I used "puttygen" -- which did come with my distribution of Putty. As
far as I was told, they didn't have a problem with my key. We even
validated fingerprints of both keys. 

-----Original Message-----
From: Jim Canfield [mailto:[EMAIL PROTECTED] 
Sent: Thursday, July 05, 2007 9:44 AM
To: Kelly Thomas
Subject: Re: Connecting to host

Putty handles key's differently than a normal ssh client.  You need to 
create a key using the key generator provided by the makers of putty.  
Once that is in place, you should be set.

Kelly Thomas wrote:
> We have recently been asked by one of our vendors to connect to their
> system through SSH. They are a Unix Host - beyond that, I don't have
> much information. 
>
> We are a 'windows' shop and I'm using Putty version 0.60 to connect
with
> a Windows XP Professional machine. I have created a public key and
sent
> it to them. They have also sent their public key to me. From what
> they're telling me, there should be no password to connect. 
>
> When I try to connect it first asks for my passphrase. I'm assuming it
> will only do that the first time to validate my key - not sure. 
>
> After typing in my passphrase for the key, I get a disconnect message:
> Server sent disconnect message type 7 (service not available):
> "Unsupported request (pty-req)." 
>
> This message appears to be something on their end but they are telling
> me it's on my end. Can anyone help?
>
>   
-- 

Jim Canfield, CISSP
System Administrator
Tulsa Spine and Specialty Hospital
Phone: 918-388-2331
Fax:   918-388-2734 

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