Hi all, I've noticed that when the Emergency Dial Rule is enabled, sipXconfig generates Polycom profiles that cause INVITEs for emergency calls to be sent directly to the gateway. The new Alarm notification behaviour is then not triggered on emergency calls, because the request was not sent via sipXproxy.
This seemed like a bug, but Carolyn pointed me to help text on Emergency Dial Rule screen. The text rambles quite a bit, but does seems to indicate that this is intentional. Polycom SoundPoint IP, LG-Nortel 68xx, and Cisco are listed as the only phones that this applies to. I think we should remove this behaviour, since it prevents the new Alarm notification from being triggered by Polycom emergency calls. (The problem doesn't show up on LG-Nortel 68xx phones, due to XCF-3575: Invalid LG-Nortel config file generated when Emergency Dial Rule is enabled.) A superadmin that wants phones to send emergency INVITEs directly to the gateway would then explicitly configure this using a Phone Group. This can be done under Lines -> Dial Plan -> Emergency Gateway for Polycoms, and under Dialing (emergency_...) for LG-Nortels. Any objections to an Improvement JIRA for this? Thanks. -Paul [email protected]
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