My guess is I will have some questions as I am trying to get this setup and you seem to be knowledgeable of James so you will be a big help!
My situation is kinda odd because of some legacy users. I had a situation where a customer was complaining that our email was slow and going into spam. I moved them over to a transactional smtp email provider (mailgun) and all their problems went away.... so the problem was their smtp provider.... Thanks, mark On Tue, Apr 16, 2019 at 6:12 PM cryptearth <cryptea...@cryptearth.de> wrote: > Hey Mark > > I have to admit I had to read your reply a second time to get it. I > think a possible solution could be that the software you provide to your > customers have some sort of selection mechanism wich determines the > sender address used. > > At my last job the software provided by the company I worked for used > specialized "outgoing" mailboxes and the box I chose to create the reply > in then set the sender address wich was used when the mail was send. For > example: When I created a reply to a customer in the outgoing mailbox > for "Brand 1 - Sales" the sender address associated to this was used. > When I created the reply in "Brand 3 - Support" then its address was used. > > As I don't know your software or how your customers use it I can't > really tell what might fit, but it could be the way that one of the > staff members somehow select from wich address the mail should be send > and your system than takes care about sending an e-mail with the > selected senders address. It wouldn't be a mail relay in its common > sense, as there will no re-write of the senders address or a simple mail > forwarding but rather a complete new mail created from the content the > staff wrote and the senders address chosen. > > On the other hand, the system of your customers has to somehow > authenticate to your system. So maybe another way could be to select the > senders address by the credentails used to log in to your system. > > I guess I'm not the one helpful to this topic. > > Matt > > Am 16.04.2019 um 19:27 schrieb Mark Gordon: > > Quick answer to your question. We are a software vendor to many > > businesses. Our customers manage their own email via Microsoft 365 or > > GMail or some other third party email system. Our software just needs to > > be able to send email with one or many FROM addresses within these > emails. > > > > So widgets.com is a customer of mine. They get their email from gmail. > > So b...@widgets.com and sa...@widgets.com are gmail accounts. Bob and > all > > sales people need to be able to send email from within my system with the > > from address as b...@widgets.com and sa...@widgets.com > > > > We can authenticate in our system with OAuth2 with smtp.gmail.com > servers > > for each of the two accounts b...@widgets.com and sa...@widgets.com. Or > > alternatively we can use a third party smtp provider like mailgun.com > and > > use their server to send email with the from address as each of these two > > email addresses. This requires some initial DNS setup to ensure > > deliverability but once it is setup the maintenance is easy. > > > > What I want to do is create my own mailgun.com system that send the > email > > via one authenticated user with the from address as b...@widgets.com or > > sa...@widgets.com (or any other address for that matter). > > > > -Mark > > > > > > > > > > > > On Tue, Apr 16, 2019 at 10:07 AM cryptearth <cryptea...@cryptearth.de> > > wrote: > > > >> Hey Mark > >> > >> Well, I guess I misunderstand you, and it's a bit hard for me to write > >> it down in words what I try to reply. > >> > >> I still cannot figure out what your role is in this scenario. Do you > >> serve one-man-businesses or do you speak about larger comapnies? I don't > >> get why log-in credentials need to be saved on your system. Such should > >> never leave the businesses own server. > >> > >> So, I have my domain for private use. The mail for my domain is handled > >> on my root server. If I would think about starting my own business, > >> maybe get some friends for customer support in, I would setup a general > >> business address on my root, like supp...@cryptearth.de. The only > access > >> to this would be managed by a CMS back-end wich is used by my staff by > >> its front-end. So my staff may have internal e-mail-addresses used for > >> internal communication, but all e-mails going out to customers only goes > >> through the CMS wich uses the support address as sender. There would be > >> no relation between the staff member wich wrote the message nor would > >> the access credentials be stored on each system used by staff but only > >> once at the CMS back-end. > >> > >> On the other side, I know a former colleague wich made his living by > >> offering a small online shop offering individual LEGO parts. It would > >> total overkill for him to get his own domain or even his own mail-server > >> like me, so he uses a small webspace and an personalized e-mail-account > >> provied by its ISP. So he works with a simple mail-client (like outlook > >> or thunderbird) instead of a complex CMS. > >> > >> Maybe I'm not the best to reply as I maybe didn't understood your > >> question or your current situation. I guess also that you're serving > >> others with a service instead of trying to setup for your own is what > >> get's over my competence. > >> > >> I'll give your question another read, maybe I come up with another > reply. > >> > >> Matt > >> > >> Am 16.04.2019 um 18:29 schrieb Mark Gordon: > >>> Thanks for the reply Matt. > >>> > >>> So we may have a customer that uses microsoft 365 or gmail for their > >>> internal email. We can setup each used (customer service person or > sales > >>> person) with their own email address in the system. The system will > send > >>> the email using their authentication just like any other email client > >> would > >>> we store the password encrypted in our servers. If the user changes > >> their > >>> credentials they need to change their credentials on our system as > >> well... > >>> just like they would on any other email client. And that works fine. > >> Some > >>> users have multiple outbound from addresses if the customers has > multiple > >>> websites or brands they are selling from. Also they may have generic > >> from > >>> addresses that any use can send from such as "sa...@xyz.com" or " > >>> i...@xyz.com", as you said in your reply. Many sales people and > >> customer > >>> service people with small companies like to send email with their own > >> email > >>> address but some do use the generic system wide addresses. > >>> > >>> Our system can also have one or more relay email senders that can send > >>> email for any email address. Then the individual credentials don't > need > >> to > >>> be setup for each user of the system. We can manage the credentials > >>> externally from the individual users and if they change their email > >>> password it does not affect our system. In the past we have used > >>> mailgun.com for this. You can simply create one account to do all the > >>> sending of email for the entire system. Then you don't get the support > >>> calls that someone's email stopped working because they changed their > >>> password. > >>> > >>> We have legacy customers that are used to this setup because in the > past > >>> many smtp servers were setup so you could send using any from address > on > >>> the server and the from address would be different than they > >> authentication > >>> address (account). Now gmail/office 365 and most other smtp servers > no > >>> longer allow this. So one day no email was going out anymore and we > had > >> to > >>> setup and maintain individual email accounts for all users of the > system. > >>> > >>> There are plenty of services that can do this and mailgun is doing a > good > >>> job. I was just looking to see if we could offer this to our > customers. I > >>> setup a james system a while ago and it seemed like you had to be > >> managing > >>> all the email for the domain to get the outbound stuff to work. I > guess > >> I > >>> need to take another look. After I get back into it maybe I will have > >> some > >>> more specific config questions related to where I got stuck last time. > >>> > >>> Thanks again for the quick reply (sorry for the wall of text). > >>> -Mark > >>> > >>> > >>> On Tue, Apr 16, 2019 at 9:06 AM cryptearth <cryptea...@cryptearth.de> > >> wrote: > >>>> Hey Mark > >>>> > >>>> Sure, James can be set up this way as any other mail-server. But: Why? > >>>> Customer management systems (CMS for short) split into two parts: > >>>> front-end: the interface your staff members uses - and the back-end > wich > >>>> does all the database stuff and outside world communication. > >>>> > >>>> So, your back-end should already set up with a common address used for > >>>> outgoing mail independent from wich staff member the message was sent. > >>>> > >>>> It sounds more like your CMS needs serious re-work in terms of how it > >>>> works under the hood then try to relay mails to "solve the symptom". > >>>> > >>>> Matt > >>>> > >>>> Am 16.04.2019 um 17:55 schrieb Mark Gordon: > >>>>> Is it possible to setup James as a relay to send emails to and from > >>>> people > >>>>> that are not setup with an account inside James? That is just use a > >>>>> generic account to send email for all from addresses? > >>>>> > >>>>> The use case is to send out transnational email for ecommerce. I > >>>> currently > >>>>> use an email smtp provider to send out transactional emails (order > >>>>> confirmations/shipment confirmations etc). I have a single account > >> with > >>>>> this provider that sends mail for all the customer service people. > >>>>> > >>>>> The from addresses will be from email addresses are handled by a > >>>> different > >>>>> email system like gmail. All this system is doing is just sending > the > >>>>> emails out. The thing is I would rather not create an address on the > >>>> James > >>>>> system for every customer service person. I would rather have a > single > >>>>> authenticated account that is sending out all the email. > >>>>> > >>>>> Thanks, > >>>>> Mark > >>>>> > >>>> --------------------------------------------------------------------- > >>>> To unsubscribe, e-mail: server-user-unsubscr...@james.apache.org > >>>> For additional commands, e-mail: server-user-h...@james.apache.org > >>>> > >>>> > >> > >> --------------------------------------------------------------------- > >> To unsubscribe, e-mail: server-user-unsubscr...@james.apache.org > >> For additional commands, e-mail: server-user-h...@james.apache.org > >> > >> > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: server-user-unsubscr...@james.apache.org > For additional commands, e-mail: server-user-h...@james.apache.org > > -- Mark Gordon <m...@ordertech.com> OrderTech Corporation | 819 W Fairmont Dr Ste 2 | Tempe, AZ 85282 *o:* (480) 285-1403 <4802851403> | *f:* (480) 464-5824 <4804645824> | *m:* (602) 549-0488 <6025490488> www.ordertech.com LinkedIn <http://www.linkedin.com/company/ordertech-corp> | Twitter <https://twitter.com/OrderTech> | Facebook <https://www.facebook.com/OrderTech>
