Re: Failed remote access to Zammad

[Guilherme Corrêa]

I managed to solve it.
It was only the protocol that was not configured within the application.

Thank you for your help.

Em quarta-feira, 18 de outubro de 2017 12:55:19 UTC-2, Guilherme Corrêa 
escreveu:
>
> Hello guys,
>
> How do I configure access to Zammad from other hosts?
> I want to access it INTERNALLY at http://support.xyz.com.br for example 
> or via an internal ip.
> The system will not have public access
> Listing this address in the zammad.conf file does not work. I can only 
> access it from the local host.
>
> What can I be doing wrong?
>
> Ps: This address I'm trying to access does not have any DNS configuration.
>
> My zammad.config looks like this:
>
> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
>
>
> 
>
>

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Re: Failed remote access to Zammad

[Guilherme Corrêa]

My configuration files.


Em quarta-feira, 18 de outubro de 2017 12:55:19 UTC-2, Guilherme Corrêa 
escreveu:
>
> Hello guys,
>
> How do I configure access to Zammad from other hosts?
> I want to access it INTERNALLY at http://support.xyz.com.br for example 
> or via an internal ip.
> The system will not have public access
> Listing this address in the zammad.conf file does not work. I can only 
> access it from the local host.
>
> What can I be doing wrong?
>
> Ps: This address I'm trying to access does not have any DNS configuration.
>
> My zammad.config looks like this:
>
> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
>
>
> 
>
>

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Re: Failed remote access to Zammad

[Guilherme Corrêa]

Babak,

I do not know where I might be wrong.
The server is configured with IP 192.168.0.105, inside the application is 
configured with IP 192.168.0.105, port 3000 and inside zammad.config is 
configured with 192.168.0.105:3000.
It only works as localhost.

What do you suggest me?



Em quarta-feira, 18 de outubro de 2017 12:55:19 UTC-2, Guilherme Corrêa 
escreveu:
>
> Hello guys,
>
> How do I configure access to Zammad from other hosts?
> I want to access it INTERNALLY at http://support.xyz.com.br for example 
> or via an internal ip.
> The system will not have public access
> Listing this address in the zammad.conf file does not work. I can only 
> access it from the local host.
>
> What can I be doing wrong?
>
> Ps: This address I'm trying to access does not have any DNS configuration.
>
> My zammad.config looks like this:
>
> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
>
>
> 
>
>

-- 
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https://zammad.com
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Re: Failed remote access to Zammad

[babak . kazemi]

Hi Guilherme,

change server_name http://support.xyz.com.br to
server_name support.xyz.com.br;

Should work then

Babak

Am Donnerstag, 19. Oktober 2017 03:06:02 UTC+2 schrieb Guilherme Corrêa:
>
> Martin,
>
> The setup had worked earlier, now stopped again.
> Can you help me?
>
>
>
> Em quarta-feira, 18 de outubro de 2017 12:55:19 UTC-2, Guilherme Corrêa 
> escreveu:
>>
>> Hello guys,
>>
>> How do I configure access to Zammad from other hosts?
>> I want to access it INTERNALLY at http://support.xyz.com.br for example 
>> or via an internal ip.
>> The system will not have public access
>> Listing this address in the zammad.conf file does not work. I can only 
>> access it from the local host.
>>
>> What can I be doing wrong?
>>
>> Ps: This address I'm trying to access does not have any DNS configuration.
>>
>> My zammad.config looks like this:
>>
>> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
>>
>>
>> 
>>
>>

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Re: Failed remote access to Zammad

[Guilherme Corrêa]

Martin,

The setup had worked earlier, now stopped again.
Can you help me?



Em quarta-feira, 18 de outubro de 2017 12:55:19 UTC-2, Guilherme Corrêa 
escreveu:
>
> Hello guys,
>
> How do I configure access to Zammad from other hosts?
> I want to access it INTERNALLY at http://support.xyz.com.br for example 
> or via an internal ip.
> The system will not have public access
> Listing this address in the zammad.conf file does not work. I can only 
> access it from the local host.
>
> What can I be doing wrong?
>
> Ps: This address I'm trying to access does not have any DNS configuration.
>
> My zammad.config looks like this:
>
> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
>
>
> 
>
>

-- 
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https://zammad.com
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Re: Failed remote access to Zammad

[Guilherme Corrêa]

Resolved by removing the lines:

# replace 'localhost' with your fqdn if you want to use zammad from 
remote
server_name localhost;

Thanks for listening

Em quarta-feira, 18 de outubro de 2017 12:55:19 UTC-2, Guilherme Corrêa 
escreveu:
>
> Hello guys,
>
> How do I configure access to Zammad from other hosts?
> I want to access it INTERNALLY at http://support.xyz.com.br for example 
> or via an internal ip.
> The system will not have public access
> Listing this address in the zammad.conf file does not work. I can only 
> access it from the local host.
>
> What can I be doing wrong?
>
> Ps: This address I'm trying to access does not have any DNS configuration.
>
> My zammad.config looks like this:
>
> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
>
>
> 
>
>

-- 
Open Source as Download https://zammad.org || Easy to use as SaaS 
https://zammad.com
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Re: Failed remote access to Zammad

[Guilherme Corrêa]

Hi Martin,

Is this IP 10.0.0.154 that you use is your own internal IP or some valid 
internet IP?
I configured a vague IP of my network in zammad.config and got no response 
from it.
I also configured the IP of the server where the application is hosted, in 
case 172.19.51.75 and when I try to access it, it loads only the nginx page.




Em quarta-feira, 18 de outubro de 2017 12:55:19 UTC-2, Guilherme Corrêa 
escreveu:
>
> Hello guys,
>
> How do I configure access to Zammad from other hosts?
> I want to access it INTERNALLY at http://support.xyz.com.br for example 
> or via an internal ip.
> The system will not have public access
> Listing this address in the zammad.conf file does not work. I can only 
> access it from the local host.
>
> What can I be doing wrong?
>
> Ps: This address I'm trying to access does not have any DNS configuration.
>
> My zammad.config looks like this:
>
> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
>
>
> 
>
>

-- 
Open Source as Download https://zammad.org || Easy to use as SaaS 
https://zammad.com
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Re: Failed remote access to Zammad

[Martin Edenhofer]

Hi Guilherme,

I access it via http://10.0.0.154

 -Martin




Am Mittwoch, 18. Oktober 2017 17:08:17 UTC+2 schrieb Guilherme Corrêa:
>
> Thanks for the reply Martin.
>
> I tried it that way too but it did not work.
> Both with FQDN and IP.
> Could you send me a screen with the correct configuration to compare with 
> mine?
>
> Thank you.
>
>
> Em quarta-feira, 18 de outubro de 2017 13:04:33 UTC-2, Martin Edenhofer 
> escreveu:
>>
>> Hi Guilherme,
>>
>> with nginx you need to configure a ip or fqdn as server_name (without 
>> http prefix). So just replace it with the ip or fqdn which you use in your 
>> browser. 
>>
>>  -Martin
>>
>> Am Mittwoch, 18. Oktober 2017 16:55:19 UTC+2 schrieb Guilherme Corrêa:
>>>
>>> Hello guys,
>>>
>>> How do I configure access to Zammad from other hosts?
>>> I want to access it INTERNALLY at http://support.xyz.com.br for example 
>>> or via an internal ip.
>>> The system will not have public access
>>> Listing this address in the zammad.conf file does not work. I can only 
>>> access it from the local host.
>>>
>>> What can I be doing wrong?
>>>
>>> Ps: This address I'm trying to access does not have any DNS 
>>> configuration.
>>>
>>> My zammad.config looks like this:
>>>
>>> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
>>>
>>>
>>> 
>>>
>>>

-- 
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https://zammad.com
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Re: Failed remote access to Zammad

[Guilherme Corrêa]

Thanks for the reply Martin.

I tried it that way too but it did not work.
Both with FQDN and IP.
Could you send me a screen with the correct configuration to compare with 
mine?

Thank you.


Em quarta-feira, 18 de outubro de 2017 13:04:33 UTC-2, Martin Edenhofer 
escreveu:
>
> Hi Guilherme,
>
> with nginx you need to configure a ip or fqdn as server_name (without http 
> prefix). So just replace it with the ip or fqdn which you use in your 
> browser. 
>
>  -Martin
>
> Am Mittwoch, 18. Oktober 2017 16:55:19 UTC+2 schrieb Guilherme Corrêa:
>>
>> Hello guys,
>>
>> How do I configure access to Zammad from other hosts?
>> I want to access it INTERNALLY at http://support.xyz.com.br for example 
>> or via an internal ip.
>> The system will not have public access
>> Listing this address in the zammad.conf file does not work. I can only 
>> access it from the local host.
>>
>> What can I be doing wrong?
>>
>> Ps: This address I'm trying to access does not have any DNS configuration.
>>
>> My zammad.config looks like this:
>>
>> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
>>
>>
>> 
>>
>>

-- 
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https://zammad.com
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Re: Failed remote access to Zammad

[Martin Edenhofer]

Hi Guilherme,

with nginx you need to configure a ip or fqdn as server_name (without http 
prefix). So just replace it with the ip or fqdn which you use in your 
browser. 

 -Martin

Am Mittwoch, 18. Oktober 2017 16:55:19 UTC+2 schrieb Guilherme Corrêa:
>
> Hello guys,
>
> How do I configure access to Zammad from other hosts?
> I want to access it INTERNALLY at http://support.xyz.com.br for example 
> or via an internal ip.
> The system will not have public access
> Listing this address in the zammad.conf file does not work. I can only 
> access it from the local host.
>
> What can I be doing wrong?
>
> Ps: This address I'm trying to access does not have any DNS configuration.
>
> My zammad.config looks like this:
>
> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
>
>
> 
>
>

-- 
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https://zammad.com
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Failed remote access to Zammad

[Guilherme Corrêa]

Hello guys,

How do I configure access to Zammad from other hosts?
I want to access it INTERNALLY at http://support.xyz.com.br for example or 
via an internal ip.
The system will not have public access
Listing this address in the zammad.conf file does not work. I can only 
access it from the local host.

What can I be doing wrong?

Ps: This address I'm trying to access does not have any DNS configuration.

My zammad.config looks like this:
https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png



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