I do not think that the "ACD agent supervisor" link under Users was seen in the 3.10.3 builds I checked in Build 3.10.3-014059 and it is called "Group Supervisor"
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alfred Campbell Sent: 05 March 2009 14:09 To: Baslingappa Bhujang; [email protected] Subject: Re: [sipX-dev] [Fwd:[Fwd: [Fwd: Query about ACDsupervisor...]](Formatted) I know for it to show up this must be configured. If you aren't a supervisor this will not appear. Al -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Baslingappa Bhujang Sent: Thursday, March 05, 2009 8:57 AM To: [email protected] Subject: [sipX-dev] [Fwd:[Fwd: [Fwd: Query about ACDsupervisor...]](Formatted) Hi All, ACD supervisor tab was present in 3.10.1 builds in end user portal. Now, this tab is not to be seen and, it is not possible to monitor the agent activity. Could some one advice me whether the tab was removed intensionally or it is a BUG. Thanks, Basling. -------- Original Message -------- Subject: [sipX-dev] [Fwd: Query about ACD supervisor...] Date: Thu, 05 Mar 2009 19:04:54 +0530 From: Baslingappa Bhujang <[email protected]> To: [email protected] -------- Original Message -------- Subject: Query about ACD supervisor... Date: Thu, 05 Mar 2009 17:38:59 +0530 From: Venugopala.ms <[email protected]> To: [email protected] Hi All, Following steps are to be followed for ACD supervisor.. 1) Add ACD server with Queue Q1 and add two agents say 170, 171. Add a line 555 2) Add a user group "ACD_user" with users 170 and 171. 3) Add a new user 313, navigate to 313 user page and click on "ACD agent supervisor" link. 4) Now, enter the "ACD_user" in the edit box. So, user 313 is set as supervisor for the group "ACD_user". 5) Login to the config UI as 313. Expected result : ACD Supervision tab should be present to monitor the agents details. Actual result : There is *NO ACD Supervision tab * present in the 313 user page ! Is this the Bug? Thanks, Venu _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev
