Title: Bite Me Hat
Well, here's the thing about me and sandals. I tended to wear sandals barefoot while wearing my white robe complete with sash. When I had a beard and long hair I could hardly go outside the house for fear of being stopped by . . . well, you can probably figure out the story.
 
So, no more robes, long hair, sandals for me. From now on its plaid shorts, black mid-shin socks, striped shirts one size small, not tucked in, a dorky looking pair of shoes and a BITE ME topper. I think I'll look rather elegant.
 
TFlan
 
----- Original Message -----
Sent: Friday, March 28, 2003 7:25 PM
Subject: ShopTalk: Bite Me Hat

Good Gawd...a Tflan Logo Hat!
By the way, the sandals are cool. Nothing looks worse than a guy with boney legs in golf shorts and dorky golf shoes/socks. You'll still look dorky in the sandals/shorts (no socks, please), but only marginally so.
john
shoptalk

I decided to buy a pair of "Bite" golf shoes. I couldn't find a distributor that stocked them locally so I ordered from Bite direct. I emailed and had a "live chat" with a fitting "expert." She suggested I measure my foot from toe to heel and she then would tell me what size they recommend. I did. They recommended size 10 1/2. I then called on the phone and discussed it with a rep. Again, 10 1/2 was the recommended size. So I ordered them. Too small.
 
I called for a return authorization/exchange. They gave it but informed me that since it wasn't their fault that the shoes were the wrong size, I'd have to pay to ship the shoes back to them, and I'd have to pay for shipping of the replacement pair. I argued that since their "expert fitter" recommended - in fact insisted - that 10 1/2 was correct, that is was Bite's fault, not mine, and thus I shouldn't have to pay double shipping.
 
They wrote back via email that not only would they send the new pair sans shipping charge, they'd credit my shipping cost to them, and as a gesture, they were sending a "BITE ME" hat.
 
Now, that's pretty damn good customer relations and a good guarantee.
 
TFlan
 
BTW: The shoes are without doubt the most comfortable golf shoes I've ever worn, bar none.
 


-- 
Thanks!
John Muir
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