To tell the truth, its been a long time since I bought anything from GS. There are plenty of suppliers closer to me who have pretty much everything I need. If a customer really wants some GS stuff I'll order it but so far for about the past 4 years or so, I've bought nothing other than a couple of shafts that were on sale.
TFlan ----- Original Message ----- From: "Harry F. Schiestel" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, March 28, 2003 11:29 PM Subject: ShopTalk: Golfsmith, Kent Sports, Infiniti > Hi GregZ, TFlan, and Jents > > After 6 years on ProPlan I find out that GS has removed me from their > discount buying program. I guess after Oracle and given "our present > clubmaking supply situation" GS still forces my hand to outsource. > After Oracle, I'm sure they can't afford to lose many more customers. > > Then I find out from Kent Sports that they have signed an exclusive > distribution covering Ontario, Canada. Jim Yeh tells me this is good for > me. > I compare prices and it just went up 35-40% (another middleman to feed). > Kent Sports just forced my hand to outsource. > > Infiniti USA informs me that I can only buy their product from Infiniti > Canada. > I want to buy their new forged wedges. Infiniti Canada won't stock this > expensive > wedge but I'm to special order from them and wait until they can fill my > order from > the USA. Nobody cares that my paying customers have to wait longer for > their > new clubs. Infiniti just forced my hand to ship to an alternate USA > address. > > I find this golf biz real strange. Why all the supplier barriers that > reduce customer > satisfaction? Do they not want my business / money? They sure don't act > like it. > Then the clubmaking vendors complain that last year was a tough year for > them. > The market was depressed. Well I had record sales! I took care of all my > customers. > Too bad my suppliers can't do the same for me. This concept is real foreign > to them. > They piss off the customer (clubmaker) and piss away any chance of increased > profits. > > When a person is happy s/he tells 3 people. When dissatisfied s/he tells > 619 people. > > Thanks Harry S > www.Golf54.com > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Greg Zachmann > Sent: Friday, March 28, 2003 9:36 PM > To: [EMAIL PROTECTED] > Subject: RE: ShopTalk: Shoes, Golfsmith and BITE ME > > > Well, if I had my druthers, I'd prefer to believe that they just didn't like > me; that's easy to deal with. Having to put up with business as usual as in > its present machination is a real pain. That's my bitch for the month. > > BTW Tom, if you're still there, I'm in the market for a weird looking pair > of spikes so give us a report on the Bite shoes. Do they BITE IT, just BITE > or are the fit for CONSUMPTION. > > TIA > > GZach > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of tflan > Sent: Friday, March 28, 2003 8:09 PM > To: [EMAIL PROTECTED] > Subject: Re: ShopTalk: Shoes, Golfsmith and BITE ME > > > The reason you had to jump through hoops and go through all the bullshit is > because that's what the "system" requires of clerks. In the main, they don't > have responsibility to make even the simplest decisions, and for good > reason. They don't necessarily know what "simple" decisions are. I'm not > making excuses for GS at all. As a retired businessman I know the system. My > experience with Bite ended very quickly and amicably. I emailed and phoned > and "went up the ladder" immediately. Fortunately, the ladder consisted of > but 2 rungs. I don't know if you've been to GS Austin. I have. You'd have to > see to believe the size of the phone order department. It is really big. I > was there several years ago, before they enlarged the order dept. offices. I > understand they increased the size of the place by some 60% to 80%. Their > clerks are simply that, clerks, no matter what they call them. > > On the other hand, they probably just didn't like you. Hard to believe, I > know, but hell, sometimes the truth will out ;-) > > TFlan > > > > ----- Original Message ----- > From: "Greg Zachmann" <[EMAIL PROTECTED]> > To: "[EMAIL PROTECTED] msen. com" <[EMAIL PROTECTED]> > Sent: Friday, March 28, 2003 5:27 PM > Subject: ShopTalk: Shoes, Golfsmith and BITE ME > > > > The point here is why did I have to jump through all their hoops to get to > > what was the only logical thing for any viable business to do in the first > > place.> In our present clubmaking supply situation, GS had better start > doing a lot > > better job or they'll find themselves replaced. IMO, that'd be too bad. > > > > GregZ > > > > > > > > >
