Naveen wrote:
> Subject:
[sipX-dev] Query regarding CDR - Jasper Reports
> Per
the new improvement in CDR couple of new dropdown reports namely Call
Direction and Long Distance have been added into Reports
page (Diagnostic - Call Detail
Records
- Reports) .
>
> When
we select Call Direction option and click on the HTML link next to
Refresh button , call direction page opens with a new window. This page
is filters out the calls in three sections .
>
> 1. Incoming Calls
> 2.
Internal Calls
> 3.
Outgoing Calls
>
> As per my knowledge Incoming calls
section should contain call came to the SUT from other SUT , or from
PSTN (gateway phone). In general all the calls coming into the SCS box.
> Internal
Calls section should contain all the calls made within that
SUT (normal , hunt group , ACD , paging , Intercom , conference ...
etc.) ie, amoung SCS users.
> Outgoing
Calls section should contain calls made from the SUT to other
SUT , or to PSTN number (gateway phone).Calls going out of SCS box.
>
> But
the following deviation is seen:
>
>
Scenario : Dialed no to
Call direction page
display
> 1.
Normal calls ----------------------------------
Internal calls
> 2.
Hunt group within SUT ----------------------------- Internal
calls
> 3.
Intercom within SUT -----------------------------
Internal calls
> 4.
Conference within SUT ----------------------------- Outgoing
calls
> 5.
ACD within the SUT ----------------------------- Outgoing
calls
> 6.
Paging within SUT ----------------------------- Both
in Incoming and Outgoing calls (attached screenshot)
> 7. Voicemail (101) and AA (100)
------------------------ Internal calls
> 8.
PSTN inbound and call from other SUT ------------ Incoming
calls
> 8.
PSTN outbound and to other SUT ----------------- Outgoing
calls
>
> Hence
IMHO when we dial conference extension , ACD extension , Paging within
the SUT the calls should be listed as internal calls in the Call
Direction page .
>
> Please
advise whether to raise Jira issue for this.
>
> Thank you ,
> Naveen
Yes, please raise a Jira issue
for this. Conference, ACD calls and Paging from an internal user
should be classified as Internal. There may be a flaw in how the Call
Direction is being calculated by the Reporting or it may be a flaw in
the CDR record.
BTW. There is another category
of call that can be reported in the Call Direction report. The type is
"Tandem" and occurs when an external incoming call is "passing through"
the system. Also note, that categories which have no calls will not be
shown in the report. For example, if no Internal calls were made
during the time period of the report, the Internal category will not be
shown.
Raymond
