RE: ADMIN Re: [WSG] AOL mail problems? [SEC=UNCLASSIFIED]
Sorry Lea, I get around 100 emails a day. Accessibility is in the scope of my work. AOL definitely isn't. ... and if everyone on this forum had just a little bit of chatter OT then it makes it hard to find the posts on topic. c. On 16/06/12 9:35 AM, Chris Pearce wrote: > I'm sorry but how is this related to Web Standards? Its not relevant to web standards, but when the list is quiet (as the word echoes around the room) its harmless to have a little technical off-topic chatter. (but only a little) Lea -- Lea de Groot Core Group Member *** List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org *** ** WARNING: The information contained in this email may be confidential. If you are not the intended recipient, any use or copying of any part of this information is unauthorised. If you have received this email in error, we apologise for any inconvenience and request that you notify the sender immediately and delete all copies of this email, together with any attachments. ** *** List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org ***
ADMIN Re: [WSG] AOL mail problems?
On 16/06/12 9:35 AM, Chris Pearce wrote: I'm sorry but how is this related to Web Standards? Its not relevant to web standards, but when the list is quiet (as the word echoes around the room) its harmless to have a little technical off-topic chatter. (but only a little) Lea -- Lea de Groot Core Group Member *** List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org ***
Re: [WSG] AOL mail problems?
I'm sorry but how is this related to Web Standards? On Friday, June 15, 2012, Danny Vose wrote: > ** > What I meant was not for the customer to check his mail but for you to try > and login through his dashboard. I dont like AOL but it wouldnt be the > redirect to them thats causing it? I have been building sites for 10 years > plus now and as Ive said it happens often and like all "simple" snags its a > nightmare. Its important you use elimination though Bob. If you setup a > hotmail in 5 mins, change the redirect to that, and if the mail arrives its > AOL/Customer side. If it doesnt, its email client side which support will > have to sort. 99% of the time its on the domain/email client side so I > would do that Bob and then at least you clearly distance yourself from the > cause if it comes down to complaints about your work. Only a week or so ago > I built a co.uk for a young lady, tested the mail and she wasnt receiving > any? Did all the usual but no joy. I then asked her if I may have her > password into her hotmail box to check hotmail and she could change the > password after (I realise not everyone would allow this) Do you know what > the problem was? The redirect email she gave me was wrong! It only takes > someone to send you their email address and put a dash instead of an > underscore, or spell or omit a letter and thats the answer! I often (very > often) have customers sending emails that dont work. You or I may send a > proper hyperlink, but customers write them out and so many people get theri > own email address wrong. Its worth a check if your tearing your hair out. > Dan > > > - Original Message - > *From:* coder 'co...@gwelanmor-internet.co.uk');> > *To:* wsg@webstandardsgroup.org 'wsg@webstandardsgroup.org');> > *Sent:* Friday, June 15, 2012 12:00 PM > *Subject:* Re: [WSG] AOL mail problems? > > Thanks, Dan,for your comprehensive answer! I have tried everything you > mention and I can't see anything wrong - it's driving me potty! I've done > this several+ times over the years and not had a problem . I was beginning > to wonder about AOL not allowing domains not owned by them to be redirected > . . . or something. > > I have not been able to check that mail sent to the domain address can > be accessed in the mail box even if not redirected, as the customer simply > doesn't understand what to do and wouldn't do even if I gave him full > complete instructions! > > Thanks again. > > Bob > > > - Original Message - > *From:* Danny Vose > *To:* wsg@webstandardsgroup.org > *Sent:* Friday, June 15, 2012 11:29 AM > *Subject:* Re: [WSG] AOL mail problems? > > Hi Bob > > I have had this problem several times over the years with customers > wishing to have their mail redirected. The first things to check are the > obvious ones (not a sop on your ability but computers make us brain dead at > times!) Does his account with the hosting company have any restrictions on > the amount of POP3 redirects as many do? Or two with the same address such > as admin@ and admin@-redirect? Most host providers use third party email > clients and for some unknown reason I have at times simply deleted all the > mail accounts on the domain, then refreshed and redone and they have > worked? Have you actually tested that mail sent to the domain address can > be accessed in the mail box even if not redirected? Finally, it’s extremely > easy to make a minor miss-spell when doing web work. A water test I always > use with these problems is to quickly setup a temp Hotmail or yahoo address > and redirect there and see if it arrives. If it does than the problem is > with his AOL mail account. If not, its domain side. If you have checked all > these Bob then you can’t do anymore and it’s up to the domain support to > sort out as you don’t have backend access. > > Dan > > > > > > - Original Message - > *From:* coder > *To:* wsg@webstandardsgroup.org > *Sent:* Friday, June 15, 2012 9:49 AM > *Subject:* [WSG] AOL mail problems? > > Has anyone encountered problems with AOL mail such as this: > > A friend of mine has a website for his business and he has a domain. I set > it for him so that his domain mail redirects to joeblo...@aol.com (he > doesn't want his mail published here, so I made that name up :-) > > > *** > List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm > Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm > Help: memberh...@webstandardsgroup.org 'memberh...@webstandardsgroup.org');> > *** *** List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org ***
Re: [WSG] AOL mail problems?
What I meant was not for the customer to check his mail but for you to try and
login through his dashboard. I dont like AOL but it wouldnt be the redirect to
them thats causing it? I have been building sites for 10 years plus now and as
Ive said it happens often and like all "simple" snags its a nightmare. Its
important you use elimination though Bob. If you setup a hotmail in 5 mins,
change the redirect to that, and if the mail arrives its AOL/Customer side. If
it doesnt, its email client side which support will have to sort. 99% of the
time its on the domain/email client side so I would do that Bob and then at
least you clearly distance yourself from the cause if it comes down to
complaints about your work. Only a week or so ago I built a co.uk for a young
lady, tested the mail and she wasnt receiving any? Did all the usual but no
joy. I then asked her if I may have her password into her hotmail box to check
hotmail and she could change the password after (I realise not everyone would
allow this) Do you know what the problem was? The redirect email she gave me
was wrong! It only takes someone to send you their email address and put a dash
instead of an underscore, or spell or omit a letter and thats the answer! I
often (very often) have customers sending emails that dont work. You or I may
send a proper hyperlink, but customers write them out and so many people get
theri own email address wrong. Its worth a check if your tearing your hair out.
Dan
- Original Message -
From: coder
To: wsg@webstandardsgroup.org
Sent: Friday, June 15, 2012 12:00 PM
Subject: Re: [WSG] AOL mail problems?
Thanks, Dan,for your comprehensive answer! I have tried everything you
mention and I can't see anything wrong - it's driving me potty! I've done this
several+ times over the years and not had a problem . I was beginning to
wonder about AOL not allowing domains not owned by them to be redirected . . .
or something.
I have not been able to check that mail sent to the domain address can be
accessed in the mail box even if not redirected, as the customer simply doesn't
understand what to do and wouldn't do even if I gave him full complete
instructions!
Thanks again.
Bob
- Original Message -
From: Danny Vose
To: wsg@webstandardsgroup.org
Sent: Friday, June 15, 2012 11:29 AM
Subject: Re: [WSG] AOL mail problems?
Hi Bob
I have had this problem several times over the years with customers wishing
to have their mail redirected. The first things to check are the obvious ones
(not a sop on your ability but computers make us brain dead at times!) Does his
account with the hosting company have any restrictions on the amount of POP3
redirects as many do? Or two with the same address such as admin@ and
admin@-redirect? Most host providers use third party email clients and for some
unknown reason I have at times simply deleted all the mail accounts on the
domain, then refreshed and redone and they have worked? Have you actually
tested that mail sent to the domain address can be accessed in the mail box
even if not redirected? Finally, it's extremely easy to make a minor miss-spell
when doing web work. A water test I always use with these problems is to
quickly setup a temp Hotmail or yahoo address and redirect there and see if it
arrives. If it does than the problem is with his AOL mail account. If not, its
domain side. If you have checked all these Bob then you can't do anymore and
it's up to the domain support to sort out as you don't have backend access.
Dan
- Original Message -
From: coder
To: wsg@webstandardsgroup.org
Sent: Friday, June 15, 2012 9:49 AM
Subject: [WSG] AOL mail problems?
Has anyone encountered problems with AOL mail such as this:
A friend of mine has a website for his business and he has a domain. I
set it for him so that his domain mail redirects to joeblo...@aol.com (he
doesn't want his mail published here, so I made that name up :-) However, he
informs me that mail does not arrive from his domain address, but it does from
his ail mail.
Am I missing something?
Thanks,
Bob
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Re: [WSG] AOL mail problems?
Thanks, Dan,for your comprehensive answer! I have tried everything you mention and I can't see anything wrong - it's driving me potty! I've done this several+ times over the years and not had a problem . I was beginning to wonder about AOL not allowing domains not owned by them to be redirected . . . or something. I have not been able to check that mail sent to the domain address can be accessed in the mail box even if not redirected, as the customer simply doesn't understand what to do and wouldn't do even if I gave him full complete instructions! Thanks again. Bob - Original Message - From: Danny Vose To: wsg@webstandardsgroup.org Sent: Friday, June 15, 2012 11:29 AM Subject: Re: [WSG] AOL mail problems? Hi Bob I have had this problem several times over the years with customers wishing to have their mail redirected. The first things to check are the obvious ones (not a sop on your ability but computers make us brain dead at times!) Does his account with the hosting company have any restrictions on the amount of POP3 redirects as many do? Or two with the same address such as admin@ and admin@-redirect? Most host providers use third party email clients and for some unknown reason I have at times simply deleted all the mail accounts on the domain, then refreshed and redone and they have worked? Have you actually tested that mail sent to the domain address can be accessed in the mail box even if not redirected? Finally, it's extremely easy to make a minor miss-spell when doing web work. A water test I always use with these problems is to quickly setup a temp Hotmail or yahoo address and redirect there and see if it arrives. If it does than the problem is with his AOL mail account. If not, its domain side. If you have checked all these Bob then you can't do anymore and it's up to the domain support to sort out as you don't have backend access. Dan - Original Message - From: coder To: wsg@webstandardsgroup.org Sent: Friday, June 15, 2012 9:49 AM Subject: [WSG] AOL mail problems? Has anyone encountered problems with AOL mail such as this: A friend of mine has a website for his business and he has a domain. I set it for him so that his domain mail redirects to joeblo...@aol.com (he doesn't want his mail published here, so I made that name up :-) However, he informs me that mail does not arrive from his domain address, but it does from his ail mail. Am I missing something? Thanks, Bob *** List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org *** *** List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org *** *** List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org ***
Re: [WSG] AOL mail problems?
Hi Bob I have had this problem several times over the years with customers wishing to have their mail redirected. The first things to check are the obvious ones (not a sop on your ability but computers make us brain dead at times!) Does his account with the hosting company have any restrictions on the amount of POP3 redirects as many do? Or two with the same address such as admin@ and admin@-redirect? Most host providers use third party email clients and for some unknown reason I have at times simply deleted all the mail accounts on the domain, then refreshed and redone and they have worked? Have you actually tested that mail sent to the domain address can be accessed in the mail box even if not redirected? Finally, it's extremely easy to make a minor miss-spell when doing web work. A water test I always use with these problems is to quickly setup a temp Hotmail or yahoo address and redirect there and see if it arrives. If it does than the problem is with his AOL mail account. If not, its domain side. If you have checked all these Bob then you can't do anymore and it's up to the domain support to sort out as you don't have backend access. Dan - Original Message - From: coder To: wsg@webstandardsgroup.org Sent: Friday, June 15, 2012 9:49 AM Subject: [WSG] AOL mail problems? Has anyone encountered problems with AOL mail such as this: A friend of mine has a website for his business and he has a domain. I set it for him so that his domain mail redirects to joeblo...@aol.com (he doesn't want his mail published here, so I made that name up :-) However, he informs me that mail does not arrive from his domain address, but it does from his ail mail. Am I missing something? Thanks, Bob *** List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org *** *** List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org ***
[WSG] AOL mail problems?
Has anyone encountered problems with AOL mail such as this: A friend of mine has a website for his business and he has a domain. I set it for him so that his domain mail redirects to joeblo...@aol.com (he doesn't want his mail published here, so I made that name up :-) However, he informs me that mail does not arrive from his domain address, but it does from his ail mail. Am I missing something? Thanks, Bob *** List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: memberh...@webstandardsgroup.org ***
