Sol and Daddybob might be interested in this. After reading the following...
Sol wrote: >> I looked up Staber washers and was really interested until I read this >> http://www.consumeraffairs.com/homeowners/staber_industries.html Bob wrote: > Dagnabbit! Now you've gone and broke my heart. A few years ago I wrote a > hatchet piece like that about my Maytag Neptune and posted it somewhere > on Yahoo. I sent a message to the Staber customer support address and had the following exchange with someone who turns out to be the head marketing dude and one of the owners. Yes, I was purposely being a bit snotty in my initial message, just to see what I got. <evil grin> Final results, not bad, but I think they should have given the guy a refund and removed the washer from his home at their expense... Be well, Mike D. >>>>>> begin included messages From: M. G. Devour <[email protected]> To: [email protected] Subject: Quality control and customer satisfaction... Date: Thu, 06 Jul 2006 13:34:47 -5 Dear sir or madam: I am aware of at least two sales of a Staber washer that have been lost to your company due to the following report: http://www.consumeraffairs.com/homeowners/staber_industries.html In a world of internet communications, it is astounding to me that any company will be so foolish as to allow even *one* customer to be taken advantage of and left dissatisfied. The consequences to your reputation will be incalculable. Find Drew of Kelso, WA, in your records, send him a refund, and offer to remove the offending machine from their home at no charge. It is the minimum you should do. Then fire whoever is responsible for failing to satisfy that customer. If, perhaps, you can find a Staber machine that will actually work as they are supposed to, perhaps Drew would accept it, along with your personal commitment that they will be taken care of in the future. I had never heard of a Staber washing machine before today. But the bad reputation you are developing is right on your heels. I know I won't consider your product until that situation changes. Be well, Mike Devour [email protected] >>>>>>begin next message Subject: RE: Quality control and customer satisfaction... Date: Thu, 13 Jul 2006 10:03:58 -0400 From: "Chad Neal" <[email protected]> To: "M. G. Devour" <[email protected]> Hello, Thank you for your comments. This situation was resolved a couple years ago by implementing a design change on our washer. Unfortunately, with the Internet today, if a customer complaint like this is posted on the Internet it stays up indefinitely (even if it is resolved). Good luck finding zero negative comments posted about Maytag or Whirlpool. We have thousands of satisfied customers, so I think our customer satisfaction ratio is outstanding. These are all unsolicited e-mails from our customers: http://www.staber.com/testimonials I have had my Staber washer for over 8 years and it is a great machine. You are welcome to call me at 1-800-848-6200 if I can provide any further explanation. Thank you again for your comments. Regards, Chad Neal Staber Industries, Inc. www.staber.com 1-800-848-6200 >>>>>>begin next message From: M. G. Devour <[email protected]> To: "Chad Neal" <[email protected]> Subject: RE: Quality control and customer satisfaction... Date: Thu, 13 Jul 2006 14:35:31 -5 Thank you for your response, Chad. Was the partucular customer making that complaint eventually found and taken care of? Be well, Mike Devour >>>>>begin next message Subject: RE: Quality control and customer satisfaction... Date: Fri, 14 Jul 2006 07:31:46 -0400 From: "Chad Neal" <[email protected]> To: "M. G. Devour" <[email protected]> Hello, Thank you for your reply. We attempted to solve his washer problem with our design change but he refused our help. Please let us know if we can be of any further assistance and we will be happy to help. You will be very satisfied with how well our Staber washer operates if you give it an opportunity. Check out the attached article written about our company in Columbus Business First. Regards, Chad Neal Staber Industries, Inc. www.staber.com 1-800-848-6200 [attached pdf file was an upbeat account of company history and product quality, with some credible sounding testimonials from satisfied customers... It also identified Chad as one of the 3 siblings who own and run the company.] >>>>>>begin next message From: M. G. Devour <[email protected]> To: "Chad Neal" <[email protected]> Subject: RE: Quality control and customer satisfaction... Date: Fri, 14 Jul 2006 09:23:15 -5 Thank you for your frankness, Chad. It's been a pleasure talking to you. I'll pass along your replies to one of the people who was interested in it. Be well, Mike Devour >>>>>>begin next message Subject: RE: Quality control and customer satisfaction... Date: Fri, 14 Jul 2006 09:32:26 -0400 From: "Chad Neal" <[email protected]> To: "M. G. Devour" <[email protected]> Thank you very much. -Chad >>>>>>end included messages [Mike Devour, Citizen, Patriot, Libertarian] [[email protected] ] [Speaking only for myself... ] -- The Silver List is a moderated forum for discussing Colloidal Silver. Instructions for unsubscribing are posted at: http://silverlist.org To post, address your message to: [email protected] Address Off-Topic messages to: [email protected] The Silver List and Off Topic List archives are currently down... List maintainer: Mike Devour <[email protected]>
