I'm running 3.11.11-014767 2009-02-19T13:06:14 ecs-fc8 and it shows up for me.
-MM On Thu, Mar 5, 2009 at 12:34 PM, Alfred Campbell <[email protected]> wrote: > Good catch . Just tried it as well and same issue. That menu options > isn't showing up. Could be the SCS skin. > > Al > > -----Original Message----- > From: Venkataramana, Raghu QANTOM (External:EXTRNL:QANTOM) > Sent: Thursday, March 05, 2009 9:25 AM > To: Campbell, Alfred (BL60:9D30) > Cc: Baslingappa Bhujang; [email protected] > Subject: Re: [sipX-dev] [Fwd:[Fwd: [Fwd: Query about > ACDsupervisor...]](Formatted) > > I think by saying "becomie a supervisor", you mean to say: > > 1. Take a few ACD Agents and put them in a separate group (ex. Add ACD > server with Queue Q1 and add two agents say 170, 171. Add a line 555) 2. > Add a user group "ACD_user" with users 170 and 171. > 3) Create a new user who will become the supervisor for agents 170 and > 171 > (That is, create a user 313) > 4) Navigate to 313 user page as administrator and click on "ACD agent > supervisor" link. > 5. Now, enter "ACD_user" in the edit box. > > With the above steps, user 313 is set as supervisor for the group > "ACD_user" and should now be able to monitor agents 170 and 171. If you > now login as User 313 into the enduser portal, you should see a tab for > monitoring the activities of these agents. But this is not happening. > These are the steps that we used to follow for for 3.10 but this doesn't > seem to be working now. Is there anything else that needs to be done to > configure a user as a supervisor? > > Raghu > > Alfred Campbell wrote: >> I know for it to show up this must be configured. If you aren't a >> supervisor this will not appear. >> >> Al >> >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of Baslingappa > >> Bhujang >> Sent: Thursday, March 05, 2009 8:57 AM >> To: [email protected] >> Subject: [sipX-dev] [Fwd:[Fwd: [Fwd: Query about >> ACDsupervisor...]](Formatted) >> >> Hi All, >> >> ACD supervisor tab was present in 3.10.1 builds in end user portal. >> Now, this tab is not to be seen and, it is not possible to monitor the > >> agent activity. >> Could some one advice me whether the tab was removed intensionally or >> it is a BUG. >> >> Thanks, >> Basling. >> >> >> >> -------- Original Message -------- >> Subject: [sipX-dev] [Fwd: Query about ACD supervisor...] >> Date: Thu, 05 Mar 2009 19:04:54 +0530 >> From: Baslingappa Bhujang <[email protected]> >> To: [email protected] >> >> >> >> -------- Original Message -------- >> Subject: Query about ACD supervisor... >> Date: Thu, 05 Mar 2009 17:38:59 +0530 >> From: Venugopala.ms <[email protected]> >> To: [email protected] >> >> >> >> Hi All, >> >> Following steps are to be followed for ACD supervisor.. >> >> 1) Add ACD server with Queue Q1 and add two agents say 170, 171. Add a > >> line 555 >> 2) Add a user group "ACD_user" with users 170 and 171. >> 3) Add a new user 313, navigate to 313 user page and click on "ACD >> agent supervisor" link. >> 4) Now, enter the "ACD_user" in the edit box. So, user 313 is set as >> supervisor for the group "ACD_user". >> 5) Login to the config UI as 313. >> >> Expected result : ACD Supervision tab should be present to monitor the > >> agents details. >> >> Actual result : There is *NO ACD Supervision tab * present in the >> 313 user page ! >> >> Is this the Bug? >> >> Thanks, >> Venu >> >> >> _______________________________________________ >> sipx-dev mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-dev >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev >> _______________________________________________ >> sipx-dev mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-dev >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev >> > > _______________________________________________ > sipx-dev mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-dev > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev > _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev
