Quick answer to your question. We are a software vendor to many businesses. Our customers manage their own email via Microsoft 365 or GMail or some other third party email system. Our software just needs to be able to send email with one or many FROM addresses within these emails.
So widgets.com is a customer of mine. They get their email from gmail. So b...@widgets.com and sa...@widgets.com are gmail accounts. Bob and all sales people need to be able to send email from within my system with the from address as b...@widgets.com and sa...@widgets.com We can authenticate in our system with OAuth2 with smtp.gmail.com servers for each of the two accounts b...@widgets.com and sa...@widgets.com. Or alternatively we can use a third party smtp provider like mailgun.com and use their server to send email with the from address as each of these two email addresses. This requires some initial DNS setup to ensure deliverability but once it is setup the maintenance is easy. What I want to do is create my own mailgun.com system that send the email via one authenticated user with the from address as b...@widgets.com or sa...@widgets.com (or any other address for that matter). -Mark On Tue, Apr 16, 2019 at 10:07 AM cryptearth <cryptea...@cryptearth.de> wrote: > Hey Mark > > Well, I guess I misunderstand you, and it's a bit hard for me to write > it down in words what I try to reply. > > I still cannot figure out what your role is in this scenario. Do you > serve one-man-businesses or do you speak about larger comapnies? I don't > get why log-in credentials need to be saved on your system. Such should > never leave the businesses own server. > > So, I have my domain for private use. The mail for my domain is handled > on my root server. If I would think about starting my own business, > maybe get some friends for customer support in, I would setup a general > business address on my root, like supp...@cryptearth.de. The only access > to this would be managed by a CMS back-end wich is used by my staff by > its front-end. So my staff may have internal e-mail-addresses used for > internal communication, but all e-mails going out to customers only goes > through the CMS wich uses the support address as sender. There would be > no relation between the staff member wich wrote the message nor would > the access credentials be stored on each system used by staff but only > once at the CMS back-end. > > On the other side, I know a former colleague wich made his living by > offering a small online shop offering individual LEGO parts. It would > total overkill for him to get his own domain or even his own mail-server > like me, so he uses a small webspace and an personalized e-mail-account > provied by its ISP. So he works with a simple mail-client (like outlook > or thunderbird) instead of a complex CMS. > > Maybe I'm not the best to reply as I maybe didn't understood your > question or your current situation. I guess also that you're serving > others with a service instead of trying to setup for your own is what > get's over my competence. > > I'll give your question another read, maybe I come up with another reply. > > Matt > > Am 16.04.2019 um 18:29 schrieb Mark Gordon: > > Thanks for the reply Matt. > > > > So we may have a customer that uses microsoft 365 or gmail for their > > internal email. We can setup each used (customer service person or sales > > person) with their own email address in the system. The system will send > > the email using their authentication just like any other email client > would > > we store the password encrypted in our servers. If the user changes > their > > credentials they need to change their credentials on our system as > well... > > just like they would on any other email client. And that works fine. > Some > > users have multiple outbound from addresses if the customers has multiple > > websites or brands they are selling from. Also they may have generic > from > > addresses that any use can send from such as "sa...@xyz.com" or " > > i...@xyz.com", as you said in your reply. Many sales people and > customer > > service people with small companies like to send email with their own > email > > address but some do use the generic system wide addresses. > > > > Our system can also have one or more relay email senders that can send > > email for any email address. Then the individual credentials don't need > to > > be setup for each user of the system. We can manage the credentials > > externally from the individual users and if they change their email > > password it does not affect our system. In the past we have used > > mailgun.com for this. You can simply create one account to do all the > > sending of email for the entire system. Then you don't get the support > > calls that someone's email stopped working because they changed their > > password. > > > > We have legacy customers that are used to this setup because in the past > > many smtp servers were setup so you could send using any from address on > > the server and the from address would be different than they > authentication > > address (account). Now gmail/office 365 and most other smtp servers no > > longer allow this. So one day no email was going out anymore and we had > to > > setup and maintain individual email accounts for all users of the system. > > > > There are plenty of services that can do this and mailgun is doing a good > > job. I was just looking to see if we could offer this to our customers. I > > setup a james system a while ago and it seemed like you had to be > managing > > all the email for the domain to get the outbound stuff to work. I guess > I > > need to take another look. After I get back into it maybe I will have > some > > more specific config questions related to where I got stuck last time. > > > > Thanks again for the quick reply (sorry for the wall of text). > > -Mark > > > > > > On Tue, Apr 16, 2019 at 9:06 AM cryptearth <cryptea...@cryptearth.de> > wrote: > > > >> Hey Mark > >> > >> Sure, James can be set up this way as any other mail-server. But: Why? > >> Customer management systems (CMS for short) split into two parts: > >> front-end: the interface your staff members uses - and the back-end wich > >> does all the database stuff and outside world communication. > >> > >> So, your back-end should already set up with a common address used for > >> outgoing mail independent from wich staff member the message was sent. > >> > >> It sounds more like your CMS needs serious re-work in terms of how it > >> works under the hood then try to relay mails to "solve the symptom". > >> > >> Matt > >> > >> Am 16.04.2019 um 17:55 schrieb Mark Gordon: > >>> Is it possible to setup James as a relay to send emails to and from > >> people > >>> that are not setup with an account inside James? That is just use a > >>> generic account to send email for all from addresses? > >>> > >>> The use case is to send out transnational email for ecommerce. I > >> currently > >>> use an email smtp provider to send out transactional emails (order > >>> confirmations/shipment confirmations etc). I have a single account > with > >>> this provider that sends mail for all the customer service people. > >>> > >>> The from addresses will be from email addresses are handled by a > >> different > >>> email system like gmail. All this system is doing is just sending the > >>> emails out. The thing is I would rather not create an address on the > >> James > >>> system for every customer service person. I would rather have a single > >>> authenticated account that is sending out all the email. > >>> > >>> Thanks, > >>> Mark > >>> > >> > >> --------------------------------------------------------------------- > >> To unsubscribe, e-mail: server-user-unsubscr...@james.apache.org > >> For additional commands, e-mail: server-user-h...@james.apache.org > >> > >> > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: server-user-unsubscr...@james.apache.org > For additional commands, e-mail: server-user-h...@james.apache.org > > -- Mark Gordon <m...@ordertech.com> OrderTech Corporation | 819 W Fairmont Dr Ste 2 | Tempe, AZ 85282 *o:* (480) 285-1403 <4802851403> | *f:* (480) 464-5824 <4804645824> | *m:* (602) 549-0488 <6025490488> www.ordertech.com LinkedIn <http://www.linkedin.com/company/ordertech-corp> | Twitter <https://twitter.com/OrderTech> | Facebook <https://www.facebook.com/OrderTech>
