We have recently been asked by one of our vendors to connect to their
system through SSH. They are a Unix Host - beyond that, I don't have
much information. 

We are a 'windows' shop and I'm using Putty version 0.60 to connect with
a Windows XP Professional machine. I have created a public key and sent
it to them. They have also sent their public key to me. From what
they're telling me, there should be no password to connect. 

When I try to connect it first asks for my passphrase. I'm assuming it
will only do that the first time to validate my key - not sure. 

After typing in my passphrase for the key, I get a disconnect message:
Server sent disconnect message type 7 (service not available):
"Unsupported request (pty-req)." 

This message appears to be something on their end but they are telling
me it's on my end. Can anyone help?

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