I agree with Doc in that TW basically still sucks, but are the best in town so far. Below is a message I sent out last year regarding this same thread. We were talking about jump.net DSL also, but I think it was stated that they don't do residential service anymore (I am not sure if they are even still around).
Michael Stone Linux Administration University of Texas at Austin - Mechanical Engineering ETC 3.130 ph: 471.5951 [EMAIL PROTECTED] On Tue, 19 Mar 2002, Doc wrote: > On Tue, 19 Mar 2002, Jeffrey Forman wrote: > > > I'm in the search for a high-speed ISP in Austin for the summer > > 2002-spring 2003, but don't know which one makes the most sense, won't > > empty out my pockets, and won't go down every 24 hours. > From: michael stone <[EMAIL PROTECTED]> Date: Tue, 24 Jul 2001 09:28:31 -0500 (CDT) To: [EMAIL PROTECTED] Subject: Re: DSL I have had very bad problems with swbell in the past. I chose them over TW cable, but after 6 months of service (really lack thereof), I canceled it and moved to RoadRunner. When I had the DSL, it would only work 50-75% of the time due to high line noise. After approx. 20 hrs worth of phone calls through 20 different people/departments, and at least a dozen techs coming by the house, I gave up. The only thing worth while about it was they screwed up my billing, so I never received a bill for it, and they never asked for their hardware back. They even screwed up the cancelation, so I had DSL and RR for about 4 months. Basically the whole management of the DSL section of SWB is screwed up. As far as TW Cable goes, I have had good luck with them. The outages have been few and short. The only real problems have been with my first bill, where they tried to charge me for 3 IP's and 3 nic's. I guess the install tech told them I had 3 computers (which is true), but didn't tell them I had a firewall/router/DHCP server, and everything already had nics in them. It was straightened out with one phone call and minimal yelling. I also have a small prob with dropped packets, but the only issue that creates is killing ssh connections periodically. I think I would try jump.net first, I would give them a shot if SWB didn't own/maintain the lines coming to my house. It is always nice to support the local guys. If they don't work out for you, I would recommend TW over SWB (kinda the lesser of two evils). michael stone On Mon, 23 Jul 2001, James Wright wrote: > Not SWBell! If your connection ever goes down (mine has like 4 times > now), good luck finding someone over the phone who will actually take > responsibility and try and fix the problem instead of just transferring > you in circles. Oh yeah and the hold times for tech support is > ridiculous. To top it off their level 1 tech support people are complete > idiots. Trying to get to level 2 is a big pain... Even the supervisors > don't call you back when they say they will. There is basically no > "accountability" built into their tech support system. blah blah you get > the idea... > > But not that I am bitter or anything :-) > > --------------------------------------------------------------------------- > Send administrative requests to [EMAIL PROTECTED] > > Sounds like TW RoadRunner. On a dynamic-IP account, I've had the same > IP for nearly a year. It's a month-to-month account, so no contractual > obligation, straight DHCP, and it's available immediately, everywhere. > I have 2 friends who recently went to DSL from cable and both say, > surprisingly, that cable was more reliable. > RoadRunner is the single most aggravating provider of ANYTHING I've > ever dealt with. They act stupid, they ARE stupid, they lie, they > violate their own contracts, and gods dammit, they are the best in > Austin. The connection is fast and as close to 24/365 as you'll get, > repairs are prompt, and it's relatively cheap. > > Doc > > > _______________________________________________ > Sigfree mailing list > [EMAIL PROTECTED] > http://www.utacm.org/mailman/listinfo/sigfree > _______________________________________________ Siglinux mailing list [EMAIL PROTECTED] http://www.utacm.org/mailman/listinfo/siglinux
