The Assistant Vice Chancellor for Information Technology Services Communication
Technologies (CommTech) is responsible for developing strategy and providing
leadership and direction for the groups supplying design/architecture,
installation, maintenance, operation and support for the entire
That's a good observation. We have had little need for support but when we
did Ruckus was very persistent in solving the issue. Some may say they
bugged us a lot to make sure everything was in order.
They have a cloud based solution that we have just started to look at.
Having just one campus
One major point to consider is vendor support. We are not a Ruckus Wireless
customer but we just moved away from one of their prodicts to a different third
party product.
We just moved away from Cloudpath (we tried Wizard & ES) due to poor support
experiences and lack of timely updates for new
