Naveen wrote: > Subject: [sipX-dev] Query regarding CDR - Jasper Reports > Per the new improvement in CDR couple of new dropdown reports namely Call Direction and Long Distance have been added into Reports page (Diagnostic - Call Detail Records - Reports) . > > When we select Call Direction option and click on the HTML link next to Refresh button , call direction page opens with a new window. This page is filters out the calls in three sections . > > 1. Incoming Calls > 2. Internal Calls > 3. Outgoing Calls > > As per my knowledge Incoming calls section should contain call came to the SUT from other SUT , or from PSTN (gateway phone). In general all the calls coming into the SCS box. > Internal Calls section should contain all the calls made within that SUT (normal , hunt group , ACD , paging , Intercom , conference ... etc.) ie, amoung SCS users. > Outgoing Calls section should contain calls made from the SUT to other SUT , or to PSTN number (gateway phone).Calls going out of SCS box. > > But the following deviation is seen: > > Scenario : Dialed no to Call direction page display > 1. Normal calls ---------------------------------- Internal calls > 2. Hunt group within SUT ----------------------------- Internal calls > 3. Intercom within SUT ----------------------------- Internal calls > 4. Conference within SUT ----------------------------- Outgoing calls > 5. ACD within the SUT ----------------------------- Outgoing calls > 6. Paging within SUT ----------------------------- Both in Incoming and Outgoing calls (attached screenshot) > 7. Voicemail (101) and AA (100) ------------------------ Internal calls > 8. PSTN inbound and call from other SUT ------------ Incoming calls > 8. PSTN outbound and to other SUT ----------------- Outgoing calls > > Hence IMHO when we dial conference extension , ACD extension , Paging within the SUT the calls should be listed as internal calls in the Call Direction page . > > Please advise whether to raise Jira issue for this. > > Thank you , > Naveen Yes, please raise a Jira issue for this. Conference, ACD calls and Paging from an internal user should be classified as Internal. There may be a flaw in how the Call Direction is being calculated by the Reporting or it may be a flaw in the CDR record. BTW. There is another category of call that can be reported in the Call Direction report. The type is "Tandem" and occurs when an external incoming call is "passing through" the system. Also note, that categories which have no calls will not be shown in the report. For example, if no Internal calls were made during the time period of the report, the Internal category will not be shown. Raymond
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