Hey Alexandre! Very nice to read you are considering implementing my suggestion! :-)
I had noticed the conference call feature actually, but I haven't tried it. I actually found it in my first attempt to transfer two lines together, I thought that maybe dragging one call onto another could result in the two calls being connected together. I never use conference calls I'm afraid, but if it's useful for you I could test it and give some feedback. Met vriendelijke groeten, Jan Middelkoop ICT beheerder Recreatie& Zorg Groep Website: http://www.recreatie-zorg.nl/ E-mail: [email protected] Telefoon: +31 10 714 2297 Op 3-11-2010 14:10, Alexandre Savard schreef: > Hi all, > > We discussed the integration of attended transfer. One way to integrate it > without too much effort would be > to allow dragging and dropping a call on an other to produce the call > transfer. There could be a menu which > pops when dropping is done to allow users to select between creating a > conference or making a call transfer. > > This approach is, I think, the most convenient for our current design, but I > fear that it may result in > another hidden feature. Nobody never reported any feedback about the > integrated conference call on this list, > which is also done by drag and dropping calls on each others. > > This could be a feature for 0.9.11 (planend for end of november). We are > currently releasing the 0.9.10 > > Regards, > > Alexandre > > ----- Original Message ----- > From: "Jan Middelkoop"<[email protected]> > To: [email protected] > Sent: Wednesday, November 3, 2010 5:57:33 AM GMT -05:00 US/Canada Eastern > Subject: Re: [SFLphone] Attended transfer > > > Hey Adolfo, > > Thanks for the suggestion! I'm using Asterisk as well, and I've looked into > the built-in attended transfer feature before. > > There are two problems I'd run in to with this: > > a) It seems to only support telephone numbers (I haven't tested it in > practice, but that's what the documentation suggests). We're using names here > for internal telephony (i.e, you dial 'janm' to get to me, rather than a > number), so this would require a significant change and something that will > be a setback for employees. > > b) It's a lot more difficult to work with via asterisk than having it built > into a softphone. With asterisk you have to dial *6 to initiate a call > transfer, hang up to have it transferred and *0 to get back to the original > call. In comparison to our current softphone, this is quite complicated. > > While they aren't necessarily show-stoppers, they are quite big setbacks for > our company. I'm in the process of switching all workstations from Windows to > Linux. Right now we're using SJPhone under Windows. When in a call, employees > just type the name of the person they want to transfer to, press enter, talk, > and then right click call A and select that they want it transferred to call > B. Plus, since it's GUI driven, it visualizes the transfer process a little, > which is a nice bonus. > > Introducing setbacks along with introducing a new system is something I'd > like to avoid. It's difficult enough to convince people it is benefical for > them to start working with a completely different system, without them having > to deal with setbacks in a process some of them do all day long (transfer > calls). > > Plus, you know... attended transfers seems like a nice enough feature to have > in a softphone. :-) > > Kindest regards, > Jan Middelkoop > > Met vriendelijke groeten, > Jan Middelkoop > ICT beheerder Recreatie& Zorg Groep > > Website: http://www.recreatie-zorg.nl/ E-mail: [email protected] > Telefoon: +31 10 714 2297 > Op 1-11-2010 17:47, Adolfo R. Brandes schreef: > > I'm not an SFLphone developer, but may I ask, doesn't your PBX support > transfers in some other way? I now Asterisk supports attended > transfers by simply dialing "*6" during a call. No need for the SIP > phone to have a dedicated transfer button. > > Adolfo > > On Mon, Nov 1, 2010 at 2:04 PM, Jan Middelkoop<[email protected]> wrote: > > Hello dear SFLphone developers, > > For a succesful implementation of SFLphone in our company there is one > feature which I am really desperate for, and that is attended transfer. > We receive a lot of phone calls in our company, and our secretary does a > lot of transferring. It is vital for us to be able to talk to the > person we're transferring to, before actually transferring the call. > > I have filed an issue about this a while ago, but I'm sending this > e-mail in the hope of getting a more direct and/or concrete answer as to > if this could be implemented and in what timeframe. > https://projects.savoirfairelinux.com/issues/show/3950 I think a simple menu > option to one call to another, whenever a person > has more than one call active in their SFLphone, would work wonders for > this feature. I can say for a fact that it would enable me to roll out > SFLphone in our company. In fact, I'm in the process of rolling out > Linux throughout the company and eleminating Windows. A softphone that > fullfills all our needs is holding me back. SFLphone is the closest we > have ever come to our idea of "perfect business softphone". > > I am a too inexperienced programmer to write this myself unfortunately. > I really hope you are willing to take up this feature request. > > One thing I could offer you in return is a translation of SFLphone into > Dutch (NL). > > Looking very much forward to hear from you! > > -- > Met vriendelijke groeten, > Jan Middelkoop > ICT beheerder Recreatie& Zorg Groep > > Website: http://www.recreatie-zorg.nl/ E-mail: [email protected] > Telefoon: +31 10 714 2297 > > _______________________________________________ > SFLphone mailing list [email protected] > http://lists.savoirfairelinux.net/mailman/listinfo/sflphone > _______________________________________________ > SFLphone mailing list > [email protected] > http://lists.savoirfairelinux.net/mailman/listinfo/sflphone _______________________________________________ SFLphone mailing list [email protected] http://lists.savoirfairelinux.net/mailman/listinfo/sflphone
