zoho crm is vTiger. vTiger is based on SugarCRM. Take a look at opentaps (www.opentaps.org), a variant of ofbiz. It has some CRM built in.
I run a consulting firm (www.venkatmangudi.com) that primarily works with opentaps, vtiger and ]project-open[ (www.project-open.com). Ping me offline ([EMAIL PROTECTED]) and we'll see if any of these can help you. Venkat Gautam John wrote: > Hello, > > I've just started work with Pratham Books [1] and they are a non-profit > organization and are the largest publishers of children's books in India and > publish over a million copies of a hundred titles in over twelve languages > each year. > > As part of my work, I'm helping to try and institute systems for CRM and SCM > because we work with many local branch offices, > printers/publishers and customers scattered over the country and as of > today, we have a major issue in not being able to see data on stock in > hand/in transit/in publication etc and this severely hampers our ability to > fulfill orders in any meaningful way. Our current method relies more on > Excel sheets, telephone calls and a whole lot of faith. The only piece of > good news is that we have a UIN for all our books, in the form of an ISBN. > Ideally, such SCM and CRM systems will be web based because it would be near > impossible to maintain an application on users' computers across the > country. > > I have been evaluating Salesforce [2] for CRM in terms of Donor and Pledge > management and it seems to be just what we need. However, it is pretty weak > (and please correct me if I am wrong) in terms of inventory management. > Hence, I've been using Zoho CRM [3] and it seems to be an ideal starting > point for us for inventory management. > > What we're now looking at doing is enabling online sales of our books. We > have a rudimentary system [4] but it does not allow for online payment nor > does it take in to account SKU availability. Is there a simple way of > setting up an online sales and payment portal that also takes in to account > inventory available? > > Also, is there a way I can/should combine inventory/SCM management and > CRM/donor management? > > Lastly, would you have ideas as to novel distribution channels we can look > at tapping in to such that we can get our books to as many children as > possible? We currently use a combination of internal, NGO/INGO and > government channels. No real private/corporate channels as we simply don't > have anything to offer, in terms of mark-up, to the channel. > > I'm wondering, and hoping, that Silk might be able to provide some guidance > and assistance. > > Cheers! > > Gautam > > > [1] http://prathambooks.org/ > [2] http://www.salesforcefoundation.org/product > [3] http://crm.zoho.com > [4] http://prathambooks.org/order.htm >
