Hi, This is possible to do from SCSM itself if you edit some XML code, see my blogpost here: http://www.scsm.se/?p=948
(Or did I misunderstand the question?) Regards //Anders [Description: Description: Description: Description: lumagate_logo_rgb_signatur] Anders Asp Birger Jarlsgatan 62, 114 29 Stockholm T +46(0)8 665 33 00 M +46(0)76 77 44 660 [email protected]<mailto:[email protected]>, www.lumagate.se<http://www.lumagate.se/>, www.scsm.se<http://www.scsm.se/> [Description: Description: Beskrivning: FB]<http://www.facebook.com/pages/Lumagate-AB/190847637594983#!/group.php?gid=160574630632979> [Description: Description: cid:[email protected]] <http://www.lumagate.se/rssFeed.asp> [Description: Description: cid:[email protected]] <http://www.linkedin.com/company/1270417> Vill du få mer information eller vårt nyhetsbrev klicka här<http://www.lumagate.se/pages.asp?r_id=17798>. [Description: MVP_Horizontal_FullColor_72px] From: [email protected] [mailto:[email protected]] On Behalf Of Travis Wright Sent: den 12 december 2013 20:42 To: [email protected] Subject: [servman] RE: Notify Analyst when notes are added to Activity Use the Monitor Object activity at the beginning of a SCO runbook. It will continuously poll the SCSM DB (every 30 seconds I believe). You can look for manual activity objects that have the notes property value change. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Séguin, Mario Sent: Thursday, December 12, 2013 12:39 PM To: [email protected]<mailto:[email protected]> Subject: [servman] RE: Notify Analyst when notes are added to Activity Hi Travis, In orchestrator would I monitor an SCSM object? If so how would I make sure that it keep monitoring once the runbook has ran once? thanks From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Travis Wright Sent: December 12, 2013 2:36 PM To: [email protected]<mailto:[email protected]> Subject: [servman] RE: Notify Analyst when notes are added to Activity Only by using something like Orchestrator or SMA to traverse the relationships to figure out who to notify. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Séguin, Mario Sent: Thursday, December 12, 2013 12:32 PM To: [email protected]<mailto:[email protected]> Subject: [servman] Notify Analyst when notes are added to Activity Hi, I already ask but don't remember the answer. Is there a way that when notes are added to a manual activity to notify the Incident or Service Request Owner? Thanks
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