> What we say is: "you are all welcome, come join us, we'll try to help > as much as we can". It's very different from both "we commit to help > you" and to "you won't get any support".
Ok, then let me focus on precisely this point, in the hope of nailing down some kind of agreement. > you are all welcome, come join us, we'll try to help as much as we can I accept your statement and will not argue against it, but allow me in return to ask for some clarifications. What does that mean precisely? What kind of help are you referring to exactly? What can I expect in terms of turnaround for such help? Does that mean that I may get somebody to answer one question every day? Or only one per week? If I am in trouble, does that mean that somebody will usually be able to help me within a few days? Or should I expect that in many cases I may never get any help? How many questions is it even ok for me to answer? Can I ask 10 questions a day? Or is that not acceptable? Why not? Cheers, =David
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