Scott Lawrence wrote:
> Damian Dowling writes:
>
>> This is a deal breaker for us, we don't really have the expertise in
>> house to start altering code. Is this 30 call limit configurable?
>
> Looking at the code briefly, it looks as though the ACD itself has an
> optional configuration parameter that could be used to override it (I'm
> not 100% sure on this point - I'm far from the expert on this
> component), but sipXconfig doesn't generate that parameter at all, so it
> defaults to the hardcoded 30.
>
So, here's something you can try:
DISCLAIMER:
I have not tested this, so I am not sure if it will work, and I don't know how
stable your acd server is going to be, above the hard-coded 30 call limit. Try
it at your own risk.
1. Open up /etc/sipxpbx/acd/sipxacd-server.xml
2. Add the following 6 lines, indicated by the '+' sign, in-between the
"server-name" setting and the "log-dir" setting.
<setting name="server-name" hidden="yes">
<!-- index -->
<type required="yes">
<string required="yes" />
</type>
<value>sipxacd</value>
</setting>
+ <setting name="max-calls-allowed" advanced="yes">
+ <type>
+ <integer min="10" max="600"/>
+ </type>
+ <value>30</value>
+ </setting>
<setting name="log-dir" advanced="yes">
<value />
</setting>
3. Restart sipXconfig. Then log into it as admin, navigate to the ACD Server
configuration page, click advanced, and you will see a field called
"max-calls-allowed". Fill in your new max call limit, and click Apply. Navigate
to the Call Center page, and activate the ACD Server. This should generate a
new ACD Config file with the modified max-calls-allowed attribute, which in
turn should override the hard-coded limit.
Arjun
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