ShopTalk: Shoes

[tflan]

I decided to buy a pair of "Bite" golf shoes. I couldn't find a distributor that stocked them locally so I ordered from Bite direct. I emailed and had a "live chat" with a fitting "expert." She suggested I measure my foot from toe to heel and she then would tell me what size they recommend. I did. They recommended size 10 1/2. I then called on the phone and discussed it with a rep. Again, 10 1/2 was the recommended size. So I ordered them. Too small.   I called for a return authorization/exchange. They gave it but informed me that since it wasn't their fault that the shoes were the wrong size, I'd have to pay to ship the shoes back to them, and I'd have to pay for shipping of the replacement pair. I argued that since their "expert fitter" recommended - in fact insisted - that 10 1/2 was correct, that is was Bite's fault, not mine, and thus I shouldn't have to pay double shipping.   They wrote back via email that not only would they send the new pair sans shipping charge, they'd credit my shipping cost to them, and as a gesture, they were sending a "BITE ME" hat.   Now, that's pretty damn good customer relations and a good guarantee.   TFlan   BTW: The shoes are without doubt the most comfortable golf shoes I've ever worn, bar none.