Hello again,
What is the best way to approach this Orchestrator or SMA. Any advantage one over the other? thanks From: [email protected] [mailto:[email protected]] On Behalf Of Travis Wright Sent: December 12, 2013 2:42 PM To: [email protected] Subject: [servman] RE: Notify Analyst when notes are added to Activity Use the Monitor Object activity at the beginning of a SCO runbook. It will continuously poll the SCSM DB (every 30 seconds I believe). You can look for manual activity objects that have the notes property value change. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Séguin, Mario Sent: Thursday, December 12, 2013 12:39 PM To: [email protected]<mailto:[email protected]> Subject: [servman] RE: Notify Analyst when notes are added to Activity Hi Travis, In orchestrator would I monitor an SCSM object? If so how would I make sure that it keep monitoring once the runbook has ran once? thanks From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Travis Wright Sent: December 12, 2013 2:36 PM To: [email protected]<mailto:[email protected]> Subject: [servman] RE: Notify Analyst when notes are added to Activity Only by using something like Orchestrator or SMA to traverse the relationships to figure out who to notify. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Séguin, Mario Sent: Thursday, December 12, 2013 12:32 PM To: [email protected]<mailto:[email protected]> Subject: [servman] Notify Analyst when notes are added to Activity Hi, I already ask but don't remember the answer. Is there a way that when notes are added to a manual activity to notify the Incident or Service Request Owner? Thanks
