o James Lyons [03/10/09 16:56]:
Dear Sems list,
I'm trying to develop an IVR for a customer service team in C++.
After connecting, it checks the caller id to see if it matches anyone
in the DB, if so it prompts them to enter their PIN and eventually
they are connected to a customer service rep (this is where I'm having
trouble). Is connectCallee from AmB2BCallerSession what I'm looking
for to connect to the customer service rep? Please let me know if I am
yes, exactly. this way SEMS acts as B2BUA and caller gets connected to
callee.
If you want to keep the RTP flow through SEMS, use AmB2ABCallerSession
(examples/serviceline is pretty much what you are doing).
Regards
Stefan
barking up the wrong tree.
Thanks
James L
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