I managed to solve it.
It was only the protocol that was not configured within the application.

Thank you for your help.

Em quarta-feira, 18 de outubro de 2017 12:55:19 UTC-2, Guilherme Corrêa 
> Hello guys,
> How do I configure access to Zammad from other hosts?
> I want to access it INTERNALLY at http://support.xyz.com.br for example 
> or via an internal ip.
> The system will not have public access
> Listing this address in the zammad.conf file does not work. I can only 
> access it from the local host.
> What can I be doing wrong?
> Ps: This address I'm trying to access does not have any DNS configuration.
> My zammad.config looks like this:
> https://user-images.githubusercontent.com/19538568/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png
> <https://lh3.googleusercontent.com/-J7Oi52TGSv0/WedrO4aP5KI/AAAAAAAADsk/KSylvPp71msrLrl9iSjfpwCEPxcgDg74QCLcBGAs/s1600/31722871-fe7c041a-b3fb-11e7-86d3-3878fe47d2b2.png>

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