Re: [WISPA] per customer computer pricing
We block all P2P traffic (thanks to MT). I tell this to my customers upfront, it says so in our TOS in bold. We are running with a 3meg all you can eat fibre connection to the internet. The gov in Canada is trying to find a way to collect royalties from the ISP, who then will collect it from their clients, just like we collect their GST (general sales tax) and PST (provincial sales tax). Right now not even I can download from P2P and that is way it is going to stay, we don't even allow bit-torrent. Most times these things are used in an illegal context. You have a Good Day now, Carl A Jeptha http://www.airnet.ca Office Phone: 905 349-2084 Office Hours: 9:00am - 5:00pm skype cajeptha Mac Dearman wrote: The way I make them understand is that I tell them that I have hundreds of businesses (call them by name) that use less than 3gigs of data transfer a month. I also tell them that it is relatively impossible for them to even get close to 2 gigs of transfer by sending emails, general surfing, goggling...etc without hitting the P2P stuff downloading movies music. We do limit p2p on this network as well as limit residential threads onto the internet. We have always shaped the P2P on the network as a whole, but only in the last 2 months have we limited the connections. I must confess that it brought the bandwidth utilization down by 7mbps. That is a TRAMATIC difference! Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Saturday, February 17, 2007 1:03 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Yes, but how do you explain what 5G/month is to the average sub?? They worry because they don't see this with the 'big boys' that advertize don't sevre their area. Do you find it takes alot more selling/education for each sub? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] per customer computer pricing
In general we only limit the connections for residential and the lowest end business packages- The higher end packages have no limits although we will usually restrict peer to peer unless the business customers asks us not too.. This has proved to be a very effective tool for those residential customers who set up a office at home/barn and then start hiring people. They can start with a residential package but will need to upgrade if they want to have employees on the connection. It also allows us to handle the 1 man offices in a commercial building- We will sometimes allow a residential package in that case and don't have to worry they will share it with others. Marty __ Marty Dougherty CEO Roadstar Internet Inc [EMAIL PROTECTED] 703-623-4542 (Cell) 703-554-6620 (office) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Sunday, February 18, 2007 3:03 AM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Marty, consider limiting the number of simultaneous connections- Excellent idea, for residential. Have you played with that practice for Business subscribers? If so, what works appropriatly for business? Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Marty Dougherty [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Saturday, February 17, 2007 2:16 PM Subject: RE: [WISPA] per customer computer pricing You could also consider limiting the number of simultaneous connections- We limit our residential plans to 75 (Family basic) and 100 (family Power) simultaneous connections. If they share the connections or have many computers they will max out real quick. The numbers have been tested (75 and 100) over the past few years and cover 99% of our residential user's just fine. This also helps with peer to peer traffic as well. We use Allot bandwidth managers but most of the standards traffic managers can do it. Marty __ Marty Dougherty CEO Roadstar Internet Inc [EMAIL PROTECTED] 703-623-4542 (Cell) 703-554-6620 (office) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Saturday, February 17, 2007 2:03 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Yes, but how do you explain what 5G/month is to the average sub?? They worry because they don't see this with the 'big boys' that advertize don't sevre their area. Do you find it takes alot more selling/education for each sub? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http
Re: [WISPA] per customer computer pricing
Marty, How are you limiting the number of connections to your customer? Sorry if you have answered previously. I am a bit lost in all the posts lately. Thanks, Scriv Marty Dougherty wrote: In general we only limit the connections for residential and the lowest end business packages- The higher end packages have no limits although we will usually restrict peer to peer unless the business customers asks us not too.. This has proved to be a very effective tool for those residential customers who set up a office at home/barn and then start hiring people. They can start with a residential package but will need to upgrade if they want to have employees on the connection. It also allows us to handle the 1 man offices in a commercial building- We will sometimes allow a residential package in that case and don't have to worry they will share it with others. Marty __ Marty Dougherty CEO Roadstar Internet Inc [EMAIL PROTECTED] 703-623-4542 (Cell) 703-554-6620 (office) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Sunday, February 18, 2007 3:03 AM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Marty, consider limiting the number of simultaneous connections- Excellent idea, for residential. Have you played with that practice for Business subscribers? If so, what works appropriatly for business? Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Marty Dougherty [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Saturday, February 17, 2007 2:16 PM Subject: RE: [WISPA] per customer computer pricing You could also consider limiting the number of simultaneous connections- We limit our residential plans to 75 (Family basic) and 100 (family Power) simultaneous connections. If they share the connections or have many computers they will max out real quick. The numbers have been tested (75 and 100) over the past few years and cover 99% of our residential user's just fine. This also helps with peer to peer traffic as well. We use Allot bandwidth managers but most of the standards traffic managers can do it. Marty __ Marty Dougherty CEO Roadstar Internet Inc [EMAIL PROTECTED] 703-623-4542 (Cell) 703-554-6620 (office) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Saturday, February 17, 2007 2:03 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Yes, but how do you explain what 5G/month is to the average sub?? They worry because they don't see this with the 'big boys' that advertize don't sevre their area. Do you find it takes alot more selling/education for each sub? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based
RE: [WISPA] per customer computer pricing
We use an Allot bandwidth manager that sits between the customer and our last router. I was mentioning that we limit our basic family plan to 75 connections and our family power plan to 100 connections. Marty -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Scrivner Sent: Sunday, February 18, 2007 1:44 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Marty, How are you limiting the number of connections to your customer? Sorry if you have answered previously. I am a bit lost in all the posts lately. Thanks, Scriv Marty Dougherty wrote: In general we only limit the connections for residential and the lowest end business packages- The higher end packages have no limits although we will usually restrict peer to peer unless the business customers asks us not too.. This has proved to be a very effective tool for those residential customers who set up a office at home/barn and then start hiring people. They can start with a residential package but will need to upgrade if they want to have employees on the connection. It also allows us to handle the 1 man offices in a commercial building- We will sometimes allow a residential package in that case and don't have to worry they will share it with others. Marty __ Marty Dougherty CEO Roadstar Internet Inc [EMAIL PROTECTED] 703-623-4542 (Cell) 703-554-6620 (office) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Sunday, February 18, 2007 3:03 AM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Marty, consider limiting the number of simultaneous connections- Excellent idea, for residential. Have you played with that practice for Business subscribers? If so, what works appropriatly for business? Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Marty Dougherty [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Saturday, February 17, 2007 2:16 PM Subject: RE: [WISPA] per customer computer pricing You could also consider limiting the number of simultaneous connections- We limit our residential plans to 75 (Family basic) and 100 (family Power) simultaneous connections. If they share the connections or have many computers they will max out real quick. The numbers have been tested (75 and 100) over the past few years and cover 99% of our residential user's just fine. This also helps with peer to peer traffic as well. We use Allot bandwidth managers but most of the standards traffic managers can do it. Marty __ Marty Dougherty CEO Roadstar Internet Inc [EMAIL PROTECTED] 703-623-4542 (Cell) 703-554-6620 (office) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Saturday, February 17, 2007 2:03 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Yes, but how do you explain what 5G/month is to the average sub?? They worry because they don't see this with the 'big boys' that advertize don't sevre their area. Do you find it takes alot more selling/education for each sub? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over
Re: [WISPA] per customer computer pricing - let's examine
Well your probably right, but a couple of things. Everyone pays up front an install and activation fee and the numbers I posted are approx. 2nd thing, how much is bandwidth cost? Most people look at their high bandwidth usage and say that is how much they are paying and that is how much it cost. But is that accurate? If you buy bandwidth, say 10 megs at 150.00 per meg. And you have a peak say at 10 megs during that 1 or 4 hours of peak time, how much did the bandwidth cost you at the off peak times thats not being used? maybe your bandwidth is actually costing you even more than is calculated because you have to consider your peak is only 5 or 10% of the time and the rest of the time when you are at say 5 megs it's actually costing you 300.00 per meg So on off peak time, you have ooogles of bandwidth that you are paying for, but not using, how much are you loosing for unused bandwidth? is it wiser to get something for unused over-priced bandwidth or is it better to say NO, I would rather let the bandwidth go unused and not collect any revenue? Now consider from a marketing point of view. Lets do the small town market where everyone is telling everyone their expert opinion and word spreads like wildfire. Word of mouth. And the advertising rates cost you just the same as a big city. Do you want your subs telling your other subs or potential subs that you are charging them more because they downloaded a movie and went over a bit cap of a couple gigs and then have to spend lots and lots of money to advertise to convince people to use your service, or would it be wiser to spend the advertising money with your subs by giving them some beni's like plenty of speed and good service without the extra charges? I think it's kinda complicated, but to me the common denominator in all this is to make the customer happy, and use them for woma. Not saying your wrong, but rather it's how you look at it. I look at it this way. George Peter R. wrote: George Rogato wrote: The very next day a sub called and complained that he was having issues downloading his news groups and was considering changing over to DSL. I've had this sub for 5 years and the original reason he bought broadband from me was because he came to his retirement home here on the coast on some weekends and wanted to be able to download some movies from newsgroups he subscribed to. 5 years = 60 months = $42 per month ($41.66 using the $2500) Does that include the 2 CPE and 2 installs? IN this past month he grabbed 40GB. How much do you pay for 40GB? At even Cogent's rate of $15 per MB + tower rental + overhead, what is the net profit? Does he pay by credit card? So lose 4% or $1.40). (I don't need to know, but you do.) My best advice is to find ways to increase ARPU from these customers. Whether that be affiliate income from shopping; partner income from other services sold that are outsourced; PC maintenece; virus insurance; back-up; etc. Just my 2 cents worth. Peter Radizeski RAD-INFO, Inc. www.marketingideaguy.com I've always tried to engineer my systems to be able to have the capacity to service this type of customer. I buy extra bandwidth, more than I need. and I try not to load up my ap's and make sure they have nice big fat feeds. We ended up swapping out his cpe and pointing him at a diferent ap. This was the day after Marlons thread. which was about feb 1st. here is his usage up till now: TX Data: 1,556,767,671 RX Data: 39,673,651,793 BYTES or 36.95 gigs to data downloaded and it's only day 17 out of 30. His usagge has not impacted my system and his usage is like once or twice a week. When I look at this guy, I see dollar signs. $2,500 for the money he has given me and I think even more he will give me in the future. I realize not everyone has this business plan, or can even afford the bandwidth, so I'm not implying anyone is doing it wrong, just that we can handle these types of subs and make a profit from it if we engineer our network to accomadate this type of user. George -- George Rogato Welcome to WISPA www.wispa.org http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] per customer computer pricing - let's examine
I was just asking you to examine what the true costs are of delivering service. You correct about the unused BW - and for most BW is a fixed monthly cost, same as rent, tower, payroll. All that needs to be considered when tackling pricing. Back in the T1 days, the over-subscription was usually 7 to1. The first 3 were expensive costs; the last 4 not so much. I also wanted to remind you to find ways to upsell :) - Peter @ RAD-INFO, Inc. George Rogato wrote: Well your probably right, but a couple of things. Everyone pays up front an install and activation fee and the numbers I posted are approx. 2nd thing, how much is bandwidth cost? Most people look at their high bandwidth usage and say that is how much they are paying and that is how much it cost. But is that accurate? If you buy bandwidth, say 10 megs at 150.00 per meg. And you have a peak say at 10 megs during that 1 or 4 hours of peak time, how much did the bandwidth cost you at the off peak times thats not being used? maybe your bandwidth is actually costing you even more than is calculated because you have to consider your peak is only 5 or 10% of the time and the rest of the time when you are at say 5 megs it's actually costing you 300.00 per meg So on off peak time, you have ooogles of bandwidth that you are paying for, but not using, how much are you loosing for unused bandwidth? is it wiser to get something for unused over-priced bandwidth or is it better to say NO, I would rather let the bandwidth go unused and not collect any revenue? Now consider from a marketing point of view. Lets do the small town market where everyone is telling everyone their expert opinion and word spreads like wildfire. Word of mouth. And the advertising rates cost you just the same as a big city. Do you want your subs telling your other subs or potential subs that you are charging them more because they downloaded a movie and went over a bit cap of a couple gigs and then have to spend lots and lots of money to advertise to convince people to use your service, or would it be wiser to spend the advertising money with your subs by giving them some beni's like plenty of speed and good service without the extra charges? I think it's kinda complicated, but to me the common denominator in all this is to make the customer happy, and use them for woma. Not saying your wrong, but rather it's how you look at it. I look at it this way. George -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] per customer computer pricing - let's examine
Upsell, that is where I do not do as well. You are right on Peter. I also have a pc shop, and do fairly well at selling hardware, although that is not as profitable as I would like it to be. George Peter R. wrote: I was just asking you to examine what the true costs are of delivering service. You correct about the unused BW - and for most BW is a fixed monthly cost, same as rent, tower, payroll. All that needs to be considered when tackling pricing. Back in the T1 days, the over-subscription was usually 7 to1. The first 3 were expensive costs; the last 4 not so much. I also wanted to remind you to find ways to upsell :) - Peter @ RAD-INFO, Inc. George Rogato wrote: Well your probably right, but a couple of things. Everyone pays up front an install and activation fee and the numbers I posted are approx. 2nd thing, how much is bandwidth cost? Most people look at their high bandwidth usage and say that is how much they are paying and that is how much it cost. But is that accurate? If you buy bandwidth, say 10 megs at 150.00 per meg. And you have a peak say at 10 megs during that 1 or 4 hours of peak time, how much did the bandwidth cost you at the off peak times thats not being used? maybe your bandwidth is actually costing you even more than is calculated because you have to consider your peak is only 5 or 10% of the time and the rest of the time when you are at say 5 megs it's actually costing you 300.00 per meg So on off peak time, you have ooogles of bandwidth that you are paying for, but not using, how much are you loosing for unused bandwidth? is it wiser to get something for unused over-priced bandwidth or is it better to say NO, I would rather let the bandwidth go unused and not collect any revenue? Now consider from a marketing point of view. Lets do the small town market where everyone is telling everyone their expert opinion and word spreads like wildfire. Word of mouth. And the advertising rates cost you just the same as a big city. Do you want your subs telling your other subs or potential subs that you are charging them more because they downloaded a movie and went over a bit cap of a couple gigs and then have to spend lots and lots of money to advertise to convince people to use your service, or would it be wiser to spend the advertising money with your subs by giving them some beni's like plenty of speed and good service without the extra charges? I think it's kinda complicated, but to me the common denominator in all this is to make the customer happy, and use them for woma. Not saying your wrong, but rather it's how you look at it. I look at it this way. George -- George Rogato Welcome to WISPA www.wispa.org http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] per customer computer pricing
We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] per customer computer pricing
I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] per customer computer pricing
Yes, but how do you explain what 5G/month is to the average sub?? They worry because they don't see this with the 'big boys' that advertize don't sevre their area. Do you find it takes alot more selling/education for each sub? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] per customer computer pricing
You could also consider limiting the number of simultaneous connections- We limit our residential plans to 75 (Family basic) and 100 (family Power) simultaneous connections. If they share the connections or have many computers they will max out real quick. The numbers have been tested (75 and 100) over the past few years and cover 99% of our residential user's just fine. This also helps with peer to peer traffic as well. We use Allot bandwidth managers but most of the standards traffic managers can do it. Marty __ Marty Dougherty CEO Roadstar Internet Inc [EMAIL PROTECTED] 703-623-4542 (Cell) 703-554-6620 (office) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Saturday, February 17, 2007 2:03 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Yes, but how do you explain what 5G/month is to the average sub?? They worry because they don't see this with the 'big boys' that advertize don't sevre their area. Do you find it takes alot more selling/education for each sub? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] per customer computer pricing
I don't bother with any of this. Most subs don't use much and the few that do either have no effect on my system or end up going elsewhere. I prefer to not have them go elsewhere, because I have ample unused bandwidth and most of my aps can handle the extra traffic, amd I can use the revenue... We had a thread recently where Marlon was explaining how much he would charge for extra bandwidth. The very next day a sub called and complained that he was having issues downloading his news groups and was considering changing over to DSL. I've had this sub for 5 years and the original reason he bought broadband from me was because he came to his retirement home here on the coast on some weekends and wanted to be able to download some movies from newsgroups he subscribed to. I've always tried to engineer my systems to be able to have the capacity to service this type of customer. I buy extra bandwidth, more than I need. and I try not to load up my ap's and make sure they have nice big fat feeds. We ended up swapping out his cpe and pointing him at a diferent ap. This was the day after Marlons thread. which was about feb 1st. here is his usage up till now: TX Data: 1,556,767,671 RX Data: 39,673,651,793 BYTES or 36.95 gigs to data downloaded and it's only day 17 out of 30. His usagge has not impacted my system and his usage is like once or twice a week. When I look at this guy, I see dollar signs. $2,500 for the money he has given me and I think even more he will give me in the future. I realize not everyone has this business plan, or can even afford the bandwidth, so I'm not implying anyone is doing it wrong, just that we can handle these types of subs and make a profit from it if we engineer our network to accomadate this type of user. George rabbtux rabbtux wrote: Yes, but how do you explain what 5G/month is to the average sub?? They worry because they don't see this with the 'big boys' that advertize don't sevre their area. Do you find it takes alot more selling/education for each sub? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- George Rogato Welcome to WISPA www.wispa.org http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] per customer computer pricing
The way I make them understand is that I tell them that I have hundreds of businesses (call them by name) that use less than 3gigs of data transfer a month. I also tell them that it is relatively impossible for them to even get close to 2 gigs of transfer by sending emails, general surfing, goggling...etc without hitting the P2P stuff downloading movies music. We do limit p2p on this network as well as limit residential threads onto the internet. We have always shaped the P2P on the network as a whole, but only in the last 2 months have we limited the connections. I must confess that it brought the bandwidth utilization down by 7mbps. That is a TRAMATIC difference! Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Saturday, February 17, 2007 1:03 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Yes, but how do you explain what 5G/month is to the average sub?? They worry because they don't see this with the 'big boys' that advertize don't sevre their area. Do you find it takes alot more selling/education for each sub? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] per customer computer pricing
Care to share what the simultaneous connection limits you used? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: The way I make them understand is that I tell them that I have hundreds of businesses (call them by name) that use less than 3gigs of data transfer a month. I also tell them that it is relatively impossible for them to even get close to 2 gigs of transfer by sending emails, general surfing, goggling...etc without hitting the P2P stuff downloading movies music. We do limit p2p on this network as well as limit residential threads onto the internet. We have always shaped the P2P on the network as a whole, but only in the last 2 months have we limited the connections. I must confess that it brought the bandwidth utilization down by 7mbps. That is a TRAMATIC difference! Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Saturday, February 17, 2007 1:03 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Yes, but how do you explain what 5G/month is to the average sub?? They worry because they don't see this with the 'big boys' that advertize don't sevre their area. Do you find it takes alot more selling/education for each sub? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] per customer computer pricing
The ISP is directly affected by the bandwidth used by an account but is also affected by the loss of revenue if that account is redistributing the service. That is theft of service the same as wiring up an apartment building with cable TV from a single account. Connection measuring can put a constraint on P2P since many of the BitTorrent types can open thousands of flows when they need to. However, it may not be an indication of service redistribution since, for example, redistributing Internet access to an office park behind a gateway may show up only a couple dozen flows and not eat up significant bandwidth but cost you the revenue of a dozen accounts per month. . . . j o n a t h a n -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Saturday, February 17, 2007 2:13 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Care to share what the simultaneous connection limits you used? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: The way I make them understand is that I tell them that I have hundreds of businesses (call them by name) that use less than 3gigs of data transfer a month. I also tell them that it is relatively impossible for them to even get close to 2 gigs of transfer by sending emails, general surfing, goggling...etc without hitting the P2P stuff downloading movies music. We do limit p2p on this network as well as limit residential threads onto the internet. We have always shaped the P2P on the network as a whole, but only in the last 2 months have we limited the connections. I must confess that it brought the bandwidth utilization down by 7mbps. That is a TRAMATIC difference! Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of rabbtux rabbtux Sent: Saturday, February 17, 2007 1:03 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing Yes, but how do you explain what 5G/month is to the average sub?? They worry because they don't see this with the 'big boys' that advertize don't sevre their area. Do you find it takes alot more selling/education for each sub? On 2/17/07, Mac Dearman [EMAIL PROTECTED] wrote: I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http
Re: [WISPA] per customer computer pricing
4 gigs here. My average user (including all of my servers etc.) uses 1.7 or so per month. Gigs 5 through 10 are $5 each (that works out to a LOWER rate than the first 4 gigs are per gig!). Gigs 11 through 20 are $10 each. After that it's all custom. Our largest customer does roughly 40 to 50 gigs and is on a 60 gig plan for $350 per month. Oh yeah, they get an 8ish meg connection. laters, marlon - Original Message - From: Mac Dearman [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Saturday, February 17, 2007 10:39 AM Subject: RE: [WISPA] per customer computer pricing I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] per customer computer pricing
Yeppers. It's amazing how well the bill per bit model has worked at getting people to clean up their home networks! http://64.146.146.1:81/graphs/iface/eth1-uplink/ Can anyone guess when we started the program? grin marlon - Original Message - From: Jonathan Schmidt [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Saturday, February 17, 2007 4:20 PM Subject: RE: [WISPA] per customer computer pricing Have any of the providers on this list discovered any unauthorized redistribution of your service? I.e., off-premises links, either wired or wireless, through one or more NATs? Is it of any concern? Cable MSOs have discovered up to 100 users on a single account both in cable TV as well as in Internet access. . . . j o n a t h a n -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marlon K. Schafer Sent: Saturday, February 17, 2007 6:05 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing 4 gigs here. My average user (including all of my servers etc.) uses 1.7 or so per month. Gigs 5 through 10 are $5 each (that works out to a LOWER rate than the first 4 gigs are per gig!). Gigs 11 through 20 are $10 each. After that it's all custom. Our largest customer does roughly 40 to 50 gigs and is on a 60 gig plan for $350 per month. Oh yeah, they get an 8ish meg connection. laters, marlon - Original Message - From: Mac Dearman [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Saturday, February 17, 2007 10:39 AM Subject: RE: [WISPA] per customer computer pricing I tell my residential subs that we don't care if they have a hundred PCs. We don't have a cap on bandwidth that is available, but we do tell them that with each subscription is included 5gigs of data transfer per month. We sale bandwidth for a living and it is metered just like electricity and water. Help yourself to all you want, but it is not a free for all or a buffet where you can eat all you want for the low low price of $8.99. I realize I will probably get a scalding rebuke over my 5gigs, but I don't have copper in the ground or FTTH to allow a Hogs feast on my bandwidth. I run a very successful WIRELESS ISP and the BH pipes and APs are all limited in the amount of data they can carry. That is not my fault, but it is my problem and that is how I deal with it! I never have a complaint and I sell a fantastic service. Mac Dearman -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Saturday, February 17, 2007 12:08 PM To: WISPA General List Subject: Re: [WISPA] per customer computer pricing We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] per customer computer pricing
So Mark, your installer just makes a note of the number of computers during the install? or do you control the router and filter MACs so the customer has to call each time a computer (wired or wireless) is added?? On 2/17/07, Mark Nash [EMAIL PROTECTED] wrote: We just tell them that the fact that they have more computers will inevitably increase the expected bandwidth usage. We're flexible on it. Essentially, if we have a customer that is clearly a business setup, we charge more. If it is an ultra-geek setup, we'll charge it. If it's a mom pop shop that just so happens to go over the threshold, we don't worry about it. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: rabbtux rabbtux [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Saturday, February 17, 2007 3:45 AM Subject: [WISPA] per customer computer pricing I noticed that many WISPs have plans based on how many customer computers are hooked up to the customer's service. How does that work? Your installer counts computers initially, but then what? I have several power users with 5-10 computers and would like to move them to another plan, but need to understand how others do it. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
