At 5:05 AM -0700 6/15/02, Teg Bains <[EMAIL PROTECTED]> wrote:

>I looked back in the archives and I didn't find a resolution. One of 
>our users is repeatedly locking out his POP account. The message in 
>Entourage is that the account is busy. He uses Outlook 2000 and he 
>doesn't get the proper message- it just says that the POP server 
>cannot be found.
>
>The only fix I've found is the shutdown the server and start it 
>again. Is anybody else having this problem? All the other accounts 
>are fine. I think it only happens if he loses his connection part 
>way through him downloading his mail or if someone is sending too 
>much mail to him. Not sure which one.

I have the same problem. Are you running SIMS in Classic under X by 
any chance? This problem started for me when I upgraded the machine 
to X. I think I have OS 9.2.1 and OS X 10.1.4. I'm pretty sure the 
people using the server are all on variations of Outlook/Outlook 
Express, etc. on Windows.

For some odd reason, it seems to have gotten better in the past 2 
weeks. It used to happen about once every day or two. For some reason 
it's down to happening about once every week or so, now. I know that 
one or two employees of the company recently left, so maybe their 
email setup was the bulk of the problem. I don't know.

As for error messages, I've been finding that all MS mail clients 
give bizarre error messages to their users. Where the SIMS log has 
line after line of "Account busy", the mail clients were returning 
errors like "Incorrect password". I couldn't figure out why they kept 
calling me to reset users passwords until I noticed that the logs 
were saying something completely different. Very irritating to both 
me and my customer. I'm desperately trying to get them to switch to 
better mail clients, but it's not working. They keep getting viruses 
and having these bizarre problems where error messages don't 
correlate to what's going wrong.

Darrin
-- 
Darrin Cardani - [EMAIL PROTECTED]
President, Buena Software, Inc.
<http://www.buena.com/>
Video, Image and Audio Processing Development

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