Mulit-user ticket creation by API?

Hi, if I want a multi user application to create ticket on behalf of different users, how would I do that? Is it possible? Esp. if the user is not yet known in Zammad, like for email? TIA! -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You

Re: Upgrade from 1.5-stable to 2.1-stable considered harmless?

Quoting Vishnu S : We just updated to 2.x following the instructions in https://docs.zammad.org/en/latest/install-update.html#update-with-deb for ubuntu package It was smooth and did not cause any issue. I did the upgrade now, both from Zammad 1.5 to 2.1.1 and then also

Zammad REST API: Is there a way to find out a ticket state of the past?

Hi, I try to reconstruct the states ("open", "closed", etc.) over time of all tickets in my Zammad system. Thanks to the ticket history, I can get all state changes of a ticket, e.g. "new" -> "open", etc. But how do I know the initial state of a ticket? If a ticket is created by incoming