to almost 100% especially when other apps are open, and the effect is worse per model and HW specs. I don’t know this to be true, but a couple of respectable folks saying so. If so, one takeaway would be to make sure Zoom client

Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues

 Cheers Ian J Lyons Network Architect - Rollins College 401.413.1661 Cell 407.628.6396 Desk From: The EDUCAUSE Wireless Issues Community Group Listserv on behalf of Lee H Badman <00db5b77bd95-dmarc-requ...@listserv.educause.edu> Sent: Friday, February

RE: [WIRELESS-LAN] Macbook zoom wireless dropout issues

The only problem I have there- with “where your vendor tells you to start”- is that the vendor loves to push “go to latest code”. THEN… Oops- now you got a new problem. Better downgrade. Let’s try this escalation code. Whoopsie, new bug… Let’s try THIS escalation code. Darn… different bugs.

Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues

We had a huge upswell of Mac users not being able to connect and the newest OS was at fault. Older macs further away...no issues. Mac's with new OS right under an AP... couldnt connect reliably, huge CPU spikes and or crappy wifi. Ahh, I love Apple. But yeah, in this instance, dont discount

RE: [WIRELESS-LAN] Macbook zoom wireless dropout issues

I was just following this thread along until a ticket dropped in my lap this morning with a large Zoom session that apparently was cratering all over the place. After reviewing the connection report from Zoom for the session in question, there’s a pretty strong correlation between clients

Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues

We are an Aruba shop at Denison University and have received reports of issues on Zoom and Google Meet as well mostly on Mac OS. Looking into the Zoom dashboard statistics of some of these calls we are seeing the "Max Loss" percentage go up to 99% frequently and back down to 2-6 % on wireless when

Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues

On Feb 12, 2021, at 07:56, Sidharth Nandury mailto:nandu...@denison.edu>> wrote: We are an Aruba shop at Denison University and have received reports of issues on Zoom and Google Meet as well mostly on Mac OS. Looking into the Zoom dashboard statistics of some of these calls we are seeing

RE: [WIRELESS-LAN] Macbook zoom wireless dropout issues

The by-product? "The campus network sucks. I'm using my hotspot..." let the fun begin. Lee Badman | Network Architect (CWNE#200) Information Technology Services (NDD Group) 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 e lhbad...@syr.edu w

RE: [WIRELESS-LAN] Macbook zoom wireless dropout issues

Ok, I’m going to throw something out there that may sound stupid, but I am ok with appearing stupid. When a client initiates a zoom call is that done via UDP or TCP? If it is done via UDP, can the session fail over to using TCP SSL connectivity in the middle of the call? Can that in turn create

RE: [WIRELESS-LAN] Macbook zoom wireless dropout issues

Making sure you have the UDP ports permitted for Zoom is important to ensure quality. Whilst Zoom will work with just TCP 80 and 443 enabled, clients that are restricted to using those ports will more frequently run into quality issues, and from our experience will more frequently be forced to

RE: [WIRELESS-LAN] Macbook zoom wireless dropout issues

Zoom starts out trying UDP/8801, then if that fails goes to TCP/8801. Then if that fails it runs SSL on TCP/443. Then if that fails the user has to use the web client over http/https. You can find the networks needed in an automatically updated text list format for linking to dynamic

RE: [WIRELESS-LAN] Macbook zoom wireless dropout issues

Thanks David! Don Sullivan Network Administrator Technology Services 205-726-2111 | office dsulli...@samford.edu LinkedIn www.samford.edu 800 Lakeshore Drive Birmingham, AL

Re: [WIRELESS-LAN] Macbook zoom wireless dropout issues

These are all outbound 8801 connections? We don't block outbound, but we do block inbound, and our firewall is blocking a number on port 8801. Zoom's Firewall article https://support.zoom.us/hc/en-us/articles/201362683 only shows outbound as being required, but the inbound traffic is puzzling.

RE: [WIRELESS-LAN] Macbook zoom wireless dropout issues

Are the blocks that you’re seeing coming from one of the Zoom subnets in the listing? https://support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom speicifies that all the subnets should be allowed both inbound and outbound. It might not all be