Hi,
Ngoc Kha Vu wrote:
I am building a contact center. I have a problem. If system is down,
only sems works.
In this case, when a customer perform a call, I want to route this call
to all agents.
I know that sems allow forking. But does it allow "Ring all" ?, that
mean all agents receive ringing signal (more than 2), and only one (the
first) can receive the call.
If yes, can anyone show me how to implement forking in sems.
Thanks in advance.
parallel forking (all phones ring, the first one who picks up gets the
call, the other calls are CANCELed) is usually best implemented in the
proxy (retrieve contacts of the forks, add branches). the same way,
serial forking may be done this way.
now, if you have all your call center app logic in the application
server, you probably don't want to do forking in the proxy. There is
an example for DSM how to do application level forking, look at the
quizconnect example (doc/dsm/tutorials/quizconnect/); here there is
even interaction (enter the correct pin) with the callee legs. you
could strip this (pin checking) away and have 'normal' forking.
If you are building a call center (=contact center?), DSM is probably
a good choice of dev platform anyway.
Other than that, Raphael is working on support for some forking
issues, but I think that is related to handling forking in the proxy.
hth
Stefan
--
=======================================================================
Best regards and thanks.
Vu Ngoc Kha
R&D Department - Software Center - Viettel Telecom
5th Floor - Pacific Ocean Building - 93B - Trung Kinh Street - Cau Giay
District - Ha Noi - Viet Nam
Mobile Phone: +84-91-5916218 ; +84-98-9353284
Home Phone: +84-36-2-478535
Email: [email protected] <mailto:[email protected]>
[email protected] <mailto:[email protected]>
------------------------------------------------------------------------
_______________________________________________
Sems mailing list
[email protected]
http://lists.iptel.org/mailman/listinfo/sems
--
Stefan Sayer
VoIP Services Consulting and Development
Warschauer Str. 24
10243 Berlin
tel:+491621366449
sip:[email protected]
email/xmpp:[email protected]
_______________________________________________
Sems mailing list
[email protected]
http://lists.iptel.org/mailman/listinfo/sems
