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Hi All , Per the new improvement in CDR couple of new dropdown reports namely Call Direction and Long Distance have been added into Reports page (Diagnostic - Call Detail Records - Reports) . When we select Call Direction option and click on the HTML link next to Refresh button , call direction page opens with a new window. This page is filters out the calls in three sections . 1. Incoming Calls 2. Internal Calls 3. Outgoing Calls As per my knowledge Incoming calls section should contain call came to the SUT from other SUT , or from PSTN (gateway phone). In general all the calls coming into the SCS box. Internal Calls section should contain all the calls made within that SUT (normal , hunt group , ACD , paging , Intercom , conference ... etc.) ie, amoung SCS users. Outgoing Calls section should contain calls made from the SUT to other SUT , or to PSTN number (gateway phone).Calls going out of SCS box. But the following deviation is seen: Scenario : Dialed no to Call direction page display 1. Normal calls ---------------------------------- Internal calls 2. Hunt group within SUT ----------------------------- Internal calls 3. Intercom within SUT ----------------------------- Internal calls 4. Conference within SUT ----------------------------- Outgoing calls 5. ACD within the SUT ----------------------------- Outgoing calls 6. Paging within SUT ----------------------------- Both in Incoming and Outgoing calls (attached screenshot) 7. Voicemail (101) and AA (100) ------------------------ Internal calls 8. PSTN inbound and call from other SUT ------------ Incoming calls 8. PSTN outbound and to other SUT ----------------- Outgoing calls Hence IMHO when we dial conference extension , ACD extension , Paging within the SUT the calls should be listed as internal calls in the Call Direction page . Please advise whether to raise Jira issue for this. Thank you , Naveen |
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