Hi GregZ, TFlan, and Jents After 6 years on ProPlan I find out that GS has removed me from their discount buying program. I guess after Oracle and given "our present clubmaking supply situation" GS still forces my hand to outsource. After Oracle, I'm sure they can't afford to lose many more customers.
Then I find out from Kent Sports that they have signed an exclusive distribution covering Ontario, Canada. Jim Yeh tells me this is good for me. I compare prices and it just went up 35-40% (another middleman to feed). Kent Sports just forced my hand to outsource. Infiniti USA informs me that I can only buy their product from Infiniti Canada. I want to buy their new forged wedges. Infiniti Canada won't stock this expensive wedge but I'm to special order from them and wait until they can fill my order from the USA. Nobody cares that my paying customers have to wait longer for their new clubs. Infiniti just forced my hand to ship to an alternate USA address. I find this golf biz real strange. Why all the supplier barriers that reduce customer satisfaction? Do they not want my business / money? They sure don't act like it. Then the clubmaking vendors complain that last year was a tough year for them. The market was depressed. Well I had record sales! I took care of all my customers. Too bad my suppliers can't do the same for me. This concept is real foreign to them. They piss off the customer (clubmaker) and piss away any chance of increased profits. When a person is happy s/he tells 3 people. When dissatisfied s/he tells 619 people. Thanks Harry S www.Golf54.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Greg Zachmann Sent: Friday, March 28, 2003 9:36 PM To: [EMAIL PROTECTED] Subject: RE: ShopTalk: Shoes, Golfsmith and BITE ME Well, if I had my druthers, I'd prefer to believe that they just didn't like me; that's easy to deal with. Having to put up with business as usual as in its present machination is a real pain. That's my bitch for the month. BTW Tom, if you're still there, I'm in the market for a weird looking pair of spikes so give us a report on the Bite shoes. Do they BITE IT, just BITE or are the fit for CONSUMPTION. TIA GZach -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of tflan Sent: Friday, March 28, 2003 8:09 PM To: [EMAIL PROTECTED] Subject: Re: ShopTalk: Shoes, Golfsmith and BITE ME The reason you had to jump through hoops and go through all the bullshit is because that's what the "system" requires of clerks. In the main, they don't have responsibility to make even the simplest decisions, and for good reason. They don't necessarily know what "simple" decisions are. I'm not making excuses for GS at all. As a retired businessman I know the system. My experience with Bite ended very quickly and amicably. I emailed and phoned and "went up the ladder" immediately. Fortunately, the ladder consisted of but 2 rungs. I don't know if you've been to GS Austin. I have. You'd have to see to believe the size of the phone order department. It is really big. I was there several years ago, before they enlarged the order dept. offices. I understand they increased the size of the place by some 60% to 80%. Their clerks are simply that, clerks, no matter what they call them. On the other hand, they probably just didn't like you. Hard to believe, I know, but hell, sometimes the truth will out ;-) TFlan ----- Original Message ----- From: "Greg Zachmann" <[EMAIL PROTECTED]> To: "[EMAIL PROTECTED] msen. com" <[EMAIL PROTECTED]> Sent: Friday, March 28, 2003 5:27 PM Subject: ShopTalk: Shoes, Golfsmith and BITE ME > The point here is why did I have to jump through all their hoops to get to > what was the only logical thing for any viable business to do in the first > place.> In our present clubmaking supply situation, GS had better start doing a lot > better job or they'll find themselves replaced. IMO, that'd be too bad. > > GregZ > > >
