Brian J. Murrell wrote:

>  > Sorry, "company policy and rules" are not enough - sometimes you need
>>  to take steps to enforce those policies.
>
>Are these adults you are dealing with or children?
>
>I guess the general question is why do you care what people are doing on
>the Internet (assuming the activity is not illegal or immoral to
>humanity or the company policies) if they are doing their jobs and
>meeting their targets?
>
>When you treat people like they are children they are going to resent
>that and that damage is probably far worse than a few idle moments
>chatting or surfing.

I agree 100% with that, but ...

there are situations where traffic does need to be controlled. Three 
reasons come to mind :

1) There are big security questions. Whilst this still comes down to 
"do you trust your users, and if not then why are they allowed on the 
network", when it comes to things like military or nuclear 
information (I've had dealing with both) then people get 'rather 
sensitive' about what the network allows. However, once you get past 
a fairly low level then this sort of stuff tends to be on 'non 
connected' networks. Oh yes, and in the past I've had 'interesting' 
dealing with old fashioned 'security' people who cannot get out of 
the old mindset of 'steel mesh cages and big locks' !

2) There are regulatory controls. For example, in financial services 
industries in several countries there is a legal requirement to log 
all communications with clients - so if a user goes off and chats 
with a customer (or potential customer) via IM then it can land the 
company in the brown stuff.

Another example would be privacy legislation which in some cases 
effectively requires the company to log what it has done with 
someones personal data.

3) Because the auditors said so and management are too clueless to 
query them ! At my last job we came under Sarbanes Oxley because we 
were a subsiduary of a US group. The auditors used to come up with 
various things they 'expect' to see on the computer systems - some of 
them really didn't make sense for us, but the management just said 
"yes we'll do it". We then got the job of implementing it - except 
where we could turn around and say that the system doesn't support it 
(and I could have told you that if you'd asked) or it really isn't a 
good idea because it <insert reason, usually it breaks something 
else> (and I could have told you that if you'd asked) !


The problem with IM is simply that it's adapted to get through 
firewalls that have tried to block it, but some people really do need 
to block it.

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