RE: ShopTalk: Shoes

[jb]

I contacted the Bite customer service and asked them what size they recommended for their shoes.  I was told to order the same size I would order in an athletic shoe: 1/2 size larger than what I wear in street shoes, according to their rep.   Tflan: what was the size difference between what Bite shoe fit correctly, and your normal street shoes, and from Foot Joys, if you have experience with them, as well.   I plan to give the Bite shoes a try, and this feedback should give me a better chance at getting the size right the first.   TIA, John B   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of tflan Sent: Friday, March 28, 2003 6:01 PM To: ShopTalk Subject: ShopTalk: Shoes I decided to buy a pair of "Bite" golf shoes. I couldn't find a distributor that stocked them locally so I ordered from Bite direct. I emailed and had a "live chat" with a fitting "expert." She suggested I measure my foot from toe to heel and she then would tell me what size they recommend. I did. They recommended size 10 1/2. I then called on the phone and discussed it with a rep. Again, 10 1/2 was the recommended size. So I ordered them. Too small.   I called for a return authorization/exchange. They gave it but informed me that since it wasn't their fault that the shoes were the wrong size, I'd have to pay to ship the shoes back to them, and I'd have to pay for shipping of the replacement pair. I argued that since their "expert fitter" recommended - in fact insisted - that 10 1/2 was correct, that is was Bite's fault, not mine, and thus I shouldn't have to pay double shipping.   They wrote back via email that not only would they send the new pair sans shipping charge, they'd credit my shipping cost to them, and as a gesture, they were sending a "BITE ME" hat.   Now, that's pretty damn good customer relations and a good guarantee.   TFlan   BTW: The shoes are without doubt the most comfortable golf shoes I've ever worn, bar none.