On Mon, Sep 29, 2008 at 1:54 PM, Suresh Ramasubramanian <[EMAIL PROTECTED]>wrote:
> Sumant Srivathsan [29/09/08 13:27 +0530]: > >> What? If the online service doesn't work, Kingfisher is cool with the >> customer going to another airline, but not with engaging in offline >> customer >> service? Bizarre. >> > > These are being misquoted and/or misread. They are perfectly fine with you > booking tickets over the phone from their call center, through a travel > agent etc. > That is the problem of having ambitious language. While the intent is clear , the wording is quite funny. The wording seems to suggest quite clearly that one cannot approach a travel agent if their website is down. > > As for cc identification - thats not unique to india, most places that are > plagued with cc fraud use some such means.. asking the pax to carry their > card, or a photocopy (with cvv2 blanked out) of the booking card, signed by > the booking guy. Especially in India, several airlines have lost huge > amounts of money to card fraud. > Given that one needs to provide a proof of identity for travel, it should be possible to track down misuse quite easily. Deepak
